If I could give more than 5 stars for service I would. The employees were so nice. We returned inside after a drive thru order to use the restroom. The staff was very friendly then also. They forgot cheese on my mom's burger and replaced it with 2 slices and some coupons for the trouble. It was no trouble at all, but the gesture was appreciated. I would go back to this location again, just for the people, the food would be a bonus.
Atmosphere: 5
Food: 5
Service: 5
clayton connell
For fast food its pretty good
Atmosphere: 5
Food: 5
Service: 5
Danielle Alvarado
Really rude and abrasive employees, on top of being incredibly slow
Atmosphere: 1
Food: 1
Service: 1
Dawn
The food was cold. The order was wrong. And she blamed it on online orders. I went through the drive though. I should have had priority before door dash. I will never eat here again. So you know this is the 4th time they messed up orders. My 17 yr old is a kitchen manager for another establishment and can run it. Look into who you hire.
Atmosphere: 1
Food: 1
Service: 1
Jose Sandoval
I ordered my food online and substituted fries for onion rings when I picked up my food they told me they were out, and I had to get fries and payed extra. that girl upfront was nice
Atmosphere: 3
Food: 3
Service: 3
Mauricio Pina
No salt on fry’s food was trash Bad customer service every this is bad
Atmosphere: 1
Food: 1
Service: 1
Spaxzout 23
Staff was extremely rude extremely this is not a good place to go out and eat!!!
Atmosphere: 1
Food: 1
Service: 1
Bella Fifer
I went in to get food for me and my family for dinner. I did a mobile order. When I got home mine and my moms sandwiches where drenched in mayo even though I specifically put no mayo. The fries where cold and the service was terrible. My mom called about it and the manager was extremely rude. when I went in to get it fixed and she was even more rude to me and gave me the worst possible attitude on the planet over something i didnt even do. i heard her talking to her trainies and she even had what i presume to be a coworker sleeping out in his truck. also when i asked for her name she supposedly doesnt have to give it to me even though shes the manager, and as I was leave she flipped me off. I went back in and called her out and she wanted to act like she was innocent. I would never recommend this store to anyone for any reason. the service and manager tonight was absolutely atrocious and I will never be going back after the way I was treated
Atmosphere: 1
Food: 1
Service: 1
Carrie McElligott
The food was cold and old, it was buy one get one free and I did not get my extra sandwich
Atmosphere: 1
Food: 1
Service: 1
Jazz S
Rude employees and sub par food. I try to be nice to everyone in the service industry because I used to be there and I know how difficult irate customers can be so I make sure I’m not that person but it’s like the employees just simply don’t care and they treat the customers so disrespectfully.
Simply the best BK in Cheyenne. Heather always ensure my families dining experience is excellent. The food is always fresh and delicious. Went there for dinner tonight and Heather was prompt to fix an error on our order immediately.
Thank you Heather and staff for another good visit to BK.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries, Double Whopper
Some One
On April 11 2025 only got half my order and spicy sauce as a substitute for syrup. What a joke, won't be going back.
Atmosphere: 1
Food: 1
Service: 1
knightryder559
Cold whooper and fries. Waited 30 min for dine in. And they put all food in to go bag.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Fritz
They are way understaffed.
Alan Braggins
Fast, friendly service. The Duo and Trio deals are great!
If I could give more than 5 stars for service I would. The employees were so nice. We returned inside after a drive thru order to use the restroom. The staff was very friendly then also. They forgot cheese on my mom's burger and replaced it with 2 slices and some coupons for the trouble. It was no trouble at all, but the gesture was appreciated. I would go back to this location again, just for the people, the food would be a bonus.
Atmosphere: 5
Food: 5
Service: 5
For fast food its pretty good
Atmosphere: 5
Food: 5
Service: 5
Really rude and abrasive employees, on top of being incredibly slow
Atmosphere: 1
Food: 1
Service: 1
The food was cold. The order was wrong. And she blamed it on online orders. I went through the drive though. I should have had priority before door dash. I will never eat here again. So you know this is the 4th time they messed up orders. My 17 yr old is a kitchen manager for another establishment and can run it. Look into who you hire.
Atmosphere: 1
Food: 1
Service: 1
I ordered my food online and substituted fries for onion rings when I picked up my food they told me they were out, and I had to get fries and payed extra. that girl upfront was nice
Atmosphere: 3
Food: 3
Service: 3
No salt on fry’s food was trash Bad customer service every this is bad
Atmosphere: 1
Food: 1
Service: 1
Staff was extremely rude extremely this is not a good place to go out and eat!!!
Atmosphere: 1
Food: 1
Service: 1
I went in to get food for me and my family for dinner. I did a mobile order. When I got home mine and my moms sandwiches where drenched in mayo even though I specifically put no mayo. The fries where cold and the service was terrible. My mom called about it and the manager was extremely rude. when I went in to get it fixed and she was even more rude to me and gave me the worst possible attitude on the planet over something i didnt even do. i heard her talking to her trainies and she even had what i presume to be a coworker sleeping out in his truck. also when i asked for her name she supposedly doesnt have to give it to me even though shes the manager, and as I was leave she flipped me off. I went back in and called her out and she wanted to act like she was innocent. I would never recommend this store to anyone for any reason. the service and manager tonight was absolutely atrocious and I will never be going back after the way I was treated
Atmosphere: 1
Food: 1
Service: 1
The food was cold and old, it was buy one get one free and I did not get my extra sandwich
Atmosphere: 1
Food: 1
Service: 1
Rude employees and sub par food. I try to be nice to everyone in the service industry because I used to be there and I know how difficult irate customers can be so I make sure I’m not that person but it’s like the employees just simply don’t care and they treat the customers so disrespectfully.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Simply the best BK in Cheyenne. Heather always ensure my families dining experience is excellent. The food is always fresh and delicious. Went there for dinner tonight and Heather was prompt to fix an error on our order immediately.
Thank you Heather and staff for another good visit to BK.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries, Double Whopper
On April 11 2025 only got half my order and spicy sauce as a substitute for syrup. What a joke, won't be going back.
Atmosphere: 1
Food: 1
Service: 1
Cold whooper and fries. Waited 30 min for dine in. And they put all food in to go bag.
Atmosphere: 1
Food: 1
Service: 1
They are way understaffed.
Fast, friendly service. The Duo and Trio deals are great!
Atmosphere: 5
Food: 5
Service: 5
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