Online app and google allowed me to place an order. The app showed that they would be open until 9 pm. Show up to pick up my order and the door is locked with the deadbolt, even though the neon open sign is lit up and all of the lights are on. It looked like it had been abandoned by the employees. Paid for my food online prior to picking it up, and never received it. Not only did I not get my sub, I did not get any lunch due to my small lunch break time frame. Called elm grove subway and was told they had received many calls lately about that exact issue.
Atmosphere: 1
Food: 1
Service: 1
K
ordered online today and waited an entire hour to receive two sandwiches. nobody was in the store besides myself and one other person with an online order. the worker ignored the both of us, was rude to her coworker that came in to assist her, and told other customers to leave when they walked through the door. extremely unprofessional
Atmosphere: 1
Food: 3
Service: 1
Mike Hallas
Unbelievably slow service under the new ownership, the last 3 times I was in it was 20 minutes at 12:30-1:00. Used to be much faster. Don’t want to waste my whole lunch in line.
Atmosphere: 2
Food: 4
Service: 1
Derek McEndree
This was one of my favorite Subways, until recently. Now, with the help of its new employees, it has become one of the worst. I stood and waited for service for 20 minutes and I was the only customer. There were 6 employees and only 2 working on the online orders. The one working with the meats and bread had dilated pupils and seemed to be high on something other than THC. It took her nearly 5 minutes just to put peperoni on a 6-inch sub and slurred her speech when she spoke. When this woman asked for help the other employees ignored her and retreated to the back. Eventually a young man came from the back to help, but unfortunately, he also suffered from similar symptoms as her but worked at a faster pace. I will give a positive shout out to a young girl, perhaps a high schooler, with a long ponytail working with the vegetables. She was very kind, helpful and sweet. You could see the embarrassment in her eyes. So, I made it a point to reflect that kindness back.
Atmosphere: 2
Food: 2
Service: 1
Chauncey g.
Good location and great food
Atmosphere: 5
Food: 5
Service: 4
Jasmine Scott
sandwich was so messy it was almost inedible. not toasted correctly. called to store to ask for a refund/remake at a later time because i had to go to work and the manager was no help at all. he said “well when you order extra cheese and extra sauce it’s going to come out.” this is not a problem i have ever had before and this has been my subway order for 10 years 😂.
Atmosphere: 1
Food: 1
Service: 1
Fred Fivecoat
Very clean store. Service was quick and friendly
Atmosphere: 4
Food: 4
Service: 5
Doug
Store was 1 hour late opening, went back 1 hour later and doors locked at 10 AM. When open I found the staff acted like they were pissed off and not friendly at all. The employees at this Subway truly showed the service you don't want!! WON'T BE RETURNING!!
Atmosphere: 2
Food: 2
Service: 1
aubrey craig
Nice guys Could of been using hairnets but oh well
Atmosphere: 4
Food: 5
Service: 5
Spike Sorrian
walked in with very stressed employees 2 of them were arguing about pulling bread while the other dude was being nice as he can be and he almost looked like he was gonna cry, please fix your crew, this is just bad to see
tell dude with the glasses who’s second on the line, to speed it tf up wow. just moving slow motion while they have a big online order
Krystal P
when I first came in, I was not greeted at all and ignored. I was standing there at the counter, and the older lady was just cleaning up the tables and ignoring me until I said, can anyone help me. then another lady came out and she proceeded making my sandwich and had the gloves on, but the same gloves that she wore making my sandwich, she proceeded to work on the computer register with the same gloves on and then stopped and came back to my sandwich and made my sandwich with the same gloves on. when I proceeded to the cash register where she was typing, it was crusty and dirty and she mentioned nothing. This was the most unsanitary place I have ever been to. I will never come to this trash place again
Atmosphere: 3
Food: 1
Service: 1
R R
when I first came in, I was not greeted at all and ignored. I was standing there at the counter, and the older lady was just cleaning up the tables and ignoring me until I said, can anyone help me. then another lady came out and she proceeded making my sandwich and had the gloves on, but the same gloves that she wore making my sandwich, she proceeded to work on the computer register with the same gloves on and then stopped and came back to my sandwich and made my sandwich with the same gloves on. when I proceeded to the cash register where she was typing, it was crusty and dirty and she mentioned nothing. This was the most unsanitary place I have ever been to. I will never come to this trash place again
Online app and google allowed me to place an order. The app showed that they would be open until 9 pm. Show up to pick up my order and the door is locked with the deadbolt, even though the neon open sign is lit up and all of the lights are on. It looked like it had been abandoned by the employees. Paid for my food online prior to picking it up, and never received it. Not only did I not get my sub, I did not get any lunch due to my small lunch break time frame. Called elm grove subway and was told they had received many calls lately about that exact issue.
