Just a regular Wendy’s, there were 3 of us dining in, although the chilli and chilli fries we got was barely warm, room temperature at best I was willing to let it slide. It is what it is. But it was the service by the crew and supervisor who tried to match the chilly wintry weather outside that again (weve noticed this a few times) was kinda the norm. Not even a fake, complimentary smile on a more than half empty dining area with no one else in line. I know no matter what they’re paid isn’t enough living in a place like Jackson but c’mon now! It’s the holidays! BTW, on a positive note, the place was clean
Atmosphere: 4
Food: 5
Service: 2
Dallen Wood
One of the best locations I’ve been to. The Manager has a heart of gold! Highly recommend stopping by and sharing in the experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Hamburger, Baconator
Arnold Berry
I live in town; not only is this the cheapest restaurant in Jackson, but the food is well made. The manager is very passionate about ensuring customer satisfaction. Despite eating here about 1/week for roughly three years, I have never had an order that was incorrect, and the fries are always crispy. The dining area is clean, the mobile order pickup is always timely, the only problem is that if something breaks, it’s difficult to find a technician or replacement part to fix, so they have some down time on occasion.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Tyrinn Barron
The food at this location is usually hit or miss. Tonight was a miss. I got the new pineapple frosty, and it was not mixed at all. The pineapple syrup was at the bottom of the cup and just vanilla frosty on top (not a HUGE deal. I just stirred it up) it tasted great after a little mix. What made this experience unappealing was the attitude of the gentleman at the counter. He was obviously irritated by my order and was slamming my food into the bottom of the bag. He was incredibly rude to a young Hispanic girl who was picking up her order. He asked if she had already received her cup for her meal, and she stated no, she had not. He continued to stock and get ready to close the lobby and the young lady stood there for a few moments until politely asking for her drink cup that he didn't furnish when she told him she didn't receive it at first. The older man snapped at her and said, "That's what I asked you in the first place!" The young woman looked like she was about to cry as she walked away from the counter. There is more to this story that I feel should not be posted on Google, but there were racially driven undertones. I felt bad for the young woman working the cash register as he scolded and spoke down to her.
As it pertains to the rest of my food, my burgers, fries, and chili were great. The strawberry lemonades (I bought 2) were not requested with no ice but that is how we got them and they were room temp to mildly cool. I was too afraid to cross the man at the counter to ask for new ones with ice as it seems mine were not made fresh... very disappointed that this is the experience had at the Jackson Hole, WY location. I don't think I will ever patron this location again. Wendy's should get their employee some HR time and help this team decompress from the verbal abuse this older man was giving.
Do better, Wendy's.
Parking: Very limited small parking spots, but you can park in the other lots, and it's a short stroll. Just be mindful of backing out to avoid the drive-thru line.
Kid-friendliness: I would not bring my child into this establishment while the older Caucasian man is working. I know the ladies are very pleasant, and the previous manager was always friendly and created a family/kid safe environment.
I was served a rare chicken breast. the staff was nice enough about it but the chicken was completely raw. please be vigilant about food safety.
Atmosphere: 3
Food: 1
Service: 4
Ben Rhea
We grabbed breakfast here and we were the only ones in line and the lady was super impatient to the point that after we got our food i had to ask did she have somewhere else to be. Im usually not very confrontational but it was ridiculous. She was literally interrupting me to ask "anything else"? It was like a verbal slap in the face.
Atmosphere: 3
Food: 3
Service: 1
Bryanna Pickens
Super unwelcoming. Forgot part of my order and got the other half wrong. When I tried to ask for it the girl ignored me and then my burger was pink in the middle.
Atmosphere: 1
Food: 1
Service: 1
Tibor Fedor
Canceled order that was placed through Uber eats at 11:10pm at 11:50 after 40min. of waiting.
