Okay, so. After tonight’s experience at our local Sonic establishment, I just felt deeply in my soul that I NEEDED to write this review.
Our unsweetened iced tea was CRISP and our strawberry cheesecake shake was as if the tears of divinity itself were masterfully blended in.
Now, on to the peak of our experience. The pink haired girl working the drive thru window around 8pm EXCELLED in her customer service, she was friendly, funny, and still managed to hold a level of professionalism rarely seen in the good year of 2025.
In all seriousness, she was great! In even more seriousness, give her 50 raises and a promotion… stat!
Atmosphere: 5
Food: 5
Service: 5
Gina Hutchison
Very greasy onion rings! They dripped through their bag on me. The Jr. Chili cheese wrap wasn't as good as in the past. Yummy tots and corn dogs!
Atmosphere: 5
Food: 3
Service: 5
Ruby Baca
This Sonic doesn’t take ApplePay (didn’t have my wallet) but also didn’t recommend me to order online lol where I could just pay online (lack of critical thinking & customer service on their end…) so then I ordered online through the app & waited at a stall for 20 min for my food…our food never showed up. We had to leave after waiting there for 20 min. Called Sonic 1866 # & got a refund. Do better Gillette Sonic.
Service: 1
Jeffrey
Sonics is ok, could be better!
Atmosphere: 3
Food: 3
Service: 2
Ron Svalina
We had sonic cheese burger 3 Jr burgers a crispy chicken cheesy bacon stack our puppies ate the Jr we had to throw the others away smelled bad and tasted worse
Food: 1
Service: 3
Cecilia Velasquez
Food was amazing, fast and everyone was super friendly. Definitely recommend going!
Atmosphere: 5
Food: 5
Service: 5
Robert Simons
Slowest service I've ever experienced and the food was cold when I got it.
Atmosphere: 2
Food: 2
Service: 2
Tom Bowden
It really has taken a turn
jessica paul
Store manger will discriminate against service animals. Their lack of knowledge on American Disabilities Act legislation is what fueled this act of discrimination.
Wheelchair accessibility: Is NOT disability friendly.
Wheelchair accessibility: Yes, u just pull up and park
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cherry Slush
Allens Town
Always love any kinda milkshake you get from here
Wheelchair accessibility: Yes, u just pull up and park
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cherry Slush
Kahuna Hammerschmitt
Took almost 15 minutes to get a limeade in the drive-through with only one car ahead of me . Lots of employees standing outback smoking. I thought this was fast food?
Food: 5
Service: 1
Recommended dishes: Lemonade
Sylvia L
We were sitting in our car waiting for our food for about an hour and when it finally came out the order was wrong, the food was cold, and when we asked about fixing the food they were very rude.
Atmosphere: 1
Food: 1
Service: 1
Matt Hedrick
IF YOU ARE GOING TO DISRESPECT YOUR CUSTOMERS, MAKE SURE YOU DO IT WHERE THEY CAN'T HEAR YOU! I called their customer service line and asked to speak to a district manager about the incident and I wanted a refund. I came back, and I very politely asked them to fix the problem and to bring me a hot and fresh meal. Instead, this girl comes out and says they're just going to give me a sandwich. Fine. After she brought me the sandwich she went inside and said "he's gone now" to which another employee replied loudly "GOOD!". They thought I was out of earshot. I didn't have time to make a second trip to the store because I had a flight to catch in Denver that evening. I called the store and asked for the district manager's number, and they said they don't keep it around. DON'T PLAY ME FOR STUPID! ANY COMPETENT FRANCHISE BUSINESS HAS THEIR DISTRICT MANAGERS NUMBER HANDY. Only a district manager or higher was able to handle this complaint because the manager of the store trained their employees to be this way, and that disqualified them from being able to deal with the issue. 5 days passed, and no refund, no phone call, and nobody cared. If I were COMPLETELY AND UTTERLY LAZY, like Sonic and its managers, and I waited 5 days to call somebody back, I would lose my work license. The manager needs to lower their head in shame in the absolute failure that they are for teaching their employees that it is an acceptable practice to mess up an order, not completely replace it hot and fresh, since I had to turn around and wait for them to fix it and the food was getting cold, and to completely disrespect the customer behind their back when you think they can't hear you, all while taking their money for the privilege. I'm going to consider the issue closed. I was wrong to think there would be competent management able to resolve the issue. TOTAL FAIL ON ALL LEVELS!
UPDATE: So not long after this gets posted, a manager FINALLY decides to call. Well they didn't get in a word edgewise. They lost that privilege when they decided to ignore my complaint for 4 days. If they didn't want me to share my experience, they should have called me back immediately or even the next business day, not on Friday 5 days later, after I posted my experience. They should have not even called at all. All it did was highlight the incompetence that is apparently rampant in this store, and insult me, because only after I decided to write about my experience and share my opinion did they even attempt to call me. Pathetic.
