Hearth Room Restaurant & Patio

Not the best customer service. The food is extremely inconsistent. Avoid.

Atmosphere: 1

Food: 1

Service: 1

Truly wish the best to the restaurant. I ordered an appy plus a drink, my drink was quick to arrive but not food after 1.5 hrs. Every time I inquired, the staff apologized, but there was no action. I'm extremely disappointed in the Marriott brand and am 1 day away from being a gold elite. I would not spend another dollar in the organization if you are expecting the same standards across the brand. It is very unfortunate to see and feel terrible for the organization. Almost 2 hrs in, no food and had to go back to the bar for basic service and watched 7 people leave without being served. Terrible follow through and extreme dishonor to the organization.

Atmosphere: 1

Food: 1

Service: 1

Very nice food, quick service and amazing ambience. Well lit, clean and amazing place to eat. Food is delicious and freshly made too. And the portion size is good as well.

Atmosphere: 5

Food: 4

Service: 4