Just a regular Wendy’s, there were 3 of us dining in, although the chilli and chilli fries we got was barely warm, room temperature at best I was willing to let it slide. It is what it is. But it was the service by the crew and supervisor who tried to match the chilly wintry weather outside that again (weve noticed this a few times) was kinda the norm. Not even a fake, complimentary smile on a more than half empty dining area with no one else in line. I know no matter what they’re paid isn’t enough living in a place like Jackson but c’mon now! It’s the holidays! BTW, on a positive note, the place was clean
Atmosphere: 4
Food: 5
Service: 2
One of the best locations I’ve been to. The Manager has a heart of gold! Highly recommend stopping by and sharing in the experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Hamburger, Baconator
I live in town; not only is this the cheapest restaurant in Jackson, but the food is well made. The manager is very passionate about ensuring customer satisfaction. Despite eating here about 1/week for roughly three years, I have never had an order that was incorrect, and the fries are always crispy. The dining area is clean, the mobile order pickup is always timely, the only problem is that if something breaks, it’s difficult to find a technician or replacement part to fix, so they have some down time on occasion.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
The food at this location is usually hit or miss. Tonight was a miss. I got the new pineapple frosty, and it was not mixed at all. The pineapple syrup was at the bottom of the cup and just vanilla frosty on top (not a HUGE deal. I just stirred it up) it tasted great after a little mix. What made this experience unappealing was the attitude of the gentleman at the counter. He was obviously irritated by my order and was slamming my food into the bottom of the bag. He was incredibly rude to a young Hispanic girl who was picking up her order. He asked if she had already received her cup for her meal, and she stated no, she had not. He continued to stock and get ready to close the lobby and the young lady stood there for a few moments until politely asking for her drink cup that he didn't furnish when she told him she didn't receive it at first. The older man snapped at her and said, "That's what I asked you in the first place!" The young woman looked like she was about to cry as she walked away from the counter. There is more to this story that I feel should not be posted on Google, but there were racially driven undertones. I felt bad for the young woman working the cash register as he scolded and spoke down to her.
As it pertains to the rest of my food, my burgers, fries, and chili were great. The strawberry lemonades (I bought 2) were not requested with no ice but that is how we got them and they were room temp to mildly cool. I was too afraid to cross the man at the counter to ask for new ones with ice as it seems mine were not made fresh... very disappointed that this is the experience had at the Jackson Hole, WY location. I don't think I will ever patron this location again. Wendy's should get their employee some HR time and help this team decompress from the verbal abuse this older man was giving.
Do better, Wendy's.
Parking: Very limited small parking spots, but you can park in the other lots, and it's a short stroll. Just be mindful of backing out to avoid the drive-thru line.
Kid-friendliness: I would not bring my child into this establishment while the older Caucasian man is working. I know the ladies are very pleasant, and the previous manager was always friendly and created a family/kid safe environment.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Fries, Chili, Nuggets, Cheeseburger
We stopped to get a chocolate malt. It was delicious.
Atmosphere: 5
Food: 5
Service: 5
Food arrived quickly and tasted good
Atmosphere: 5
Food: 5
Service: 5
Wheelchair accessibility: Ramp for wheel chair
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad
McDonald ain’t got shit on Wendy’s
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Dave's, Baconator Fries, Chili Cheese Fries
Burgers and fries top Wendy is great in America 😄
I have never seen such a rude waiter or manager. I just wanted to confirm the opening hours and she called the police on me.
Service: 1
Restaurantji Recommends
Place was clean food was good and staff was friendly
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hamburger, Wendy’S Baked Potatoes
I was served a rare chicken breast. the staff was nice enough about it but the chicken was completely raw. please be vigilant about food safety.
Atmosphere: 3
Food: 1
Service: 4
We grabbed breakfast here and we were the only ones in line and the lady was super impatient to the point that after we got our food i had to ask did she have somewhere else to be. Im usually not very confrontational but it was ridiculous. She was literally interrupting me to ask "anything else"? It was like a verbal slap in the face.
Atmosphere: 3
Food: 3
Service: 1
Super unwelcoming. Forgot part of my order and got the other half wrong. When I tried to ask for it the girl ignored me and then my burger was pink in the middle.
Atmosphere: 1
Food: 1
Service: 1
Canceled order that was placed through Uber eats at 11:10pm at 11:50 after 40min. of waiting.
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