Dutton's Original 16 lounge

My first visit here was incredibly underwhelming, if not outright frustrating. We came during Stampede and arrived during happy hour. I had just purchased a food and drink cup from the midway, and while I completely understood that I couldn’t bring it inside, I left it with the hostess at the front as instructed. (Important detail: remember this cup.)

I was with my baby in a stroller, yet despite that, we were seated outside—at the only patio table without an umbrella—in the rain. We immediately tried to get someone’s attention to move inside. There were about five employees standing at the hostess stand, all of whom blatantly ignored us. We sat there getting rained on for nearly 10 minutes until someone from inside finally noticed and offered to move us indoors. That server, to her credit, was the only pleasant and competent staff member we encountered.

As we were being moved, I glanced back toward the hostess station and noticed my cup was no longer visible. I assumed maybe they had put it somewhere safe to keep it dry. After we finished our visit, I went to retrieve it, only to be met with blank stares from a blonde woman in glasses and another staff member. They clearly saw I was looking for something. When I asked about my cup, the blonde woman responded—without a hint of apology—“Yaaaaa so that spilled everywheeeere.”

I was stunned. No apology, no explanation, nothing. Just an indifferent tone and a blank stare. I stood there in disbelief until the other staff member chimed in with a sarcastic and condescending “Yeah, sorry?”—if you can even call it that.

No one informed me when it happened, even though I was seated mere feet from the hostess station the entire time. They made zero effort to acknowledge the issue or offer any kind of compensation. Instead, they tried to avoid me and acted like I wouldn’t notice or care. And when confronted, they offered a weak, dismissive excuse for an apology and stared at me like I was the problem for being upset.

The customer service was shockingly bad. This entire experience soured what should have been an enjoyable outing. No one in my group was impressed, and I will not be returning.

Atmosphere: 1

Service: 1

Amazing service and food at Dutton's prior to seeing a concert on Monday night. We had the pierogies and Donaire and we shared both plates. Food came out quickly hot and exactly as ordered. Our waitress was prompt and brought a cheerful smile everytime she approached.

Atmosphere: 5

Food: 5

Service: 5

Before flames game fun. Good beer got a scratch ticket for free popcorn

Atmosphere: 5

Food: 5

Service: 5

I would like to ask that all Calgarians and general patrons stop supporting all restaurants at the Saddledome (Telus Club, Dutton’s, etc) until the management can find a way to stop violating Alberta Labour Relation Laws and taking advantage of the cheap labour (bussers, expos, bar assistants, … paid minimum wage).

Food was good could have had more fries with dish.
Service was prompt with a smile

Atmosphere: 5

Food: 4

Service: 5

We stopped in before the Flames/Jets game. We were there as soon as the doors opened. It was easy to get a table and a server came to the table right away. We ordered shepherd's pie, banh mi sandwich and a corn dip. All were delicious and good portions. Loved that we could take our drinks to the game.

Atmosphere: 4

Food: 5

Service: 5

I met my wife here Feb 2nd, 2015! Flames beat the Jets 5-2.... Remarkable bar with 10:1 guy girl ratio. I guess I got lucky. Duttons will always have the most special place in my heart

Atmosphere: 5

Food: 5

Service: 5

What an amazing atmosphere at Dutton's located in the Dome, this past Friday when a friend and myself stopped in for drinks and snacks., prior to the Miranda Lambert concert. It was awesome to see my all time favourite server, Melissa, who as always, made our experience a fun time. Have known Melissa for over 3 months when we met at a 60th birthday bash for a friend in mid April. Needless to say, am thrilled that she is employed by Calgary Sports & Entertainment because in my estimation, she is such an asset to this organization, in all aspects. Melissa is efficient, prompt, as well as bringing a ray of sunshine with her endearing personality by engaging in conversation with her customers and remembering not only their names, but what preferences they have for drinks, food, etc., Melissa definitely goes above and beyond the extra mile to ensure her clients receive the highest level of service and should be commended for excellent dedication to her profession. Sincere thanks dear Melissa from Bobby and myself and we will most certainly see you again very soon.
Also, kudos to a lovely young girl, Mila, who was helping with food orders, etc. Fondest regards and have a wnderful day. Cindy & Bobby

Atmosphere: 5

Food: 5

Service: 5

Me and a couple of our friends came for lunch and our server was MYA. She was absolutely incredible and full of energy. The food was amazing and our server made our experience unforgettable. thank you !!

Atmosphere: 5

Food: 5

Service: 5

Had the best time happy hour is great Mya was amazing!

Atmosphere: 5

Food: 5

Service: 5

Mya was an amazing server! So attentive and fast!

Atmosphere: 5

Food: 5

Service: 5

Our server Hayley was the most positive experience I’ve had at the Calgary stampede! She was professional, kind and accommodating. She deserves all the rewards that an excellent server deserves! Ooooooo and btw ask her for a JOMO it’s new drink I think they should start there. You can thank me later.

Atmosphere: 5

Food: 5

Service: 5

Mya's service was incredible and made our evening an amazing night to remember!

Atmosphere: 4

Service: 5

Our server Crystal saw us waiting for a table. She kept circling back letting us know of tables leaving, saw one free up and grabbed us and sat us right away as it was PACKED in there! Then regardless of how busy it was she was constantly at our table with drinks, checking in, asking how the first bite was! I mean over the years we have been to less busy venues and never had a server be so on top of our table!! Highly recommend! Especially Crystal!!

Atmosphere: 5

Food: 5

Service: 5

Had absolutely AWESOME service last night.Give Crystal a raise! It seemed like she went above and beyond at every chance, totally made our night