Was the worst experience I’ve ever had there, I get that they(employees) were over being there… it’s close to closing time, but having to ask them to help us because none of them would.. they were mopping and wouldn’t even acknowledge us… what’s the point in being there if you aren’t going to do the job you’re being paid for … worst experience I’ve had there… you guys can do better.
Amber J
Ordered online for the first time. Showed up to pick up order. Strike #1 - 3 workers are standing around talking and no one says hello or anything. After a minute we have to say hey we’re here to pick up an order. Strike #2 - we are handed the order and everything is in a cup even though we ordered waffle cones and bowls. I say these are not right. One worker says oh we are out of bowls (he wasn’t even going to bother to tell me!) I said ok I paid extra for those can I get a refund? He said well the plain cones are the same price do you want some of those? That is not true at all - chocolate dipped is more than plain and bowls are more than cones but I didn’t waste my time arguing. Strike #3 - one of my kids got the tiniest portion of ice cream , it was literally like a free sample size. My other kid ordered the same size and his portion was normal. Three strikes and you’re out, ain’t going back.
Brenda Englebert
excellent ice cream
F. J. Cook
Amazing ice cream and toppping choices
Adam D.
Ridiculously slow. Understaffed. NO sense of urgency in the crew, even with a long line of customers. This is the norm, not an exception.
Lori Hendricks
Sitting in front of the store during business hours with the Open sign flashing but doors are locked and inside lights are off… Called with no answer… disappointing.
Bishop Hahn
Can’t lie it was busy when we came in and waitress was moving and getting it done left and right! Wasn’t bad either so I’m not sure why people writing a bad review because we had no problems at all
J\u0026D McLean
I didn't catch are waitress name on 5/30, around 1:00 PM, but she was a joy and so professional. She was slammed for over 45 minutes and didn't miss a beat. Observation There was another person there who offered no assistance, could have been the SOP, perhaps, that policy needs to change to allow for better customer service.
Ashley Pearce
Sister in hospital all she wanted was a chocolate malt and they didn't know what that was had to explain to them and then handed me a chocolate milk that took 25 minutes to take order and then took 10 to make a chocolate milk not even little thick
Levi Harper
Ice cream is always good! Sometimes the staff is great... other times rude and seem like they hate life but the last trip was good.
Was the worst experience I’ve ever had there, I get that they(employees) were over being there… it’s close to closing time, but having to ask them to help us because none of them would.. they were mopping and wouldn’t even acknowledge us… what’s the point in being there if you aren’t going to do the job you’re being paid for … worst experience I’ve had there… you guys can do better.
Ordered online for the first time. Showed up to pick up order. Strike #1 - 3 workers are standing around talking and no one says hello or anything. After a minute we have to say hey we’re here to pick up an order. Strike #2 - we are handed the order and everything is in a cup even though we ordered waffle cones and bowls. I say these are not right. One worker says oh we are out of bowls (he wasn’t even going to bother to tell me!) I said ok I paid extra for those can I get a refund? He said well the plain cones are the same price do you want some of those? That is not true at all - chocolate dipped is more than plain and bowls are more than cones but I didn’t waste my time arguing. Strike #3 - one of my kids got the tiniest portion of ice cream , it was literally like a free sample size. My other kid ordered the same size and his portion was normal. Three strikes and you’re out, ain’t going back.
excellent ice cream
Amazing ice cream and toppping choices
Ridiculously slow. Understaffed. NO sense of urgency in the crew, even with a long line of customers. This is the norm, not an exception.
Sitting in front of the store during business hours with the Open sign flashing but doors are locked and inside lights are off… Called with no answer… disappointing.
Can’t lie it was busy when we came in and waitress was moving and getting it done left and right! Wasn’t bad either so I’m not sure why people writing a bad review because we had no problems at all
I didn't catch are waitress name on 5/30, around 1:00 PM, but she was a joy and so professional. She was slammed for over 45 minutes and didn't miss a beat. Observation
There was another person there who offered no assistance, could have been the SOP, perhaps, that policy needs to change to allow for better customer service.
Sister in hospital all she wanted was a chocolate malt and they didn't know what that was had to explain to them and then handed me a chocolate milk that took 25 minutes to take order and then took 10 to make a chocolate milk not even little thick
Ice cream is always good! Sometimes the staff is great... other times rude and seem like they hate life but the last trip was good.
Restaurantji Recommends
Girl happily listened to my specific requests and made me the perfect ice cream blend, thank you!
This store always has great service, treats, and ice cream. It was especially busy tonight and they were still so quick, friendly, and accommodating!
My friend and I went there for some ice cream. We had a great experience until….my friend found a giant ass hair in his ice cream 🤢🤮
Rock hard and most likely expired. But the best they could do is give me a 10% discount.. well I can’t eat these at all. How about my 5 bucks back?
Good customer service
Atmosphere: 5
Food: 5
Service: 5
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