bubble house

My daughter and I enjoyed the milkshakes!! If the customer service was a little more friendly it would’ve been a 5 start experience! We had the Ferrero Rocher and Cookies n Cream Milkshakes that came in a glass jar, which honestly felt like a bonus! If you’re down near Vienna WV stop by the mall and get you one especially with the kiddos!

Would give 0 stars if possible. Stood at the counter waiting for 10 minutes and no one came out to take my order, got tired of waiting and sat down in the food court. Called them 2 times before I got an answer, asked if they were open and if anyone was working, the guy on the phone told me no and hung up a few minutes later I saw someone come out and take another customers order after telling me that no one was working.

Twice now we’ve ordered just a simple rolled ice cream with Oreo and marshmallow fluff. The first time the dude was on the phone and wouldn’t put it down long enough to hear what I’m saying. We end up with vanilla ice cream and an Oreo sat on top after we told him that’s not what she wanted. Second experience today, different worker cuts me off every time I try to tell her the order. I said it multiple times and we got some
Marshmallow ice cream. I guess it’s the Oreo part they’re struggling with so I wouldn’t recommend annuthing that involves Oreos.

First time there today sooooooooo good it only took about like five mins to order (that is because there was people in front of us and bc idk what to get lol) but what I ended up getting was a strawberry fruit tea with passionfruit bursting boba and tapioca and it tasted wonderful the staff was really friendly and easy to talk to would totally come back and I will be telling all my friends and family about this place 10/10 recommend (only $8.31) also really recommend the number six strawberry smoothie with strawberry popping bobas!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry, Pocky Stick, Pistachio Dream, Trip to the Jungle, Create Your Own Rolled Ice - Cream, S'Mores, Brownie, Nutella, Cookie Dough, Passion Fruit Raspberry, Rainbow Sherbet, Peanut Butter Surprise, Almond Joy

First time there today sooooooooo good it only took about like five mins to order (that is because there was people in front of us and bc idk what to get lol) but what I ended up getting was a strawberry fruit tea with passionfruit bursting boba and tapioca and it tasted wonderful the staff was really friendly and easy to talk to would totally come back and I will be telling all my friends and family about this place 10/10 recommend (only $8.31) also really recommend the number six strawberry smoothie with strawberry popping bobas!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry, Pocky Stick, Pistachio Dream, Trip to the Jungle, Create Your Own Rolled Ice - Cream, S'Mores, Brownie, Nutella, Cookie Dough, Passion Fruit Raspberry, Rainbow Sherbet, Peanut Butter Surprise, Almond Joy

I’d honestly give it 3.5 but google won’t let you. The boba is different than most other boba places I’ve been to and I think I prefer those but the boba is still good. They have lots of options and the staff has always been helpful when I’ve ordered. My main complaints are that other boba places do boba better and the prices are too high for the boba that they serve. I don’t know about the ice cream, never had it.

My always to go place for Milk tea, the best!!!!

Atmosphere: 5

Food: 5

Service: 5

I ordered a signature item off the menu (Large bloody strawberry) as it was my first time ordering there. All it was supposed to be was strawberry rolled ice cream with graham crackers, strawberries, and Nutella, And it was an absolute disaster. They literally gave me just strawberry rolled ice cream and they gave me a small. They literally talk so low when you are ordering and are so rude. And you absolutely can not understand a single word they are saying because they talk so low. They literally just go off and do their own thing. If you order I would maybe try but I do not recommend going in and ordering.

Atmosphere: 1

Food: 3

Service: 1

Went there with my boyfriend. I’ve never had matcha before so I asked if I could try a small sample. Instead the largest size was made and my boyfriend was forced to pay for it. That made me mad because I did not order it. I wanted to try like a sip to see if I’d even like it. Not be forced to be stuck with an $8 drink. The. I finally got to order what I actually wanted and it was wrong too. I asked for just a blackberry shake. Whoever the foreign guy working there is decided to take it upon himself to add some nasty chocolate I didn’t even order in the shake. Within a few minutes the chocolate got all soggy and coagulated. It ended up being over half of the shake. I’m pissed. At least the shake was free since he didn’t listen the first time. Still didn’t listen the second time. Listen to ur customers ffs. What if I was allergic to chocolate and someone just took the liberty to add whatever they pleased to someone’s drink. He seemed apologetic and kind but for real, listen to what ur customers are saying. Just so my bf didn’t waste nearly $15 I spent 10 of my time scooping and sifting the nasty chocolate gunk out of my shake that was supposed to be JUST BLACKBERRY. When I should’ve dumped it in a sink in front of the guy.

Atmosphere: 3

Food: 1

Service: 2

This is my favorite place to go now!! I literally travel 45 minutes just to get their drinks!! Their drinks are that damn good!! ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Milk Tea

This is my favorite place to go now!! I literally travel 45 minutes just to get their drinks!! Their drinks are that damn good!! ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Milk Tea Chocolate

Employees are to busy joking with each other to worry about customer's. I ordered 2 large and one small rolled ice cream. I got 2 small and one large totaling 19.80.

Atmosphere: 1

Food: 3

Service: 1

I’d honestly give it 3.5 but google won’t let you. The boba is different than most other boba places I’ve been to and I think I prefer those but the boba is still good. They have lots of options and the staff has always been helpful when I’ve ordered. My main complaints are that other boba places do boba better and the prices are too high for the boba that they serve. I don’t know about the ice cream, never had it.

Showed up at 531pm and was told closing was at 6 and they cannot sell my child icecream . Guess we are headed to dairy queen . This place has very rude young workers and then after I posted this they got together laughing and making jokes about it. This seemed to really make their day .

I don't plan on returning as it is a sub par boba (bubble tea) experience. Ordering doesn't match the baseline experience set by the average boba experience. Flavor options are missing variety of teas and there isn't a red bean option! It's a two size options, but no selection to your tastes such selection of the amount of ice, no option to reduce the sweetness level (I asked, but was told no, both which are norms for boba places offering 75%, 50%, 25% of the normal level). The boba doesn't even have a sealed top, it's a shake lid. I found the Taro to be too sweet, too much ice, with under cooked tapioca bubbles. In short I do not recommend.

Atmosphere: 3

Food: 2

Service: 3