I strongly urge you to avoid Tim Hortons in Saint Albans due to their egregious treatment of vulnerable customers, particularly the elderly and those with disabilities.
To illustrate, a disturbing incident involving my 73-year-old father, a disabled veteran with mobility issues (who is the sweetest old man), exemplifies this concern. Despite purchasing three meals with beverages and behaving courteously, he was callously instructed to leave the premises by a supervisor, forcing him to wait in extreme heat while my mom attended to their vehicle.
Additionally, I would like to note that the restaurant was empty, yet he was still asked to leave. This action is unconscionable, especially given his mild demeanor and lack of disruption. That said, this incident raises profound questions about the establishment's priorities and commitment to customer care.
By withholding support, customers can hold this business accountable for treating patrons with dignity and respect. As a concerned citizen and daughter of an affected individual, I urge others to join me in boycotting this location until meaningful changes are implemented to ensure professionalism and empathy in customer service.
You have lost our business. I am disgusted. Feel free to spread the word.
Leila
Very convenient coffee shop. Great food. They probably deserve 5 stars but i took one off because lately they cannot get my cappuccino right. I've ordered it there before without the flavor add in. Lately when I go, they act like they can't do it plain. I told the lady at the window that I've gotten it that way before and she told me they can only make it with the French vanilla cream, otherwise it would be a latte. I'm no coffee connoisseur but I know the difference between a cappuccino and a latte is the proportion of espresso to milk, not flavor. So...I guess I'm going to have to go to Coal River Coffee Company when I want a real cappuccino, just wish they had a drive through.
Atmosphere: 4
Food: 5
Service: 2
mark merrion
Always great coffee and good service
Atmosphere: 5
Food: 5
Service: 5
John Rogers
I dont eat pork and I'm tired of getting the chorizo when I order spinach and egg white to avoid it.. it's happened many many many many times I'm tired of it... at least $50 in wrong ones
Dietary restrictions: I dont eat pork and I'm tired of getting the chorizo when I order spinach and egg white to avoid it..
Atmosphere: 2
Food: 1
Service: 2
Brian Lewis
Ordered a chocolate chip muffin and that thing was so hard I could throw it through a brick wall!
Sam Yas
Tim Hortons coffee is best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel, Croissant, Donuts
Shayla Ross
Very rude, bread was stale. Tried to order a drink to get told they’re out of everything I asked for then they got an attitude when I asked what they did have. So I just drove off.
Atmosphere: 1
Food: 1
Service: 1
Tina
Employees have absolutely no customer appreciation. No greeting and no "thank you". Is this typical for West Virginia people?
Atmosphere: 3
Food: 3
Service: 1
Tee
Employees have absolutely no customer appreciation. No greeting and no "thank you". Is this typical for West Virginia people?
Sound like I should not even go to the place. To many problems to eat their. Thank I will pass sorry.
Robert Liebold
I typically go here every weekend. Saturday or Sunday. The last 3 years. I'm not going to go here anymore. Doesn't matter what I order, they always mess it up. I know it's not completely their fault. The headphones on their end have had issues since the first time I started going there. The speaker in the drive thru is not working like it should either.The main problem I have, is when you order, they don't give you the proper order. It's ridiculous. 3 years and I don't think they ever got my order right. Not sure if they just guess at the order or don't know what goes on the order.I'm done.Instead of the owner giving a standard response, he should actually do something about it.
Sandraella Call
Ordered a fresh baked artisan bread Chicken Salad Sandwich with fresh lettuce & tomato! Crispy chips and a very southern style sweet tea! Quick service and excellent lunch! Always clean and kind! Close to the interstate ramps east and west bound from route 60! Enjoy lunch on our beautiful riverfront park Roadside Park across from Kroger! Enjoy!
Atmosphere: 5
Food: 5
Service: 5
Jennifer Treadway Thomas
Not good service rude staff
Carolyn M
Fresh muffins. Pleasant staff. One critique...update the restroom, please.
