Manager wants to try to shift blame to another company for half of my order being missing and then hung up the phone on me and refused to answer afterwards. 8 calls over an hour and a half and not a single answer, when previous to being hung up on, they answered twice in a row. Had to call corporate just to get a refund processing. From even a glance at the Google reviews, I can say that the BBB needs to take a look at this store. Altogether an unpleasant experience and wholly a reason to tell people to avoid this location.
Shea Cochran
Manager wants to try to shift blame to another company for half of my order being missing and then hung up the phone and refused to answer afterwards. 8 calls over an hour and not a single answer, when previous to being hung up on, they answered twice in a row. Had to call corporate just to get a refund processing. Altogether an unpleasant experience and wholly a reason to tell people to avoid this location.
Atmosphere: 2
Food: 3
Service: 1
Nisha
I went here on 01/04/2026 was the worst experience I have encountered. From the drive through to the food the cook needs to be retrained along with the lady taken the orders.
Atmosphere: 1
Food: 1
Service: 1
Abigail Trivitt
Even if you live in Princeton, you could just do the drive and go to the next Sonics, located in Tazewell, VA, and it would take just as much time to get your food from Tazewell then to WAIT for service and WAIT for your food in Princeton. Even if they have NO ONE to serve YOU are the only customer, they take their time to take your order. Most of the time they seem very understaffed and I was super surprised to see (AND SMELL) ONE OF THE EMPLOYEES SMOKING POT in the parking lot before going back inside to work!!! I have nothing wrong with people that smoke, but doing it AT WORK? When you finally get the food it’s usually good, sometimes missing an item whether it’s something you paid for or just asked for. Some of the workers are kind others not so much.
Atmosphere: 1
Food: 4
Service: 2
Bruce Baker
This place has went down hill so quickly in the last 5 years. The management is sorry as sorry can get. I don't think this place has gotten 1 order correct in the last 6 orders. This used to be one of me and my fiance's favorite places to go but now it's one of our favorite places to laugh when we drive by because they never have any business.
At this point I don't know how this place is even open. NEEDS NEW MANAGEMENT AND A WHOLE NEW CREW!! The managers attitude is as bad as her dress code. Everytime we go there to pick up a doordash her shirt is stuck up her back showing every roll on her back not to mention her underwear hanging out. We used to love sonic, our first place we ate at was there a few years back, now we hate to even get a doordash from here, last night went there pulled up we was not greeted at the drive thru had to keep saying hello to get a response, then we said we was there for a doordash and the customers name no response pulled up to window all we could hear is the manager cussing about getting orders still at 9:40 and they close at 11. She is always rude and very disgusting with her attitude, if you hate your job and hate working for the public then find another job or stay home. Pure laziness also when something isn't right with a customers order she gets huffy and rolls her eyes like if you that lazy, do it right the first time and you won't have to fix it a second. Its absolutely pathetic and disgusting, I don't understand why she is even a manger and why something hasn't been done about her.
Atmosphere: 1
Food: 1
Service: 1
Amy Neal
The young lady in the drive thru took my order, radio silence over the speaker so I proceeded to pull up to the window. I wait a good 8 minutes before she acknowledges I am there. She asked if I had the door dash I said no mam I had ordered at the speaker. She straight faced slammed the window and hollered for someone to come take my order. At that point I just left. But if anyone encounters the frumpy rather large lady in the drive thru, I hope you’re ready for a very unpleasant and unprofessional experience. Will not be returning and am in the process of contacting the Better Business Bureau.
Atmosphere: 1
Service: 1
Debbie Looney
After receiving my food the employee shut the window without giving me the drinks I ordered. I waited about 5 minutes. During that time the employee left the restaurant. I drove around the drive thru again to tell them I did not get my drinks. No one asked to take my order so I went to the window again . After waiting a few minutes without anyone acknowledging I was there, I drove through the drive thru again and this time told them I had my food but no drinks. She said come to the window. I am sure it was the manager because she was changing out the money drawers. She came to the window and handed me the drinks without a word being spoken. No apologies for my 15 minute wait, no thank you, no communication. I give them a zero out of 10 rating. Terrible service and rude manager.
Food: 1
Service: 1
Scott
Very run down, clearly in dire need of a face lift, understaffed, didn't have a CarHop available which is the entire 'charm' of Sonic to begin with. Plus, this is what their 'Premium Chili Cheese Dog' looks like.
