All the employees are always standing outside smoking. Ive seen up to five of them standing around doing nothing. They should take the time to clean for once because this place is disgusting. Ive heard that there are roaches running around. They put the minimum effort into making the food and it always comes out terrible. Its impressive that this Subway is still open because Ive never met anyone who had a good experience here.
Atmosphere: 1
Food: 1
Service: 1
Cameron Fisher
Laziest subway crew I've ever personally experienced or witnessed. They hate to see people come through the door. They literally close the inside and only do drive through so you can't see how sloppy they are when makin sandwich. If you ask for double 2x meat they'll give you 1.5x which is deluxe and charge you for double meat, because they think you won't notice because the meat and cheese is hidden behind stainless when getting put on even when inside ordering. The reason I like subway is because I can see how my sandwich made. And they are clearly trying to take that away by closing inside and blocing veiw to meat and cheese...
Atmosphere: 1
Service: 1
jaml msp
I stopped by on my lunch hour, used kiosk to order. Left off three items from my sandwich. Thought it felt light when he handed it to me as this is my regular order at other SUBWAYS. Called immediately but no answer. So stopped back 2 hours later after my shift ended. Counter person argued with me was terribly rude and demanded I show her my sandwich even though I had a reciept. I went out and got the sandwich and she still refused to help and went into back to call manager. Five mins later returns with my reciept pulled and says this is from two hours ago and you ate half the sandwich, there's not a reason to even issue a refund. Sassy to say the least and not at all professional. I would never return to this ELM GROVE SUBWAY. $16 FOR ONE SANDWICH COMBO AND CAN'T EVEN EAT IT TERRIBLE CUSTOMER SERVICE
Atmosphere: 1
Food: 1
Service: 1
Justin
Drive thru touch screen actually worx very well and is accurate and my order has yet to be wrong.. can't say that for the talk through speakers always getting my order wrong!!
Atmosphere: 4
Food: 4
Service: 5
Dakota Fraser
I just went here and got an outlaw added some stuff paid $13 and it had barely any lettuce, no cheese, barely toasted it horrible
Atmosphere: 1
Food: 1
Service: 2
Donna J
We have never gotten an order here that was right! Their sandwiches are good, though - if you can get what you order
Atmosphere: 2
Food: 5
Service: 2
Nahome Sebsibe.
Very good customer service.
Krisann Wyer
Not a lot on the sandwhichs
Atmosphere: 3
Food: 3
Service: 4
Sammi Scarberry
Ive been going to this location for about a year as it’s the closest to my home. I’ve never had an experience w a MALE employee where they didn’t make me feel stupid the whole time I was ordering. Saying things such as can I have this type of cheese and them responding “yeah that’s kinda what comes on it” while rolling their eyes or straight up laughing at me for asking a question. Idk what the problem is but if a man is making my sandwich there I never leave happy w the service.The ladies there are VERY nice but still slack in the following directions and making a good sandwich.Basically, don’t come here or you’ll leave disappointed in one way or another. Whether it’s the service or the taste of the food, never had a good experience overall here.They won’t even refund you when your sandwich is wrong. I had to throw a whole fit to get my money back when my sandwich was inedible.
Atmosphere: 1
Food: 2
Service: 1
Tiffany Kyees
Just stopped in for a sandwich and had such a wonderful experience! The staff went above and beyond, very friendly and efficient. Bonus... my sandwich is awesome! Thanks!
Worse customer service I have ever received!! I didn’t order at the touch screen because it was pouring down rain and never used one before so I just drove up hoping to just order at window! Lobby said open till 9 but it was815 and was closed! As I pulled up a woman opened the window and said you’re lucky I came to the window because anyone else would have slammed the window in your face! I said really??? Explained to her why I drove up and asked if I could just place my order! She just stared at me I said there is someone behind me! She said ok but next time use the screen! I ordered a steak sub she rolled her eyes and said I hope you don’t want a foot long I only have enough for a 6 inch!! I ordered something else!! I can’t believe how rude she was I will never go back!!!
Atmosphere: 1
Food: 2
Service: 1
Mira Payne
Had a session booked for the business right next store so I placed a pick up order to pick up on my way out. I was not expecting even the smallest subs to be so big! Definitely worth the money for the size alone, and everything tasted so good! I ended up ordering a 16” chicken club and let’s just say I’ll be trying to finish it for the rest of the day because there’s so much! I plan to order again when I’m up that in a few weeks! Definitely recommend if you just so happen to make the trip to wheeling. I’ll be dreaming about this sub til my next venture up there and want to try one of the fry bowls next! Just being over at the portrait studio all we could smell was all the yummy food being made next door and when we told the girls there we were picking up an order from here afterwards even they expressed how amazing the food was. I can see why they were so excited to know we were trying something from here, probably the best sub place I’ve ever found! 💚
Joe Dunn
Ordered 4 sandwiches got them home was just meat and bread.
Atmosphere: 2
Food: 1
Service: 1
Denise Prine
Wonderful Job and Nice Customer Service ?
Atmosphere: 5
Food: 5
Service: 5
Arman75
This is an odd Subway. Its ok and all, but everything about this place is about the minimum of everything. It seems that a lot of the rules that other Subway restaurants have to follow are not followed at this Subway. I still eat here, but the Woodsdale Subway is in a while different class.
