Customers` Favorites
Customers` Favorites
“I understand working in the food industry can be rough, I worked in the food industry for years. So I completely understand falling short sometimes, but you should always right your mistakes as an owner or manager. Our office ordered lunch today from Jags. All 3 of us ordered salads for pickup. 1 cheese burger salad with NO peppers due to an allergy($13.86). 1 chicken salad with no onions($13.86) and 1 chicken salad with extra peppers($14.93). Once back to the office and able to open the salads, we were able to notice that the salads weren't at all worth the money paid. There was a very little amount of lettuce in the salads, the lettuce was wet and wilted and there wasn't extra peppers. We decided to call in and speak to someone about the issue and was handed off to the kitchen manager. The conversation started with explaining the lettuce issue, we were told that we were wrong, the lettuce is fresh. We were also told that the box was full of lettuce but that when we picked up the order, we must've turned them sideways and it was our fault that the boxes "looked" empty. But, even after spreading the lettuce out, it's a pathetic looking salad. The peppers added to the NO pepper salad was also adressed and the lady stated that the ink in their printer was low and she had missed that there weren't supposed to be peppers on the salad. When discussing there being no extra peppers, we were told that for $1 she put two extra peppers in the box(so 6, instead of 4.) This whole time the kitchen manager is getting progressively more rude. She then starts telling us the prices they pay for the peppers and chicken and how they can't just give things away. We asked her to just make the situation right, but she wouldn't. The only thing she offered to do was take our names and add extra lettuce to our salads the next time we ordered. When we declined that offer and explained that that wouldn't rectify this situation and it didn't make much sense to us that we would pay full price now for a half salad and full price next time for the same salad, but the next time she would just make it with extra lettuce..... How does that make anything right??? So you're offering to make our salads the right way next time??? She continued to just want to argue about the quality of the salad actually being just fine and up to their standards. If this is true, Jags needs to do better. Better with their food quality and quantity and especially better with their customer service.“
Customers` Favorites
“Ate there for the first time this evening, everything was delicious! Bailey was our server and she was awesome! We will definitely be back!“
Customers` Favorites
“A friend got me the butter beer flavor this week. Something I probably wouldnt have randomly tried. Its by far my favorite! I have been back 3 times for it already ♥️“
Customers` Favorites
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“We ordered door dash last night and everything was absolutely delicious and fresh!“