Okay, so. After tonight’s experience at our local Sonic establishment, I just felt deeply in my soul that I NEEDED to write this review.
Our unsweetened iced tea was CRISP and our strawberry cheesecake shake was as if the tears of divinity itself were masterfully blended in.
Now, on to the peak of our experience. The pink haired girl working the drive thru window around 8pm EXCELLED in her customer service, she was friendly, funny, and still managed to hold a level of professionalism rarely seen in the good year of 2025.
In all seriousness, she was great! In even more seriousness, give her 50 raises and a promotion… stat!
Atmosphere: 5
Food: 5
Service: 5
Very greasy onion rings! They dripped through their bag on me. The Jr. Chili cheese wrap wasn't as good as in the past. Yummy tots and corn dogs!
Atmosphere: 5
Food: 3
Service: 5
This Sonic doesn’t take ApplePay (didn’t have my wallet) but also didn’t recommend me to order online lol where I could just pay online (lack of critical thinking & customer service on their end…)
so then I ordered online through the app & waited at a stall for 20 min for my food…our food never showed up. We had to leave after waiting there for 20 min. Called Sonic 1866 # & got a refund. Do better Gillette Sonic.
Service: 1
Sonics is ok, could be better!
Atmosphere: 3
Food: 3
Service: 2
We had sonic cheese burger 3 Jr burgers a crispy chicken cheesy bacon stack our puppies ate the Jr we had to throw the others away smelled bad and tasted worse
Food: 1
Service: 3
Food was amazing, fast and everyone was super friendly. Definitely recommend going!
Atmosphere: 5
Food: 5
Service: 5
Slowest service I've ever experienced and the food was cold when I got it.
Atmosphere: 2
Food: 2
Service: 2
It really has taken a turn
Store manger will discriminate against service animals. Their lack of knowledge on American Disabilities Act legislation is what fueled this act of discrimination.
Wheelchair accessibility: Is NOT disability friendly.
Atmosphere: 1
Food: 1
Service: 1
Not very personable
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Always love any kinda milkshake you get from here
Wheelchair accessibility: Yes, u just pull up and park
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cherry Slush
Always love any kinda milkshake you get from here
Wheelchair accessibility: Yes, u just pull up and park
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cherry Slush
Took almost 15 minutes to get a limeade in the drive-through with only one car ahead of me . Lots of employees standing outback smoking. I thought this was fast food?
Food: 5
Service: 1
Recommended dishes: Lemonade
We were sitting in our car waiting for our food for about an hour and when it finally came out the order was wrong, the food was cold, and when we asked about fixing the food they were very rude.
Atmosphere: 1
Food: 1
Service: 1
IF YOU ARE GOING TO DISRESPECT YOUR CUSTOMERS, MAKE SURE YOU DO IT WHERE THEY CAN'T HEAR YOU! I called their customer service line and asked to speak to a district manager about the incident and I wanted a refund. I came back, and I very politely asked them to fix the problem and to bring me a hot and fresh meal. Instead, this girl comes out and says they're just going to give me a sandwich. Fine. After she brought me the sandwich she went inside and said "he's gone now" to which another employee replied loudly "GOOD!". They thought I was out of earshot. I didn't have time to make a second trip to the store because I had a flight to catch in Denver that evening. I called the store and asked for the district manager's number, and they said they don't keep it around. DON'T PLAY ME FOR STUPID! ANY COMPETENT FRANCHISE BUSINESS HAS THEIR DISTRICT MANAGERS NUMBER HANDY. Only a district manager or higher was able to handle this complaint because the manager of the store trained their employees to be this way, and that disqualified them from being able to deal with the issue. 5 days passed, and no refund, no phone call, and nobody cared. If I were COMPLETELY AND UTTERLY LAZY, like Sonic and its managers, and I waited 5 days to call somebody back, I would lose my work license. The manager needs to lower their head in shame in the absolute failure that they are for teaching their employees that it is an acceptable practice to mess up an order, not completely replace it hot and fresh, since I had to turn around and wait for them to fix it and the food was getting cold, and to completely disrespect the customer behind their back when you think they can't hear you, all while taking their money for the privilege. I'm going to consider the issue closed. I was wrong to think there would be competent management able to resolve the issue. TOTAL FAIL ON ALL LEVELS!
UPDATE:
So not long after this gets posted, a manager FINALLY decides to call. Well they didn't get in a word edgewise. They lost that privilege when they decided to ignore my complaint for 4 days. If they didn't want me to share my experience, they should have called me back immediately or even the next business day, not on Friday 5 days later, after I posted my experience. They should have not even called at all. All it did was highlight the incompetence that is apparently rampant in this store, and insult me, because only after I decided to write about my experience and share my opinion did they even attempt to call me. Pathetic.
Atmosphere: 1
Food: 1
Service: 1
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