I hate leaving 1 star reviews but this one I’m actually happy about leaving a 1 star. If this restaurant could get a 0 star, it would get a 0 star. I wish I would have read the reviews first. First of all, when I walked in, I was greeted with absolute disgust. Extremely impolite and very unfriendly. Second, I ordered the soup, it was so salty that I couldn’t even eat it. I had to take it back. I tried to muscle through it but there was no way possible. She took it back and brought out something that was ever saltier. I couldn’t even do it. When she asked me if I was finished, I said yes and that I can’t even eat it it’s so salty. Looks at me like I’m stupid or something. Didn’t offer to help in any way that I just wasted $18 on a soup I couldn’t even eat with attitude. I recommend to stay far away from this place! They will not be in business very long
Abdullah Arif
Hung up the call without answering my question
Service: 1
Twyla Walker
Fast friendly service. They were able to make my bubble tea dairy free. Thanks!
Monika Keo
Plastic in my daughter’s avocado smoothie did it for us after several issues with the order . Tried to communicate with the owners kindly about the issues but they just stood and looked at me.
Drove from Airdrie for take out order only for the order to be fixed 4 times with 6 ISSUES!
Things wrong: 1) Lady (owner) noticed my beef banh mi was NOT spicy. So she re-made it for me (I wouldn’t have known until she pointed out
2). There were special instructions for the second Banh Mi. I asked if she did that but she said she didn’t do it. Again she had to remake it.
3) I left the store, then realized there were no Avocado smoothie. Came back then waited some more for it to be made
4) Went back, and saw that we were missing an order of spring rolls as we ordered two batches. Thinking we get 4 per order for price of $9. But we also noticed we were given salad rolls even tho we never ordered it.
Went into store to complain. The lady owner said that the FOUR spring rolls were TWO ORDERS. Which leads me into the 5th issue.
5). She gave us the salad rolls as a mistake in place of the Avocado Smoothie.
6). The final straw for us!! AVOCADO SMOOTHIE had PLASTIC IN IT! See photos
That’s when I walked in and asked for a FULL REFUND! I was kind enough to express them earlier with all the issues, but all they said was sorry. Customer service was terrible. No discount or no refund. Until I came back after the smoothie issue.
She said she would give me a refund and just stared at me. I said “ how are you going to do it? Thru the online app?” She said “yes”
Then she still stood there. And didn’t do anything about it. Till this day (next day) I don’t know if I’ll be getting a refund. I will have to follow up.
Look I understand mistakes happen. And I am understanding but the overall experience in how things were handled makes me not want to come back.
I said to them. “Look your food is great and I want to come back, but your customer service is terrible” as they both just stared at me with no response.
The price is overpriced for the amount you get as well.
I won’t be making a trip to come out from airdrie any more. Not worth it. Will be waiting for my full refund.
Atmosphere: 1
Food: 3
Service: 1
Serafina Montefresco-White (Olivia Prior)
Everything we ordered was wrong and the wait was long. Which is really disappointing because the last time I was here a few years back everything was great! We ordered a vermicelli with beef, spring rolls and shrimp. And got beef, spring rolls and something with a bone. I’m unsure if it was pork, beef or chicken, they also didn’t add the peanut sauce with the order of vermicelli . We also ordered two orders of salad rolls which were crammed into one box with only one peanut sauce when there should have been two since there were two orders. The watermelon bubble tea I got was good though. Good food, but it would be better if you got what you ordered. Also they have a big Canadian flag in the window that says “Proud to be Canadian” which is really nice!
Atmosphere: 5
Food: 3
Service: 1
Arienne Corben
This was the first time I tried Lotus. I ordered a Lemongrass pork sub. I actually couldn't eat it. It wasn't fresh at all. The bread was very stale as was everything else.
