The Old Spaghetti Factory (Banff)

We came in for lunch, the wait was soooo long even though 85% of the tables were empty. It seems like they are low on staff. The waiter who served us was very rushed and kept making sarcastic jokes. Food wise, the spaghetti I ordered was just okay. I feel like it wasn’t flavorful enough. The bread they served in the beginning had tasty garlic butter. I dream about that butter sometimes? overall, I think this place is pricier than expected.

Atmosphere: 3

Food: 2

Service: 1

Good location in downtown Banff

Service was taking quite some time during early lunch hours but can't complain given there was only one server managing the whole restaurant

Chicken parm was good, but spaghetti & alfredo itself weren't to die for

Atmosphere: 5

Food: 4

Service: 4

We love visiting the old spaghetti factory when in Banff, it makes the trip! The hostess tonight really set the tone for the restaurant especially during a rush where service felt panicked. The hostess was calm, welcoming, and clearly eager to help out the team. Awesome job to her.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Spumoni Ice Cream, Minestrone Soup, French Onion Soup, Pesto Linguine

We had a party of 10, and with a reservation we were seated immediately. Our server Chris was kind and helpful. After we ordered the food came quickly and was hot. All the dishes we ordered came out like we expected and were all delicious. The ice cream, was very good at the end. After we ate we were able to sit and visit for a while and we were not pressured to leave. Chris even came and checked on us after we paid to make sure we still had everything we needed. Great place for a family dinner.

Parking: Upstairs of the mall. Finding street parking around the mall is difficult as this is a very busy part of town. There are paid lots within walking distance of the mall. The mall also has a paid parking garage if you have a smaller vehicle. The height limit is 6 feet.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Parm, Seafood Fettuccine Alfredo

Tomas was our server and took really good care of our table, will definitely dine here again

Atmosphere: 5

Food: 5

Service: 5

Wheelchair accessibility: Accessible

Food: 5

Service: 5

Really busy restaurant but great service from Alex, savory dishes and can’t go wrong with the soups and choice of included options like the ice cream and coffee.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Minestrone Soup

Harry was great, quick and efficient and checking in with us consistently to make sure we had everything we needed.
Lovely place to dine, quite reasonably priced too.

Atmosphere: 4

Food: 4

Service: 5

Still fantastic in 2024!

Atmosphere: 5

Food: 5

Service: 5

The staff are great and made me a custom meal to suit my requirements. The food came fast and was great.

Atmosphere: 4

Food: 5

Service: 5

Nice restaurant in Banff. While it is a chain, it is still good. We had one of the best meals we ate while in Banff.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Minestrone Soup

We always enjoy our stop here on our way through. Delicious food, a nice atmosphere, and friendly service.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Chicken Alfredo Mushroom Mascarpone Ravioli, Seafood, Minestrone Soup, Sauce

Need to improve service quality, sorry guys! Calamari is below the average. Pasta and lasagna are okay. Toronto brach is much better

Atmosphere: 2

Food: 2

Service: 1

Great dinner value considering it being in a tourist area. Dinner is the price of entree of your choice which includes bread, soup or salad, and ice cream. The pasta was fresh and flavourful. Would recommend the pesto pasta.

Everyone who served us were very friendly. There were some new staff training and their preceptors seem very supportive of them as well. Looks like a good working environment ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Seafood, Pesto Linguine

One of our favourite places to go in Banff for some good pasta and drinks. Enjoy the busy atmosphere and have fun with friends and family.

Atmosphere: 5

Food: 5

Service: 4