I know this will sound petty, but for a higher end restaurant, I just expected better. The decor needs attention it gives an aged feeling and not in a good way. The chairs are worn out, and when you sit in them, you feel the wood through the cushions, making it an uncomfortable experience if you spend an extended time there. The clothing of the wait staff just didn't fit with a higher end restaurant. The steaks were ordered by the ounce, and their solution is to cut the steak thin if you are ordering anything under 10 ounces. I just expected better.
Atmosphere: 3
Food: 3
Service: 4
Dag D
The rotisserie lunch special was a joke. 4 thin slices of what tasted like deli meat. The table gasped when they saw what came out! Truly disappointed and I will not be back.
Hanna Ng
At university district location for quick sandwich lunch. I’ve always enjoyed the all at once express lunch at downtown location. The uni district is a new location, atmosphere lovely, modern decor and comfy. Yet food was lacking/ average, butternut squash soup was SALTY, both hubby and I added lots water for it to be drinkable, mentioned this to server who basically said it’s made in a big pot what can the chef do - lol Less salt?! The turkey sandwich was good, but it’s 1/2 size it was before and made me missed the cranberry sauce, fries were not fresh and on dry side, the chocolate cookies were good. Doesn’t make me want to go back to this location again, they charge premium but don’t really care about product. Oh and hubby could not get a regular coffee for lunch, as per waiter has to be ordered to go like out the door.
Atmosphere: 4
Food: 3
Service: 2
Meghan Dasilva
Drooling just writing this review. Loved everything about it.
Atmosphere: 5
Food: 5
Service: 5
Matthew Lariviere
Terrible. A steak took over 1h. Beer was room temperature. Understaffed.
Atmosphere: 1
Food: 1
Service: 1
Wayne Amero
Thursday I was taking my friend for lunch. We are both in wheelchairs. We may look like we don't have a lot of money but we both are owners of our own businesses. There's no handicap door button to press to open the door so we asked the lady standing behind the counter if we could come in. She said yes and then this odd look on her face is she had no idea how to speak to us. Talk to us or fit us in. I guess the screen tells you how to talk to guests. It got very crowded. One of the guests was talking to us asking us if you're going to have a good time downtown because we were talking about going to the museum. Then manager came and he did the same thing. Looked in the screen like we were something out of this world. These are two men and wheelchairs. Nothing else. We thank you for showing us how you run your business. I can remember looking at your opening monologue in the business magazine that you're making a place for everybody to go and enjoy a great steak and great service. Wow, you've come a long way. You should be so proud of yourself because when you only limit to certain people certain clientele, the limits to what people could enjoy. We went to the restaurant around the and had a great meal. It was really great. They opened the door for us. They treated us like we were human. Sad because I'll be walking soon and will never come to you. Restaurant never hold my business meetings there. Never old a business retreat or a business Christmas party with you. Wow! Great service. The manager should be fired because if he's doing speaking for you but says but not very much but I give you five stars. Never would I give you five stars for inviting restaurant? No I guess I have to be walking to get that kind of rating. The manager wouldn't even open the door for us so we could get out. We had to ask a customer. It's just a sad
Atmosphere: 1
Service: 1
alisha pye
We eat here fairly frequently because we live in the Le Germain but the food, the hostesses and atmosphere is bomb. Just had the stuffed cheese rotola, and as a pasta lover, it was like my mouth died and went to heaven.
Atmosphere: 5
Food: 5
Service: 5
Ray Yenkana
Great lunch spot! I’ll come again when I’m in town!
Atmosphere: 5
Food: 5
Service: 5
Leon Zupan
Had breakfast and dinner here and both times they were either slow or not able to just bring us the bill to charge to our room. Lots of apologies on being backed but it took away from the experience of their food.
Atmosphere: 4
Food: 4
Service: 2
Jennifer Marshall
This place came highly recommended. We were excited to go on a spetacular culinary journey. The server was quaint and expanded on our options for the evening.
When the food was served, my first thought was that presentation isn't always everything. After taking my first anticipated mouthwatering bite, I sadly thought that we could have just gone across the street to Ruth's Chris.