Atmosphere: 4
Food: 2
Service: 4
Khalid Schofield
Stale hard bread for the Bahn MI. Spring rolls tasted like refried from last week. Crazy slow service only 3 people eating and it still took 40 minutes to get my coffee. It's expensive too spent $75 for two people and the food was trash. Only good point is there is lots of parking. There mango drink was great. Everything else terrible.
Atmosphere: 2
Food: 1
Service: 2
Shannon jerruss
Rude customer service. The lady in glasses probably the owner should learn some manners. Food was meh. Never coming back
Atmosphere: 1
Food: 1
Service: 1
Julllie Caron
I eat Vietnamese regularly. The gal serving me was so friendly, the beef in my sate sub was way too chewy/ fatty (use better quality cuts for this!).... although the flavor was good and the service was fairly quick.
Atmosphere: 4
Food: 3
Service: 4
Tatiana Fame
One of the best pho places I have ever had, I recommend the sate broth , the deep fried shrimp rolls. This place is definitely rated poorly but trust me it’s delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup, Pho, Viet Subs, Salad Rolls, Deli Special Beef Noodle Soup, Sauce, Beef Sub, Rolls
Foods good salad rolls are amazing The owner who drives a Toyota tundra is always parking in handicapped parking so on that alone I’m not eating here any more
Atmosphere: 1
Food: 2
Service: 4
Recommended dishes: Rolls
F
We decided to byop for dinner (Nov 24, 2024) and when we went to boil the noodles, there were insects floating in it. I called them rightaway to tell them that there's insects in the noodles and they advised they don't know what I did with the food from pick up to when I boiled the noodle. They did give me a refund but the fact that there's insects floating in the food is concerning- we threw everything out because we don't know how clean the kitchen is. I've attached some photos of the noodles.
Food: 1
Conrad Reichel
Thank you.
Atmosphere: 5
Food: 5
Service: 5
mario llewellyn
Love our meal!
Atmosphere: 5
Food: 5
Service: 5
Gavi
So delicious! This is one of the best for Vietnamese street food... Beautiful crunchy spring rolls and the salad rolls were so fresh and delicious! Lovely staff, so friendly 😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Special Vermicelli, Salad Rolls, Rolls
I hate leaving 1 star reviews but this one I’m actually happy about leaving a 1 star. If this restaurant could get a 0 star, it would get a 0 star. I wish I would have read the reviews first. First of all, when I walked in, I was greeted with absolute disgust. Extremely impolite and very unfriendly. Second, I ordered the soup, it was so salty that I couldn’t even eat it. I had to take it back. I tried to muscle through it but there was no way possible. She took it back and brought out something that was ever saltier. I couldn’t even do it. When she asked me if I was finished, I said yes and that I can’t even eat it it’s so salty. Looks at me like I’m stupid or something. Didn’t offer to help in any way that I just wasted $18 on a soup I couldn’t even eat with attitude. I recommend to stay far away from this place! They will not be in business very long
Hung up the call without answering my question
Service: 1
Fast friendly service. They were able to make my bubble tea dairy free. Thanks!
Plastic in my daughter’s avocado smoothie did it for us after several issues with the order . Tried to communicate with the owners kindly about the issues but they just stood and looked at me.
Drove from Airdrie for take out order only for the order to be fixed 4 times with 6 ISSUES!
Things wrong:
1) Lady (owner) noticed my beef banh mi was NOT spicy. So she re-made it for me (I wouldn’t have known until she pointed out
2). There were special instructions for the second Banh Mi. I asked if she did that but she said she didn’t do it. Again she had to remake it.
3) I left the store, then realized there were no Avocado smoothie. Came back then waited some more for it to be made
4) Went back, and saw that we were missing an order of spring rolls as we ordered two batches. Thinking we get 4 per order for price of $9. But we also noticed we were given salad rolls even tho we never ordered it.
Went into store to complain. The lady owner said that the FOUR spring rolls were TWO ORDERS. Which leads me into the 5th issue.
5). She gave us the salad rolls as a mistake in place of the Avocado Smoothie.
