It's really dirty they never get any orders right the people are lazy and the bathrooms are disgusting
Melanie Topis
We used the kiosk to order food, and ordered for dining in. No one brought the food to our table, and we waited until another patron advised that it looked like our food was sitting on the counter. Furthermore, we were missing one cup for a fountain drink and two apple juices. When I asked for the drinks, the employee was not friendly or professional about it. I'm wondering if they are short staffed...
Heather Marshall
Waited in line forever inside. Several people left because the line was so long and got tired of waiting. Food was gross. Tried or order McFlurry but they said it’s broke.
S C
Google Review for McDonald’s #10767 – Order #1314 Location: 370 Main St, Romney, WV 26757 Date/Time: April 23, 2025 – 8:53 AM Phone: (304) 822-7348
I rarely write negative reviews, but this experience was incredibly frustrating. I placed an order at this McDonald’s (Order #1314) for two steak bagels with round eggs (instead of folded) and no breakfast sauce, one hash brown, and two large coffees.
I drove 8 miles one-way from Burlington, WV using a borrowed pickup truck (my semi is broken down at a nearby tow yard) just to get breakfast. I didn’t check the bag because I trusted that they got the order right.
Unfortunately, both steak bagels were missing eggs entirely, which completely ruined the meal — it’s no longer breakfast without the eggs. The hash brown and coffee were fine, but the main part of my order was wrong and unusable. At nearly 20 miles round-trip, going back to fix the order wasn’t an option, especially with a borrowed vehicle.
I called the store immediately, explained the situation, and politely asked for a refund, but the manager refused, saying I had to come in person. That is completely unreasonable under the circumstances, especially given that this was their mistake — not mine.
This kind of customer service is unacceptable. No accountability, no help, and no understanding. I’m now stuck with two incomplete sandwiches and wasted money, all while dealing with a broken-down truck.
Extremely disappointed in how this location handled the situation. Do better.
NP Hansen
I am so happy that McRibs are back! I know they are not everyone's favorite but I love them!
Atmosphere: 4
Food: 5
Service: 4
Meg Gold
They never have coffee anymore they always get the order wrong no matter which McDonald's you're going to it's really frustrating that this is what we have to rely on when we're in a hurry
Atmosphere: 1
Food: 3
Service: 1
tammi was
Keep driving... don't waste your time! Doesn't Qualify.
Michael Wise
Had to wait on someone to come to the register. Table was dirty had to clean it myself
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Sweet Tea
R Fullmer
The Romney has always been a bit sloppy. When I get a coke at the drive-thru it always has stopover from other drinks. When I stopped a couple of days ago I was given a single napkin.
Atmosphere: 3
Food: 3
Service: 3
Charles M
We just order food and it was fast and amazing. The food was very hot and fresh and our drinks were absolutely amazing (they were iced coffees) The young man that brought our food out was very well mannered. He was a thin lanky fella and 100% deserves a raise. 10/10 experience
It's really dirty they never get any orders right the people are lazy and the bathrooms are disgusting
We used the kiosk to order food, and ordered for dining in. No one brought the food to our table, and we waited until another patron advised that it looked like our food was sitting on the counter. Furthermore, we were missing one cup for a fountain drink and two apple juices. When I asked for the drinks, the employee was not friendly or professional about it. I'm wondering if they are short staffed...
Waited in line forever inside. Several people left because the line was so long and got tired of waiting. Food was gross. Tried or order McFlurry but they said it’s broke.
Google Review for McDonald’s #10767 – Order #1314
Location: 370 Main St, Romney, WV 26757
Date/Time: April 23, 2025 – 8:53 AM
Phone: (304) 822-7348
I rarely write negative reviews, but this experience was incredibly frustrating. I placed an order at this McDonald’s (Order #1314) for two steak bagels with round eggs (instead of folded) and no breakfast sauce, one hash brown, and two large coffees.
I drove 8 miles one-way from Burlington, WV using a borrowed pickup truck (my semi is broken down at a nearby tow yard) just to get breakfast. I didn’t check the bag because I trusted that they got the order right.
Unfortunately, both steak bagels were missing eggs entirely, which completely ruined the meal — it’s no longer breakfast without the eggs. The hash brown and coffee were fine, but the main part of my order was wrong and unusable. At nearly 20 miles round-trip, going back to fix the order wasn’t an option, especially with a borrowed vehicle.
I called the store immediately, explained the situation, and politely asked for a refund, but the manager refused, saying I had to come in person. That is completely unreasonable under the circumstances, especially given that this was their mistake — not mine.
This kind of customer service is unacceptable. No accountability, no help, and no understanding. I’m now stuck with two incomplete sandwiches and wasted money, all while dealing with a broken-down truck.
Extremely disappointed in how this location handled the situation. Do better.
I am so happy that McRibs are back! I know they are not everyone's favorite but I love them!
Atmosphere: 4
Food: 5
Service: 4
They never have coffee anymore they always get the order wrong no matter which McDonald's you're going to it's really frustrating that this is what we have to rely on when we're in a hurry
Atmosphere: 1
Food: 3
Service: 1
Keep driving... don't waste your time!
Doesn't Qualify.
Had to wait on someone to come to the register. Table was dirty had to clean it myself
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Sweet Tea
The Romney has always been a bit sloppy. When I get a coke at the drive-thru it always has stopover from other drinks. When I stopped a couple of days ago I was given a single napkin.
Atmosphere: 3
Food: 3
Service: 3
We just order food and it was fast and amazing. The food was very hot and fresh and our drinks were absolutely amazing (they were iced coffees) The young man that brought our food out was very well mannered. He was a thin lanky fella and 100% deserves a raise. 10/10 experience
Parking: AMAZING
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: World Famous Fries
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Coffee grate
Atmosphere: 4
Food: 3
Service: 2
Everything was good.
Atmosphere: 5
Food: 5
Service: 5
Good fast food and friendly, quick service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
I got a sandwich with hair in it Saturday morning. They obviously don't use hairnets.
Atmosphere: 5
Food: 1
Service: 5
they gave me unsweet tea instead of sweet tea
Atmosphere: 1
Food: 1
Service: 1
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