We went here for a get together with a small party and while the atmosphere was nice, we were waiting about an hour and a half for our food. Furthermore, the server forgot 2 of our orders and by the time we got our food, we no longer wanted the missed items since we waited so long. One of the dishes ordered but not received was actually suggested by the server. Our server also mentioned how it would be difficult to split our bill however we were a small party so this was honestly just puzzling in terms of the service. I would also like to add that this was on a Monday night which was not busy.
In terms of the food quality. The food was good but in my opinion not worth the 38 dollar premium. I got the pasta with bone marrow and found it very greasy. While it did have a nice flavour, the price did not match the quality of the food. Waiting an hour and a half for food may have honestly impacted my perception of the food quality.
Overall it would be very hard for me to go back to this location of CHARCUT. In the past I would come for lunch and found the food really good with the quality matching the price perfectly. But tonight I would have preferred any of the better restaurants along Steven ave.
I can’t say I would recommend this location based on my experience but I hope they improve the quality of their service. Others have also mentioned positive experience so maybe mine was a rare experience, bear this in mind when considering to eat here.
Atmosphere: 4
Food: 3
Service: 1
Serge C
Amazing meal. Service for our group of 10 celebrating a birthday was average.
Atmosphere: 4
Food: 5
Service: 4
Lisa Stanford
Exceptional food, my husband said it was the best meal he's ever had. We got the prime rib & carbonara. (Room service in the hotel)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoked Prime Rib
Pam Dueck
Imaginative and delicious bites. This food is crafted and prepared with an obvious love for the craft of cooking. We had a wonderful experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Charcuterie Board
Daniel Bertoli
It's a nice place. The food was pretty good, I would say a solid 3.75, but I'm gonna give them the 4 stars, as the prices are reasonable.
The biggest complaint is the chairs. They are horrible. To use the back rest, you would need to lean back like a gangster. This resulted in alot of slouching and feeling uncomfortable. Plus they sunk in the middle like a couch with worn out springs.
Overall it's a nice place for a date or a business meeting.
I know this will sound petty, but for a higher end restaurant, I just expected better. The decor needs attention it gives an aged feeling and not in a good way. The chairs are worn out, and when you sit in them, you feel the wood through the cushions, making it an uncomfortable experience if you spend an extended time there. The clothing of the wait staff just didn't fit with a higher end restaurant. The steaks were ordered by the ounce, and their solution is to cut the steak thin if you are ordering anything under 10 ounces. I just expected better.
Atmosphere: 3
Food: 3
Service: 4
The rotisserie lunch special was a joke. 4 thin slices of what tasted like deli meat. The table gasped when they saw what came out! Truly disappointed and I will not be back.
At university district location for quick sandwich lunch. I’ve always enjoyed the all at once express lunch at downtown location. The uni district is a new location, atmosphere lovely, modern decor and comfy. Yet food was lacking/ average, butternut squash soup was SALTY, both hubby and I added lots water for it to be drinkable, mentioned this to server who basically said it’s made in a big pot what can the chef do - lol Less salt?! The turkey sandwich was good, but it’s 1/2 size it was before and made me missed the cranberry sauce, fries were not fresh and on dry side, the chocolate cookies were good. Doesn’t make me want to go back to this location again, they charge premium but don’t really care about product. Oh and hubby could not get a regular coffee for lunch, as per waiter has to be ordered to go like out the door.
Atmosphere: 4
Food: 3
Service: 2
Drooling just writing this review. Loved everything about it.
Atmosphere: 5
Food: 5
Service: 5
Terrible. A steak took over 1h. Beer was room temperature. Understaffed.