6). The final straw for us!! AVOCADO SMOOTHIE had PLASTIC IN IT! See photos
That’s when I walked in and asked for a FULL REFUND! I was kind enough to express them earlier with all the issues, but all they said was sorry. Customer service was terrible. No discount or no refund. Until I came back after the smoothie issue.
She said she would give me a refund and just stared at me. I said “ how are you going to do it? Thru the online app?” She said “yes”
Then she still stood there. And didn’t do anything about it. Till this day (next day) I don’t know if I’ll be getting a refund. I will have to follow up.
Look I understand mistakes happen. And I am understanding but the overall experience in how things were handled makes me not want to come back.
I said to them. “Look your food is great and I want to come back, but your customer service is terrible” as they both just stared at me with no response.
The price is overpriced for the amount you get as well.
I won’t be making a trip to come out from airdrie any more. Not worth it. Will be waiting for my full refund.
Atmosphere: 1
Food: 3
Service: 1
Everything we ordered was wrong and the wait was long. Which is really disappointing because the last time I was here a few years back everything was great! We ordered a vermicelli with beef, spring rolls and shrimp. And got beef, spring rolls and something with a bone. I’m unsure if it was pork, beef or chicken, they also didn’t add the peanut sauce with the order of vermicelli . We also ordered two orders of salad rolls which were crammed into one box with only one peanut sauce when there should have been two since there were two orders. The watermelon bubble tea I got was good though. Good food, but it would be better if you got what you ordered. Also they have a big Canadian flag in the window that says “Proud to be Canadian” which is really nice!
Atmosphere: 5
Food: 3
Service: 1
This was the first time I tried Lotus. I ordered a Lemongrass pork sub. I actually couldn't eat it.
It wasn't fresh at all. The bread was very stale as was everything else.
Atmosphere: 4
Food: 2
Service: 4
Stale hard bread for the Bahn MI. Spring rolls tasted like refried from last week. Crazy slow service only 3 people eating and it still took 40 minutes to get my coffee. It's expensive too spent $75 for two people and the food was trash. Only good point is there is lots of parking. There mango drink was great. Everything else terrible.
Atmosphere: 2
Food: 1
Service: 2
Rude customer service. The lady in glasses probably the owner should learn some manners. Food was meh. Never coming back
Atmosphere: 1
Food: 1
Service: 1
I eat Vietnamese regularly.
The gal serving me was so friendly, the beef in my sate sub was way too chewy/ fatty (use better quality cuts for this!).... although the flavor was good and the service was fairly quick.
Atmosphere: 4
Food: 3
Service: 4
One of the best pho places I have ever had, I recommend the sate broth , the deep fried shrimp rolls. This place is definitely rated poorly but trust me it’s delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup, Pho, Viet Subs, Salad Rolls, Deli Special Beef Noodle Soup, Sauce, Beef Sub, Rolls
Restaurantji Recommends
Foods good salad rolls are amazing
The owner who drives a Toyota tundra is always parking in handicapped parking so on that alone I’m not eating here any more
Atmosphere: 1
Food: 2
Service: 4
Recommended dishes: Rolls
We decided to byop for dinner (Nov 24, 2024) and when we went to boil the noodles, there were insects floating in it. I called them rightaway to tell them that there's insects in the noodles and they advised they don't know what I did with the food from pick up to when I boiled the noodle. They did give me a refund but the fact that there's insects floating in the food is concerning- we threw everything out because we don't know how clean the kitchen is. I've attached some photos of the noodles.
Food: 1
Thank you.
Atmosphere: 5
Food: 5
Service: 5
Love our meal!
Atmosphere: 5
Food: 5
Service: 5
So delicious!
This is one of the best for Vietnamese street food... Beautiful crunchy spring rolls and the salad rolls were so fresh and delicious!
Lovely staff, so friendly 😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Special Vermicelli, Salad Rolls, Rolls
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