The Old Spaghetti Factory (Banff)

Literally fantastic, extremely quick, friendly, and refreshing after a long day! Chris rocked!!

Our server Christian was great, attentive. Thanks!

Outstanding experience
Great service by Richard

Starting with a rather simple salad including a horrible dressing. Okay when it comes to the noodles, but do not expect much from the sauce (plain tomato, no herbs or garlic). Rips coming from microwave. Final ice creme one of the worst I ever had. Moderate pricing makes it still acceptable but definitly not justifying a 4 star rating

Delicious food and kind personel. I liked that place a lot.

Food was okay, service was great.

I had a disappointing experience at the Old Spaghetti Factory due to the behavior of the host, Katline. She was unpleasant, unprofessional, and made us feel unwelcome from the moment we arrived. Her attitude was unnecessarily rude and left a very negative impression. I hope management addresses this, as it reflects poorly on the restaurant.

We came in for lunch, the wait was soooo long even though 85% of the tables were empty. It seems like they are low on staff. The waiter who served us was very rushed and kept making sarcastic jokes. Food wise, the spaghetti I ordered was just okay. I feel like it wasn’t flavorful enough. The bread they served in the beginning had tasty garlic butter. I dream about that butter sometimes? overall, I think this place is pricier than expected.

Atmosphere: 3

Food: 2

Service: 1

Good location in downtown Banff

Service was taking quite some time during early lunch hours but can't complain given there was only one server managing the whole restaurant

Chicken parm was good, but spaghetti & alfredo itself weren't to die for

Atmosphere: 5

Food: 4

Service: 4

We love visiting the old spaghetti factory when in Banff, it makes the trip! The hostess tonight really set the tone for the restaurant especially during a rush where service felt panicked. The hostess was calm, welcoming, and clearly eager to help out the team. Awesome job to her.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Spumoni Ice Cream, Minestrone Soup, French Onion Soup, Pesto Linguine

We had a party of 10, and with a reservation we were seated immediately. Our server Chris was kind and helpful. After we ordered the food came quickly and was hot. All the dishes we ordered came out like we expected and were all delicious. The ice cream, was very good at the end. After we ate we were able to sit and visit for a while and we were not pressured to leave. Chris even came and checked on us after we paid to make sure we still had everything we needed. Great place for a family dinner.

Parking: Upstairs of the mall. Finding street parking around the mall is difficult as this is a very busy part of town. There are paid lots within walking distance of the mall. The mall also has a paid parking garage if you have a smaller vehicle. The height limit is 6 feet.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Parm, Seafood Fettuccine Alfredo

Tomas was our server and took really good care of our table, will definitely dine here again

Atmosphere: 5

Food: 5

Service: 5

Wheelchair accessibility: Accessible

Food: 5

Service: 5

Really busy restaurant but great service from Alex, savory dishes and can’t go wrong with the soups and choice of included options like the ice cream and coffee.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Minestrone Soup

Harry was great, quick and efficient and checking in with us consistently to make sure we had everything we needed.
Lovely place to dine, quite reasonably priced too.

Atmosphere: 4

Food: 4

Service: 5