Very poor customer service. I mispronounced my order. After giving me my order, the lady working there at 11:20pm july 3rd, she laughed at me. Everyone deserves to be treated with respect.
Service: 1
Minerva Baltazar
fast and friendly service
Atmosphere: 5
Food: 5
Service: 5
Gary Kirton
This is what was in my Big Mary chicken sandwich, nothing. Not only that, I ordered two small chicken sandwiches but he failed to understand me at all.
Food: 1
Service: 1
RRIS LTD Main
We ordered late, 30 minutes to close. 2 Big Marys and a tater poutine. Even though they were almost closing the Big Mary was 100% the best one we’ve ever had from them, crispy outside and super juicy inside. Perfect!! Thanks!!!
Food: 5
Service: 5
Thomas Hann
We had a 40person group party. The food was delicious hot and fresh. The staff in airdrie are the best
Atmosphere: 4
Food: 5
Service: 5
Ashmita Thakur
Very disappointing experience. We are regular customers and have been ordering from this location for quite some time. This time, we were told our order would be ready in 10 minutes. When we got home, the fried chicken was extremely oily. We called the store and were told that fresh chicken needs about 20 minutes for the oil to drain. If that's the case, customers should not be asked to pick up their order after only 10 minutes. When we went back to replace the order, no doubt they replaced that but the employee at drive thru was very rude and kept arguing instead of understanding . We were told that we 'always complain,' which is simply not true. It happened twice but as a regular customer who know what the food is normally like, and we only bring up concerns when there is an actual problem. What made the experience worse is that this is not the first time we have encountered poor customer service from the same employee. Every time we pick up an order and she is working, her attitude toward customers seems unfriendly and unprofessional. The conversation ended with the employee forcefully closing the window, which was unprofessional. Customer concerns should be handled with respect, especially when they come from loyal customers. Unfortunately, this experience has made us reconsider ordering from this location in the future. The problem wasn't just the food it was the attitude when we tried to address. Customers concerns should always be handled respectfully.
B-rad B-rad
Food was gross and very expensive Won’t be goin back
Food: 1
Service: 1
Gurpinder Kaur
Staff id very good and nice food is fresh and hot
Atmosphere: 5
Food: 5
Service: 5
Gagandeep Singh
The chicken is fresh and hot Staff is friendly and nice especially mandeep The store is clean and tidy
Atmosphere: 5
Food: 5
Service: 5
Bobbie Randell
This is the BEST MARY BROWN'S from Edmonton to Calgary! We stop here on our travels
Ordered a 6 pc chicken fun favourite and upsized the gravy on Sunday. Chicken was great but were suprised by the bitter after taste of the gravy. MB should check out on their ingredient.
Atmosphere: 3
Food: 3
Service: 3
Ariana Fleming
Used to love going here but recently every single time I go they mess up my order. I will bring up what I want more then once now hoping it’s the right thing but it never is
Very poor customer service. I mispronounced my order. After giving me my order, the lady working there at 11:20pm july 3rd, she laughed at me. Everyone deserves to be treated with respect.
Service: 1
fast and friendly service
Atmosphere: 5
Food: 5
Service: 5
This is what was in my Big Mary chicken sandwich, nothing. Not only that, I ordered two small chicken sandwiches but he failed to understand me at all.
Food: 1
Service: 1
We ordered late, 30 minutes to close. 2 Big Marys and a tater poutine. Even though they were almost closing the Big Mary was 100% the best one we’ve ever had from them, crispy outside and super juicy inside. Perfect!! Thanks!!!
Food: 5
Service: 5
We had a 40person group party.
The food was delicious hot and fresh.
The staff in airdrie are the best
Atmosphere: 4
Food: 5
Service: 5
Very disappointing experience. We are regular customers and have been ordering from this location for quite some time. This time, we were told our order would be ready in 10 minutes. When we got home, the fried chicken was extremely oily. We called the store and were told that fresh chicken needs about 20 minutes for the oil to drain. If that's the case, customers should not be asked to pick up their order after only 10 minutes.
When we went back to replace the order, no doubt they replaced that but the employee at drive thru was very rude and kept arguing instead of understanding . We were told that we 'always complain,' which is simply not true. It happened twice but as a regular customer who know what the food is normally like, and we only bring up concerns when there is an actual problem.
What made the experience worse is that this is not the first time we have encountered poor customer service from the same employee. Every time we pick up an order and she is working, her attitude toward customers seems unfriendly and unprofessional. The conversation ended with the employee forcefully closing the window, which was unprofessional.
Customer concerns should be handled with respect, especially when they come from loyal customers. Unfortunately, this experience has made us reconsider ordering from this location in the future. The problem wasn't just the food it was the attitude when we tried to address. Customers concerns should always be handled respectfully.
Food was gross and very expensive
Won’t be goin back
Food: 1
Service: 1
Staff id very good and nice food is fresh and hot
Atmosphere: 5
Food: 5
Service: 5
The chicken is fresh and hot
Staff is friendly and nice especially mandeep
The store is clean and tidy
Atmosphere: 5
Food: 5
Service: 5
This is the BEST MARY BROWN'S from Edmonton to Calgary! We stop here on our travels
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered a 6 pc chicken fun favourite and upsized the gravy on Sunday. Chicken was great but were suprised by the bitter after taste of the gravy. MB should check out on their ingredient.
Atmosphere: 3
Food: 3
Service: 3
Used to love going here but recently every single time I go they mess up my order. I will bring up what I want more then once now hoping it’s the right thing but it never is
Atmosphere: 5
Food: 5
Service: 2
Its working till late. Nice people too
Atmosphere: 4
Food: 5
Service: 5
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Very good customer service
Atmosphere: 5
Food: 5
Service: 5
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