What a rip off. Save your money go to any other subway. đ
Atmosphere: 1
Food: 1
Service: 1
Aubs Delong
SAVE YOUR MONEY AND NEVER GO HERE!!!
Asked for Italian toasted and got this $30 for two foot long that were barely toasted for 3 seconds should be criminal
Atmosphere: 1
Food: 1
Service: 1
tawanna greene
Love the drive thru experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Logan
All the employees are always standing outside smoking. Ive seen up to five of them standing around doing nothing. They should take the time to clean for once because this place is disgusting. Ive heard that there are roaches running around. They put the minimum effort into making the food and it always comes out terrible. Its impressive that this Subway is still open because Ive never met anyone who had a good experience here.
Atmosphere: 1
Food: 1
Service: 1
Cameron Fisher
Laziest subway crew I've ever personally experienced or witnessed. They hate to see people come through the door. They literally close the inside and only do drive through so you can't see how sloppy they are when makin sandwich. If you ask for double 2x meat they'll give you 1.5x which is deluxe and charge you for double meat, because they think you won't notice because the meat and cheese is hidden behind stainless when getting put on even when inside ordering. The reason I like subway is because I can see how my sandwich made. And they are clearly trying to take that away by closing inside and blocing veiw to meat and cheese...
Atmosphere: 1
Service: 1
jaml msp
I stopped by on my lunch hour, used kiosk to order. Left off three items from my sandwich. Thought it felt light when he handed it to me as this is my regular order at other SUBWAYS. Called immediately but no answer. So stopped back 2 hours later after my shift ended. Counter person argued with me was terribly rude and demanded I show her my sandwich even though I had a reciept. I went out and got the sandwich and she still refused to help and went into back to call manager. Five mins later returns with my reciept pulled and says this is from two hours ago and you ate half the sandwich, there's not a reason to even issue a refund. Sassy to say the least and not at all professional. I would never return to this ELM GROVE SUBWAY. $16 FOR ONE SANDWICH COMBO AND CAN'T EVEN EAT IT TERRIBLE CUSTOMER SERVICE
Atmosphere: 1
Food: 1
Service: 1
Justin
Drive thru touch screen actually worx very well and is accurate and my order has yet to be wrong.. can't say that for the talk through speakers always getting my order wrong!!
Atmosphere: 4
Food: 4
Service: 5
Dakota Fraser
I just went here and got an outlaw added some stuff paid $13 and it had barely any lettuce, no cheese, barely toasted it horrible
Atmosphere: 1
Food: 1
Service: 2
Donna J
We have never gotten an order here that was right! Their sandwiches are good, though - if you can get what you order
Ive been going to this location for about a year as itâs the closest to my home. Iâve never had an experience w a MALE employee where they didnât make me feel stupid the whole time I was ordering. Saying things such as can I have this type of cheese and them responding âyeah thatâs kinda what comes on itâ while rolling their eyes or straight up laughing at me for asking a question. Idk what the problem is but if a man is making my sandwich there I never leave happy w the service.The ladies there are VERY nice but still slack in the following directions and making a good sandwich.Basically, donât come here or youâll leave disappointed in one way or another. Whether itâs the service or the taste of the food, never had a good experience overall here.They wonât even refund you when your sandwich is wrong. I had to throw a whole fit to get my money back when my sandwich was inedible.
Atmosphere: 1
Food: 2
Service: 1
Tiffany Kyees
Just stopped in for a sandwich and had such a wonderful experience! The staff went above and beyond, very friendly and efficient. Bonus... my sandwich is awesome! Thanks!
Atmosphere: 5
Food: 5
Service: 5
Maureen Rose
Worse customer service I have ever received!! I didnât order at the touch screen because it was pouring down rain and never used one before so I just drove up hoping to just order at window! Lobby said open till 9 but it was815 and was closed! As I pulled up a woman opened the window and said youâre lucky I came to the window because anyone else would have slammed the window in your face! I said really??? Explained to her why I drove up and asked if I could just place my order! She just stared at me I said there is someone behind me! She said ok but next time use the screen! I ordered a steak sub she rolled her eyes and said I hope you donât want a foot long I only have enough for a 6 inch!! I ordered something else!! I canât believe how rude she was I will never go back!!!