I strongly urge you to avoid Tim Hortons in Saint Albans due to their egregious treatment of vulnerable customers, particularly the elderly and those with disabilities. To illustrate, a disturbing incident involving my 73-year-old father, a disabled veteran with mobility issues (who is the sweetest old man), exemplifies this concern. Despite purchasing three meals with beverages and behaving courteously, he was callously instructed to leave the premises by a supervisor, forcing him to wait in extreme heat while my mom attended to their vehicle. Additionally, I would like to note that the restaurant was empty, yet he was still asked to leave. This action is unconscionable, especially given his mild demeanor and lack of disruption. That said, this incident raises profound questions about the establishment's priorities and commitment to customer care. By withholding support, customers can hold this business accountable for treating patrons with dignity and respect. As a concerned citizen and daughter of an affected individual, I urge others to join me in boycotting this location until meaningful changes are implemented to ensure professionalism and empathy in customer service. You have lost our business. I am disgusted. Feel free to spread the word.
Very convenient coffee shop. Great food. They probably deserve 5 stars but i took one off because lately they cannot get my cappuccino right. I've ordered it there before without the flavor add in. Lately when I go, they act like they can't do it plain. I told the lady at the window that I've gotten it that way before and she told me they can only make it with the French vanilla cream, otherwise it would be a latte. I'm no coffee connoisseur but I know the difference between a cappuccino and a latte is the proportion of espresso to milk, not flavor. So...I guess I'm going to have to go to Coal River Coffee Company when I want a real cappuccino, just wish they had a drive through.
Atmosphere: 4
Food: 5
Service: 2
Always great coffee and good service
Atmosphere: 5
Food: 5
Service: 5
I dont eat pork and I'm tired of getting the chorizo when I order spinach and egg white to avoid it.. it's happened many many many many times I'm tired of it... at least $50 in wrong ones
Dietary restrictions: I dont eat pork and I'm tired of getting the chorizo when I order spinach and egg white to avoid it..
Atmosphere: 2
Food: 1
Service: 2
Ordered a chocolate chip muffin and that thing was so hard I could throw it through a brick wall!
Tim Hortons coffee is best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel, Croissant, Donuts
Very rude, bread was stale. Tried to order a drink to get told they’re out of everything I asked for then they got an attitude when I asked what they did have. So I just drove off.
Atmosphere: 1
Food: 1
Service: 1
Employees have absolutely no customer appreciation. No greeting and no "thank you". Is this typical for West Virginia people?
Atmosphere: 3
Food: 3
Service: 1
Employees have absolutely no customer appreciation. No greeting and no "thank you". Is this typical for West Virginia people?
Atmosphere: 3
Food: 3
Service: 1
Best Boston’s cream donut
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Restaurantji Recommends
Sound like I should not even go to the place. To many problems to eat their. Thank I will pass sorry.
I typically go here every weekend. Saturday or Sunday. The last 3 years. I'm not going to go here anymore. Doesn't matter what I order, they always mess it up. I know it's not completely their fault. The headphones on their end have had issues since the first time I started going there. The speaker in the drive thru is not working like it should either.The main problem I have, is when you order, they don't give you the proper order. It's ridiculous. 3 years and I don't think they ever got my order right. Not sure if they just guess at the order or don't know what goes on the order.I'm done.Instead of the owner giving a standard response, he should actually do something about it.
Ordered a fresh baked artisan bread Chicken Salad Sandwich with fresh lettuce & tomato! Crispy chips and a very southern style sweet tea! Quick service and excellent lunch! Always clean and kind! Close to the interstate ramps east and west bound from route 60! Enjoy lunch on our beautiful riverfront park Roadside Park across from Kroger! Enjoy!
Atmosphere: 5
Food: 5
Service: 5
Not good service rude staff
Fresh muffins. Pleasant staff. One critique...update the restroom, please.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Muffin
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