Chia was a great server, clean space and great service
Atmosphere: 5
Food: 5
Service: 5
Jo
Grossest KFC I've ever had. Its like they double dipped the chicken the batter was so thick and raw is some parts. It was thr driest KFC Ive ever had. I took pictures but of the chicken but for whatever reason I can't post them. I don't know what happened to KFC but it was disgusting.
Food: 1
Alley Peters
Asked for food to please be made fresh and for a large gravy. Gravy is half full food is like warm and fries are stale and has probably been sitting under a heating lamp for 30 minutes I asked again when my food was handed to me if it was made fresh as it took maybe 5 minutes at most to give me my food and he ensured it was made fresh. Food and service are disappointing at best.
Atmosphere: 1
Food: 1
Service: 1
Chandler Chan
I was really let down by my visit to this KFC location. First off, the service was painfully slow even though the restaurant wasn’t very busy. I waited over 20 minutes just to get my order, and when it finally arrived, the food was barely warm. The chicken was greasy and lacked the bold seasoning that KFC is known for, which made it really bland and unappetizing. The fries were soggy and tasted stale, and the biscuit was dry and crumbly, like it had been sitting out for hours.
To make matters worse, the restaurant itself was not well maintained. The floors were dirty, and there was trash overflowing in the bins. I even noticed a few sticky spots on the tables, which were clearly not cleaned between customers. When I mentioned the slow service and cold food to the staff, they just shrugged it off and didn’t offer any apology or solution. It felt like they simply didn’t care about customer satisfaction.
Considering the prices and the brand’s reputation, I expected a much better experience. Unfortunately, this visit was a total disappointment from start to finish. I doubt I’ll be coming back anytime soon or recommending this place to anyone.
Atmosphere: 1
Food: 1
Service: 1
beatrizA
Food Poisoning at KFC Legacy, I am extremely disappointed
On July 14, I ordered dinner from KFC Legacy through Uber Eats at 9 PM a 4-piece Original Chicken Combo with gravy. The next morning (July 15), I woke up feeling extremely sick. I experienced vomiting, diarrhea, nausea, stomach cramps, headache, dehydration and shortness of breath. At first, I thought it might just pass, but after eating the leftovers the next morning, my symptoms got significantly worse.
I ended up going to the doctor and was diagnosed with gastroenteritis. This was the only meal I had during that time, and I strongly believe it caused my illness. I had to take two days off work due to how unwell I was.
I reported the incident to both Uber and KFC. The Legacy location called me and mentioned they would follow up, possibly with their food safety team, by Monday, July 21. I gave them a week to take it seriously but it’s now been two weeks and I haven’t heard anything back.
I’m extremely disappointed with the lack of follow-up and accountability. This is not how you handle a food safety issue.
Be careful when ordering from this location! Poor customer service and a complete lack of responsibility. I do NOT recommend ordering from KFC Legacy.
D Roy
Very slow service. 20+ minutes waiting time for a advanced ordered pickup order is ridiculous
Service: 1
Natola Ibikunle
Great chicken and fries! They don't have the spicy option though
Atmosphere: 3
Food: 4
Service: 4
Anurag Prabhu
I placed an online order at this KFC location and arrived about 20 minutes later, only to find that they hadn’t even started preparing it. After a long wait, I finally received my food, but when I got home, I realized the onion rings I ordered were missing. Overall, a very disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Cheryl Teruel
Absolutely satisfied with our experience at this KFC! The service was top-notch — friendly, efficient, and welcoming from the moment we walked in. There was no wait time for a table, and our food came out incredibly fast, hot, and fresh. The store itself was spotless, which added to the overall great vibe. It's clear that the team here takes pride in their work. Highly recommend this location if you're craving KFC done right!
Atmosphere: 5
Food: 5
Service: 5
Em
During my visits, the staff have always been very friendly and the food quality has consistently been delish.
If you are not ready to sell, don’t put the poster up and pretend to sell. Every time we try to order an extra crispy, always waiting, waiting and waiting. I don’t understand why put up a sign up and said you are selling extra crispy. Obviously you don’t want to sell that product. This will be the last waiting(over 30 mins now just for 8pcs of chicken) and will never come back. Bye!
Atmosphere: 1
Food: 1
Service: 1
Kate C. (CaffeineQueen)
Maybe they were having an off night, but it was challenging to get my order in. Staff was friendly, but kept mistakenly adding on sides I didn’t want or ask for. I get home with my chicken strips to find they were dried out- obviously had sat for too long. Definitely disappointing.
Atmosphere: 3
Food: 2
Service: 2
Darren Berube
Ordered food in advance when returning to Calgary. Picked up at this location as it was on the way home. Food was ready when I got there. Hot and tasty.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fries
Sandra Moreno
I order an 18 piece bucket and it was missing 4 pieces and most of the pieces were tiny chicken legs even my 5 year old can eat 4 of this no problem. Also, I think is overprice for what you are getting maybe if you were to feed smurffs with it. The white meat chicken breast is divided into 6 pieces so it is a rip off….
Audra Grant
Do not order from this location. Have ordered there twice and each time has been a nightmare taking hours to get our food. Tried calling the store to locate order and after it rang 5 or 6 tunes someone would pick up and hang up. The head office was supposed to reimburse me but I've never heard back. What a joke!