Horrible location.
Atmosphere: 1
Food: 1
Service: 2
Dani Hoskinson
My order is correct every time I go. The staff is very friendly, happy and helpful.
Besides being turned away from service the other day, but now. You only get so many chances. Ordered the number 5. The sonic bacon burger. Basically just bacon bits at this point. Asked for no mayo, came with mayo. This store is literally falling apart, service is extremely slow and the food is messed up 3/4 of the time.
Atmosphere: 1
Food: 1
Service: 2
Shelly Fish
We are waited in the line in the drive thru for a few minutes (the line was long and not moving). So we pulled around to pull into one of our hr curbside spots. After, again, waiting for a few minutes and after giving half of our order, a female came back over the mic and says “ I’m sorry we are not taking any additional orders at this time, due to being short staffed”. At first we were thinking this has to be a joke… Because not only did we wait in line in the drive-through we pulled around pulled up to the curbside order area waited a few more minutes and then finally someone speaks over the mic to take our order and halfway through giving it a different female comes over the mic and interrupts us to let us know that we basically waited around for 20-25 minutes for no good reason !!! Now I can understand closing early from being understaffed , 100%! however you don’t start taking someone’s order and decide halfway through you’re too busy and not enough bodies to help. That was handled in very poor taste. Sonic- you guys are in desperate need of staff and training.
Food: 1
Service: 1
Trista Lambert
The food here is great! Customer service is good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicago Dog and Chilli Cheese Tots, Double Bacon Cheeseburger Combo, Chicken Sandwich, Chili Cheese Tots
Candace Hash
We got a cream slushy they barely gave us a hint of ice cream we ask nicely once on monitor to remake it because it didn't have cream they made us sit 20 min never got back to us my sister call out to a person she told us she remake them never did we had to sit another 15 min in drive through to get our money back no that was uncalled for
James Rumsey
I'm a Dasher, I had an order that had an ingredient they were out of. The employee with pink hair took care of everything and was very attentive to make sure we could convey what was available as a substitution. 10 out of 5 stars, she was amazing and made my job super easy.
Manager wants to try to shift blame to another company for half of my order being missing and then hung up the phone on me and refused to answer afterwards. 8 calls over an hour and a half and not a single answer, when previous to being hung up on, they answered twice in a row. Had to call corporate just to get a refund processing. From even a glance at the Google reviews, I can say that the BBB needs to take a look at this store. Altogether an unpleasant experience and wholly a reason to tell people to avoid this location.
Manager wants to try to shift blame to another company for half of my order being missing and then hung up the phone and refused to answer afterwards. 8 calls over an hour and not a single answer, when previous to being hung up on, they answered twice in a row. Had to call corporate just to get a refund processing. Altogether an unpleasant experience and wholly a reason to tell people to avoid this location.
Atmosphere: 2
Food: 3
Service: 1
I went here on 01/04/2026 was the worst experience I have encountered. From the drive through to the food the cook needs to be retrained along with the lady taken the orders.
Atmosphere: 1
Food: 1
Service: 1
Even if you live in Princeton, you could just do the drive and go to the next Sonics, located in Tazewell, VA, and it would take just as much time to get your food from Tazewell then to WAIT for service and WAIT for your food in Princeton. Even if they have NO ONE to serve YOU are the only customer, they take their time to take your order. Most of the time they seem very understaffed and I was super surprised to see (AND SMELL) ONE OF THE EMPLOYEES SMOKING POT in the parking lot before going back inside to work!!! I have nothing wrong with people that smoke, but doing it AT WORK? When you finally get the food it’s usually good, sometimes missing an item whether it’s something you paid for or just asked for. Some of the workers are kind others not so much.