All the employees are always standing outside smoking. Ive seen up to five of them standing around doing nothing. They should take the time to clean for once because this place is disgusting. Ive heard that there are roaches running around. They put the minimum effort into making the food and it always comes out terrible. Its impressive that this Subway is still open because Ive never met anyone who had a good experience here.
Atmosphere: 1
Food: 1
Service: 1
Laziest subway crew I've ever personally experienced or witnessed. They hate to see people come through the door. They literally close the inside and only do drive through so you can't see how sloppy they are when makin sandwich. If you ask for double 2x meat they'll give you 1.5x which is deluxe and charge you for double meat, because they think you won't notice because the meat and cheese is hidden behind stainless when getting put on even when inside ordering. The reason I like subway is because I can see how my sandwich made. And they are clearly trying to take that away by closing inside and blocing veiw to meat and cheese...
Atmosphere: 1
Service: 1
I stopped by on my lunch hour, used kiosk to order. Left off three items from my sandwich. Thought it felt light when he handed it to me as this is my regular order at other SUBWAYS. Called immediately but no answer. So stopped back 2 hours later after my shift ended. Counter person argued with me was terribly rude and demanded I show her my sandwich even though I had a reciept. I went out and got the sandwich and she still refused to help and went into back to call manager. Five mins later returns with my reciept pulled and says this is from two hours ago and you ate half the sandwich, there's not a reason to even issue a refund. Sassy to say the least and not at all professional. I would never return to this ELM GROVE SUBWAY. $16 FOR ONE SANDWICH COMBO AND CAN'T EVEN EAT IT
TERRIBLE CUSTOMER SERVICE
Atmosphere: 1
Food: 1
Service: 1
Drive thru touch screen actually worx very well and is accurate and my order has yet to be wrong.. can't say that for the talk through speakers always getting my order wrong!!
Atmosphere: 4
Food: 4
Service: 5
I just went here and got an outlaw added some stuff paid $13 and it had barely any lettuce, no cheese, barely toasted it horrible
Atmosphere: 1
Food: 1
Service: 2
We have never gotten an order here that was right! Their sandwiches are good, though - if you can get what you order
Atmosphere: 2
Food: 5
Service: 2
Very good customer service.
Not a lot on the sandwhichs
Atmosphere: 3
Food: 3
Service: 4
Ive been going to this location for about a year as it’s the closest to my home. I’ve never had an experience w a MALE employee where they didn’t make me feel stupid the whole time I was ordering. Saying things such as can I have this type of cheese and them responding “yeah that’s kinda what comes on it” while rolling their eyes or straight up laughing at me for asking a question. Idk what the problem is but if a man is making my sandwich there I never leave happy w the service.The ladies there are VERY nice but still slack in the following directions and making a good sandwich.Basically, don’t come here or you’ll leave disappointed in one way or another. Whether it’s the service or the taste of the food, never had a good experience overall here.They won’t even refund you when your sandwich is wrong. I had to throw a whole fit to get my money back when my sandwich was inedible.
Atmosphere: 1
Food: 2
Service: 1
Just stopped in for a sandwich and had such a wonderful experience! The staff went above and beyond, very friendly and efficient. Bonus... my sandwich is awesome! Thanks!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Worse customer service I have ever received!! I didn’t order at the touch screen because it was pouring down rain and never used one before so I just drove up hoping to just order at window! Lobby said open till 9 but it was815 and was closed! As I pulled up a woman opened the window and said you’re lucky I came to the window because anyone else would have slammed the window in your face! I said really??? Explained to her why I drove up and asked if I could just place my order! She just stared at me I said there is someone behind me! She said ok but next time use the screen! I ordered a steak sub she rolled her eyes and said I hope you don’t want a foot long I only have enough for a 6 inch!! I ordered something else!! I can’t believe how rude she was I will never go back!!!
Atmosphere: 1
Food: 2
Service: 1
Had a session booked for the business right next store so I placed a pick up order to pick up on my way out. I was not expecting even the smallest subs to be so big! Definitely worth the money for the size alone, and everything tasted so good! I ended up ordering a 16” chicken club and let’s just say I’ll be trying to finish it for the rest of the day because there’s so much! I plan to order again when I’m up that in a few weeks! Definitely recommend if you just so happen to make the trip to wheeling. I’ll be dreaming about this sub til my next venture up there and want to try one of the fry bowls next! Just being over at the portrait studio all we could smell was all the yummy food being made next door and when we told the girls there we were picking up an order from here afterwards even they expressed how amazing the food was. I can see why they were so excited to know we were trying something from here, probably the best sub place I’ve ever found! 💚
Ordered 4 sandwiches got them home was just meat and bread.
Atmosphere: 2
Food: 1
Service: 1
Wonderful Job and Nice Customer Service ?
Atmosphere: 5
Food: 5
Service: 5
This is an odd Subway. Its ok and all, but everything about this place is about the minimum of everything. It seems that a lot of the rules that other Subway restaurants have to follow are not followed at this Subway. I still eat here, but the Woodsdale Subway is in a while different class.
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