A joke
Atmosphere: 1
Food: 3
Service: 1
What a rip off. Save your money go to any other subway. đ
Atmosphere: 1
Food: 1
Service: 1
SAVE YOUR MONEY AND NEVER GO HERE!!!
Asked for Italian toasted and got this
$30 for two foot long that were barely toasted for 3 seconds should be criminal
Atmosphere: 1
Food: 1
Service: 1
Love the drive thru experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
All the employees are always standing outside smoking. Ive seen up to five of them standing around doing nothing. They should take the time to clean for once because this place is disgusting. Ive heard that there are roaches running around. They put the minimum effort into making the food and it always comes out terrible. Its impressive that this Subway is still open because Ive never met anyone who had a good experience here.
Atmosphere: 1
Food: 1
Service: 1
Laziest subway crew I've ever personally experienced or witnessed. They hate to see people come through the door. They literally close the inside and only do drive through so you can't see how sloppy they are when makin sandwich. If you ask for double 2x meat they'll give you 1.5x which is deluxe and charge you for double meat, because they think you won't notice because the meat and cheese is hidden behind stainless when getting put on even when inside ordering. The reason I like subway is because I can see how my sandwich made. And they are clearly trying to take that away by closing inside and blocing veiw to meat and cheese...
Atmosphere: 1
Service: 1
I stopped by on my lunch hour, used kiosk to order. Left off three items from my sandwich. Thought it felt light when he handed it to me as this is my regular order at other SUBWAYS. Called immediately but no answer. So stopped back 2 hours later after my shift ended. Counter person argued with me was terribly rude and demanded I show her my sandwich even though I had a reciept. I went out and got the sandwich and she still refused to help and went into back to call manager. Five mins later returns with my reciept pulled and says this is from two hours ago and you ate half the sandwich, there's not a reason to even issue a refund. Sassy to say the least and not at all professional. I would never return to this ELM GROVE SUBWAY. $16 FOR ONE SANDWICH COMBO AND CAN'T EVEN EAT IT
TERRIBLE CUSTOMER SERVICE
Atmosphere: 1
Food: 1
Service: 1
Drive thru touch screen actually worx very well and is accurate and my order has yet to be wrong.. can't say that for the talk through speakers always getting my order wrong!!
Atmosphere: 4
Food: 4
Service: 5
I just went here and got an outlaw added some stuff paid $13 and it had barely any lettuce, no cheese, barely toasted it horrible
Atmosphere: 1
Food: 1
Service: 2
We have never gotten an order here that was right! Their sandwiches are good, though - if you can get what you order
Atmosphere: 2
Food: 5
Service: 2
Restaurantji Recommends
Very good customer service.
Not a lot on the sandwhichs
Atmosphere: 3
Food: 3
Service: 4
Ive been going to this location for about a year as itâs the closest to my home. Iâve never had an experience w a MALE employee where they didnât make me feel stupid the whole time I was ordering. Saying things such as can I have this type of cheese and them responding âyeah thatâs kinda what comes on itâ while rolling their eyes or straight up laughing at me for asking a question. Idk what the problem is but if a man is making my sandwich there I never leave happy w the service.The ladies there are VERY nice but still slack in the following directions and making a good sandwich.Basically, donât come here or youâll leave disappointed in one way or another. Whether itâs the service or the taste of the food, never had a good experience overall here.They wonât even refund you when your sandwich is wrong. I had to throw a whole fit to get my money back when my sandwich was inedible.
Atmosphere: 1
Food: 2
Service: 1
Just stopped in for a sandwich and had such a wonderful experience! The staff went above and beyond, very friendly and efficient. Bonus... my sandwich is awesome! Thanks!
Atmosphere: 5
Food: 5
Service: 5
Worse customer service I have ever received!! I didnât order at the touch screen because it was pouring down rain and never used one before so I just drove up hoping to just order at window! Lobby said open till 9 but it was815 and was closed! As I pulled up a woman opened the window and said youâre lucky I came to the window because anyone else would have slammed the window in your face! I said really??? Explained to her why I drove up and asked if I could just place my order! She just stared at me I said there is someone behind me! She said ok but next time use the screen! I ordered a steak sub she rolled her eyes and said I hope you donât want a foot long I only have enough for a 6 inch!! I ordered something else!! I canât believe how rude she was I will never go back!!!
Atmosphere: 1
Food: 2
Service: 1
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