Atmosphere: 1
Food: 1
Service: 1
Thursday I was taking my friend for lunch. We are both in wheelchairs. We may look like we don't have a lot of money but we both are owners of our own businesses. There's no handicap door button to press to open the door so we asked the lady standing behind the counter if we could come in. She said yes and then this odd look on her face is she had no idea how to speak to us. Talk to us or fit us in. I guess the screen tells you how to talk to guests. It got very crowded. One of the guests was talking to us asking us if you're going to have a good time downtown because we were talking about going to the museum. Then manager came and he did the same thing. Looked in the screen like we were something out of this world. These are two men and wheelchairs. Nothing else. We thank you for showing us how you run your business. I can remember looking at your opening monologue in the business magazine that you're making a place for everybody to go and enjoy a great steak and great service. Wow, you've come a long way. You should be so proud of yourself because when you only limit to certain people certain clientele, the limits to what people could enjoy. We went to the restaurant around the and had a great meal. It was really great. They opened the door for us. They treated us like we were human. Sad because I'll be walking soon and will never come to you. Restaurant never hold my business meetings there. Never old a business retreat or a business Christmas party with you. Wow! Great service. The manager should be fired because if he's doing speaking for you but says but not very much but I give you five stars. Never would I give you five stars for inviting restaurant? No I guess I have to be walking to get that kind of rating. The manager wouldn't even open the door for us so we could get out. We had to ask a customer. It's just a sad
Atmosphere: 1
Service: 1
We eat here fairly frequently because we live in the Le Germain but the food, the hostesses and atmosphere is bomb. Just had the stuffed cheese rotola, and as a pasta lover, it was like my mouth died and went to heaven.
Atmosphere: 5
Food: 5
Service: 5
Great lunch spot! I’ll come again when I’m in town!
Atmosphere: 5
Food: 5
Service: 5
Had breakfast and dinner here and both times they were either slow or not able to just bring us the bill to charge to our room. Lots of apologies on being backed but it took away from the experience of their food.
Atmosphere: 4
Food: 4
Service: 2
This place came highly recommended. We were excited to go on a spetacular culinary journey. The server was quaint and expanded on our options for the evening.
When the food was served, my first thought was that presentation isn't always everything. After taking my first anticipated mouthwatering bite, I sadly thought that we could have just gone across the street to Ruth's Chris.
Atmosphere: 2
Food: 2
Service: 3
Restaurantji Recommends
We went here for a get together with a small party and while the atmosphere was nice, we were waiting about an hour and a half for our food. Furthermore, the server forgot 2 of our orders and by the time we got our food, we no longer wanted the missed items since we waited so long. One of the dishes ordered but not received was actually suggested by the server. Our server also mentioned how it would be difficult to split our bill however we were a small party so this was honestly just puzzling in terms of the service. I would also like to add that this was on a Monday night which was not busy.
In terms of the food quality. The food was good but in my opinion not worth the 38 dollar premium. I got the pasta with bone marrow and found it very greasy. While it did have a nice flavour, the price did not match the quality of the food. Waiting an hour and a half for food may have honestly impacted my perception of the food quality.
Overall it would be very hard for me to go back to this location of CHARCUT. In the past I would come for lunch and found the food really good with the quality matching the price perfectly. But tonight I would have preferred any of the better restaurants along Steven ave.
I can’t say I would recommend this location based on my experience but I hope they improve the quality of their service. Others have also mentioned positive experience so maybe mine was a rare experience, bear this in mind when considering to eat here.
Atmosphere: 4
Food: 3
Service: 1
Amazing meal. Service for our group of 10 celebrating a birthday was average.
Atmosphere: 4
Food: 5
Service: 4
Exceptional food, my husband said it was the best meal he's ever had. We got the prime rib & carbonara. (Room service in the hotel)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoked Prime Rib
Imaginative and delicious bites. This food is crafted and prepared with an obvious love for the craft of cooking. We had a wonderful experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Charcuterie Board
It's a nice place. The food was pretty good, I would say a solid 3.75, but I'm gonna give them the 4 stars, as the prices are reasonable.
The biggest complaint is the chairs. They are horrible. To use the back rest, you would need to lean back like a gangster. This resulted in alot of slouching and feeling uncomfortable. Plus they sunk in the middle like a couch with worn out springs.
Overall it's a nice place for a date or a business meeting.
Atmosphere: 2
Food: 4
Service: 4
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