Atmosphere: 1
Food: 1
Service: 1
ordered online today and waited an entire hour to receive two sandwiches. nobody was in the store besides myself and one other person with an online order. the worker ignored the both of us, was rude to her coworker that came in to assist her, and told other customers to leave when they walked through the door. extremely unprofessional
Atmosphere: 1
Food: 3
Service: 1
Unbelievably slow service under the new ownership, the last 3 times I was in it was 20 minutes at 12:30-1:00. Used to be much faster. Don’t want to waste my whole lunch in line.
Atmosphere: 2
Food: 4
Service: 1
This was one of my favorite Subways, until recently. Now, with the help of its new employees, it has become one of the worst. I stood and waited for service for 20 minutes and I was the only customer. There were 6 employees and only 2 working on the online orders. The one working with the meats and bread had dilated pupils and seemed to be high on something other than THC. It took her nearly 5 minutes just to put peperoni on a 6-inch sub and slurred her speech when she spoke. When this woman asked for help the other employees ignored her and retreated to the back. Eventually a young man came from the back to help, but unfortunately, he also suffered from similar symptoms as her but worked at a faster pace. I will give a positive shout out to a young girl, perhaps a high schooler, with a long ponytail working with the vegetables. She was very kind, helpful and sweet. You could see the embarrassment in her eyes. So, I made it a point to reflect that kindness back.
Atmosphere: 2
Food: 2
Service: 1
Good location and great food
Atmosphere: 5
Food: 5
Service: 4
sandwich was so messy it was almost inedible. not toasted correctly. called to store to ask for a refund/remake at a later time because i had to go to work and the manager was no help at all. he said “well when you order extra cheese and extra sauce it’s going to come out.” this is not a problem i have ever had before and this has been my subway order for 10 years 😂.
Atmosphere: 1
Food: 1
Service: 1
Very clean store. Service was quick and friendly
Atmosphere: 4
Food: 4
Service: 5
Store was 1 hour late opening, went back 1 hour later and doors locked at 10 AM. When open I found the staff acted like they were pissed off and not friendly at all. The employees at this Subway truly showed the service you don't want!! WON'T BE RETURNING!!
Atmosphere: 2
Food: 2
Service: 1
Nice guys
Could of been using hairnets but oh well
Atmosphere: 4
Food: 5
Service: 5
walked in with very stressed employees 2 of them were arguing about pulling bread while the other dude was being nice as he can be and he almost looked like he was gonna cry, please fix your crew, this is just bad to see
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
tell dude with the glasses who’s second on the line, to speed it tf up wow. just moving slow motion while they have a big online order
when I first came in, I was not greeted at all and ignored. I was standing there at the counter, and the older lady was just cleaning up the tables and ignoring me until I said, can anyone help me. then another lady came out and she proceeded making my sandwich and had the gloves on, but the same gloves that she wore making my sandwich, she proceeded to work on the computer register with the same gloves on and then stopped and came back to my sandwich and made my sandwich with the same gloves on. when I proceeded to the cash register where she was typing, it was crusty and dirty and she mentioned nothing. This was the most unsanitary place I have ever been to. I will never come to this trash place again
Atmosphere: 3
Food: 1
Service: 1
when I first came in, I was not greeted at all and ignored. I was standing there at the counter, and the older lady was just cleaning up the tables and ignoring me until I said, can anyone help me. then another lady came out and she proceeded making my sandwich and had the gloves on, but the same gloves that she wore making my sandwich, she proceeded to work on the computer register with the same gloves on and then stopped and came back to my sandwich and made my sandwich with the same gloves on. when I proceeded to the cash register where she was typing, it was crusty and dirty and she mentioned nothing. This was the most unsanitary place I have ever been to. I will never come to this trash place again
Atmosphere: 3
Food: 1
Service: 1
Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Great sub shop, no complaints.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
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