Pretzelmaker Frontier Mall

Good service

10 out of 10! The best soft pretzels I have ever had! Make sure you get the biggest cup of pretzels with nacho cheese X3 maybe more depending on how you like it!

Decent great pretzel bites, overstaffed a little bit but good to see kids out getting a job. Recipe seems a bit bland, but the butter helped make up for it. Be liberal with the salt! We wish there was more.

Awesome. Knowledgeable and genuinely customer caring Employees!!#

I'm not sure who the womans name who was working there today, she was awesome!! But other than that, I haven't experienced customer service the other two times I've been here. The other two times I've been here, the butter pretzels were not good at all. The restaurant however is always clean. I think this location should be replaced with an Auntie Anne's.

I go here at least every 2 or 3 weeks so I'm quite acquainted with this establishment. First off the food has always been great. Everything I get has always been correct, fresh and tasty. Their pretzels are one of the only reasons I go to the frontier mall still. I didn't give this place a 5 rating though because their customer service can be inconsistent sometimes. At times when I go here they can be so friendly and other times I've had front counter people who are rude and don't seem interested in their job. I think management needs to work on that to get everyone on the right page. Other than that I'll always go back because of the awesome pretzels

I go here at least every 2 or 3 weeks so I'm quite acquainted with this establishment. First off the food has always been great. Everything I get has always been correct, fresh and tasty. Their pretzels are one of the only reasons I go to the frontier mall still. I didn't give this place a 5 rating though because their customer service can be inconsistent sometimes. At times when I go here they can be so friendly and other times I've had front counter people who are rude and don't seem interested in their job. I think management needs to work on that to get everyone on the right page. Other than that I'll always go back because of the awesome pretzels

Food is great. While eating my food I noticed the employee was dealing with customer and dealing with money then without changing gloves touched all the food he was preparing.

First of all GREAT FOOD. Second of all TERRIBLE SERVICE. I order from here often and every time I do I always get disgusted looks or they treat me disrespectfully throughout the transaction process. Today I went in and they got an order through online and the manager freaked out in a panic and screamed out “welcome everyone” super sarcastically and while getting our food they said to another customer “no we are just super overwhelmed” after she said “must be busy” over all the disrespect is through the roof for being a simple pretzel place.

It usually is really good but the customer service is awful. When my friend ordered multiple things one of the works seemed annoyed to have to do her job. Then she missed giving her one of the things she asked for. After me and my friend asked them about it she seemed so angry to have to get them. We got told it would be 5 min but not even a min later she got her food but it was the stale cup that had been sitting their for who knows how long.

horrible

The bigger guy working there was really rude and disrespectful. He was making faces at me while I ordered because apparently I made it difficult when I said 2 large salted pretzel bites and 1 large garlic pretzel bites. He acted like I was stupid. When I called him out on it, he laughed it off. Then when I mentioned I was going to leave a bad review, he started pretending to act nice. Great food but horrible customer service.

The food is amazing and the service is really nice too. The workers there are always super nice to the customers. Great place to stop and eat at while shopping in the mall!

Food is good, and very nice! They let me know options for drinks I could have which was nice. Felt welcome as well. Would visit again!

So there is a lot i’d like to say , let’s start with the fact that at times they sit in the back and ingore customers when a gentlemen in a grey hat comes out and will help us as soon as he sees us , we don’t enjoy the sitting and waiting for when it’s convenient for you people not to mention could over hear them speaking about politics up front by the counter. step up your game.