Chia was a great server, clean space and great service
Atmosphere: 5
Food: 5
Service: 5
Grossest KFC I've ever had. Its like they double dipped the chicken the batter was so thick and raw is some parts. It was thr driest KFC Ive ever had. I took pictures but of the chicken but for whatever reason I can't post them. I don't know what happened to KFC but it was disgusting.
Food: 1
Asked for food to please be made fresh and for a large gravy. Gravy is half full food is like warm and fries are stale and has probably been sitting under a heating lamp for 30 minutes I asked again when my food was handed to me if it was made fresh as it took maybe 5 minutes at most to give me my food and he ensured it was made fresh. Food and service are disappointing at best.
Atmosphere: 1
Food: 1
Service: 1
I was really let down by my visit to this KFC location. First off, the service was painfully slow even though the restaurant wasn’t very busy. I waited over 20 minutes just to get my order, and when it finally arrived, the food was barely warm. The chicken was greasy and lacked the bold seasoning that KFC is known for, which made it really bland and unappetizing. The fries were soggy and tasted stale, and the biscuit was dry and crumbly, like it had been sitting out for hours.
To make matters worse, the restaurant itself was not well maintained. The floors were dirty, and there was trash overflowing in the bins. I even noticed a few sticky spots on the tables, which were clearly not cleaned between customers. When I mentioned the slow service and cold food to the staff, they just shrugged it off and didn’t offer any apology or solution. It felt like they simply didn’t care about customer satisfaction.
Considering the prices and the brand’s reputation, I expected a much better experience. Unfortunately, this visit was a total disappointment from start to finish. I doubt I’ll be coming back anytime soon or recommending this place to anyone.
Atmosphere: 1
Food: 1
Service: 1
Food Poisoning at KFC Legacy, I am extremely disappointed
On July 14, I ordered dinner from KFC Legacy through Uber Eats at 9 PM a 4-piece Original Chicken Combo with gravy. The next morning (July 15), I woke up feeling extremely sick. I experienced vomiting, diarrhea, nausea, stomach cramps, headache, dehydration and shortness of breath. At first, I thought it might just pass, but after eating the leftovers the next morning, my symptoms got significantly worse.
I ended up going to the doctor and was diagnosed with gastroenteritis. This was the only meal I had during that time, and I strongly believe it caused my illness. I had to take two days off work due to how unwell I was.
I reported the incident to both Uber and KFC. The Legacy location called me and mentioned they would follow up, possibly with their food safety team, by Monday, July 21. I gave them a week to take it seriously but it’s now been two weeks and I haven’t heard anything back.
I’m extremely disappointed with the lack of follow-up and accountability. This is not how you handle a food safety issue.
Be careful when ordering from this location! Poor customer service and a complete lack of responsibility. I do NOT recommend ordering from KFC Legacy.
Very slow service. 20+ minutes waiting time for a advanced ordered pickup order is ridiculous
Service: 1
Great chicken and fries! They don't have the spicy option though
Atmosphere: 3
Food: 4
Service: 4
I placed an online order at this KFC location and arrived about 20 minutes later, only to find that they hadn’t even started preparing it. After a long wait, I finally received my food, but when I got home, I realized the onion rings I ordered were missing. Overall, a very disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Absolutely satisfied with our experience at this KFC! The service was top-notch — friendly, efficient, and welcoming from the moment we walked in. There was no wait time for a table, and our food came out incredibly fast, hot, and fresh. The store itself was spotless, which added to the overall great vibe. It's clear that the team here takes pride in their work. Highly recommend this location if you're craving KFC done right!
Atmosphere: 5
Food: 5
Service: 5
During my visits, the staff have always been very friendly and the food quality has consistently been delish.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
If you are not ready to sell, don’t put the poster up and pretend to sell. Every time we try to order an extra crispy, always waiting, waiting and waiting. I don’t understand why put up a sign up and said you are selling extra crispy. Obviously you don’t want to sell that product. This will be the last waiting(over 30 mins now just for 8pcs of chicken) and will never come back. Bye!
Atmosphere: 1
Food: 1
Service: 1
Maybe they were having an off night, but it was challenging to get my order in. Staff was friendly, but kept mistakenly adding on sides I didn’t want or ask for. I get home with my chicken strips to find they were dried out- obviously had sat for too long. Definitely disappointing.
Atmosphere: 3
Food: 2
Service: 2
Ordered food in advance when returning to Calgary. Picked up at this location as it was on the way home. Food was ready when I got there. Hot and tasty.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fries
I order an 18 piece bucket and it was missing 4 pieces and most of the pieces were tiny chicken legs even my 5 year old can eat 4 of this no problem. Also, I think is overprice for what you are getting maybe if you were to feed smurffs with it. The white meat chicken breast is divided into 6 pieces so it is a rip off….
Do not order from this location. Have ordered there twice and each time has been a nightmare taking hours to get our food. Tried calling the store to locate order and after it rang 5 or 6 tunes someone would pick up and hang up. The head office was supposed to reimburse me but I've never heard back. What a joke!
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