Atmosphere: 1
Food: 4
Service: 2
This place has went down hill so quickly in the last 5 years. The management is sorry as sorry can get. I don't think this place has gotten 1 order correct in the last 6 orders. This used to be one of me and my fiance's favorite places to go but now it's one of our favorite places to laugh when we drive by because they never have any business.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger, Tots, Double Cheeseburger Toaster, Chicken Sandwich, Double Bacon Cheeseburger Combo
At this point I don't know how this place is even open. NEEDS NEW MANAGEMENT AND A WHOLE NEW CREW!! The managers attitude is as bad as her dress code. Everytime we go there to pick up a doordash her shirt is stuck up her back showing every roll on her back not to mention her underwear hanging out. We used to love sonic, our first place we ate at was there a few years back, now we hate to even get a doordash from here, last night went there pulled up we was not greeted at the drive thru had to keep saying hello to get a response, then we said we was there for a doordash and the customers name no response pulled up to window all we could hear is the manager cussing about getting orders still at 9:40 and they close at 11. She is always rude and very disgusting with her attitude, if you hate your job and hate working for the public then find another job or stay home. Pure laziness also when something isn't right with a customers order she gets huffy and rolls her eyes like if you that lazy, do it right the first time and you won't have to fix it a second. Its absolutely pathetic and disgusting, I don't understand why she is even a manger and why something hasn't been done about her.
Atmosphere: 1
Food: 1
Service: 1
The young lady in the drive thru took my order, radio silence over the speaker so I proceeded to pull up to the window. I wait a good 8 minutes before she acknowledges I am there. She asked if I had the door dash I said no mam I had ordered at the speaker. She straight faced slammed the window and hollered for someone to come take my order. At that point I just left. But if anyone encounters the frumpy rather large lady in the drive thru, I hope you’re ready for a very unpleasant and unprofessional experience. Will not be returning and am in the process of contacting the Better Business Bureau.
Atmosphere: 1
Service: 1
After receiving my food the employee shut the window without giving me the drinks I ordered. I waited about 5 minutes. During that time the employee left the restaurant. I drove around the drive thru again to tell them I did not get my drinks. No one asked to take my order so I went to the window again . After waiting a few minutes without anyone acknowledging I was there, I drove through the drive thru again and this time told them I had my food but no drinks. She said come to the window. I am sure it was the manager because she was changing out the money drawers. She came to the window and handed me the drinks without a word being spoken. No apologies for my 15 minute wait, no thank you, no communication. I give them a zero out of 10 rating. Terrible service and rude manager.
Food: 1
Service: 1
Very run down, clearly in dire need of a face lift, understaffed, didn't have a CarHop available which is the entire 'charm' of Sonic to begin with. Plus, this is what their 'Premium Chili Cheese Dog' looks like.
Horrible location.
Atmosphere: 1
Food: 1
Service: 2
My order is correct every time I go. The staff is very friendly, happy and helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots
Restaurantji Recommends
Besides being turned away from service the other day, but now. You only get so many chances. Ordered the number 5. The sonic bacon burger. Basically just bacon bits at this point. Asked for no mayo, came with mayo. This store is literally falling apart, service is extremely slow and the food is messed up 3/4 of the time.
Atmosphere: 1
Food: 1
Service: 2
We are waited in the line in the drive thru for a few minutes (the line was long and not moving). So we pulled around to pull into one of our hr curbside spots. After, again, waiting for a few minutes and after giving half of our order, a female came back over the mic and says “ I’m sorry we are not taking any additional orders at this time, due to being short staffed”. At first we were thinking this has to be a joke… Because not only did we wait in line in the drive-through we pulled around pulled up to the curbside order area waited a few more minutes and then finally someone speaks over the mic to take our order and halfway through giving it a different female comes over the mic and interrupts us to let us know that we basically waited around for 20-25 minutes for no good reason !!! Now I can understand closing early from being understaffed , 100%! however you don’t start taking someone’s order and decide halfway through you’re too busy and not enough bodies to help. That was handled in very poor taste. Sonic- you guys are in desperate need of staff and training.
Food: 1
Service: 1
The food here is great! Customer service is good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicago Dog and Chilli Cheese Tots, Double Bacon Cheeseburger Combo, Chicken Sandwich, Chili Cheese Tots
We got a cream slushy they barely gave us a hint of ice cream we ask nicely once on monitor to remake it because it didn't have cream they made us sit 20 min never got back to us my sister call out to a person she told us she remake them never did we had to sit another 15 min in drive through to get our money back no that was uncalled for
I'm a Dasher, I had an order that had an ingredient they were out of. The employee with pink hair took care of everything and was very attentive to make sure we could convey what was available as a substitution. 10 out of 5 stars, she was amazing and made my job super easy.
Atmosphere: 5
Food: 4
Service: 5
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