Marble Slab Creamery

Recently tried to order here from a food delivery service. They accepted my order, but 20 minutes later I received a call from my driver saying that they didn't have what I ordered and had lost my order so they were unable to cancel the order. I was told to cancel it from my end, since I was the only one who could and then was charged $35 for a cancellation fee....

This place has a new owner and a new management. It was amazing experience. My favourite icecream the Zensation was awesome very mild and light yet very yummy. Highly recommend this place for your icecream fix. My daughter liked the blue cotton candy though I like it's taste but she looks like an adorable vampire who’ve been snacking on Smurfs. Sugar-crazed vampires—with blue mouths instead of blood. I laughed crazy and she could not stop scaring me. Fun place.

Bad Ice cream, please don’t waste your money at this place. I wish I can give zero to this marble slab ice cream

I recently went and had horrible customer service, this latina teenager had declined my request for toppings then said nevermind, i had asked her what she had said and she said im just joking, it had made me very uncomfortable and she had ask for my number, very upsetting performance for this marble slab, get your customers service together.

This is my favorite ice cream shop! If it isn't marble slab ice cream, no ice cream for me!

Over the weekend I had the absolute worst customer experience ive ever had in my entire life. This made me walk out of a food establishment for the FIRST TIME EVER IN 20 years. The worker with the piercings everywhere and airpods in was SO rude just blatantly stares at me and doesnt respond after I say hi. No greeting or anything. No “can I help you?”. Just a disgusted look with no care at all. What topped it off is as I was leaving she proceeds to LAUGH? What a joke. Its hilarious too because I actually have loved coming to this marble slab for YEARS and now I never want to go back into this location ever. I decided to post this review now and not a day ago because I looked at the lower reviews and some of them seemed to be about the same person im talking about so clearly its not just a me problem.

Atmosphere: 1

Service: 1

Incorrect hours, please update on Google if your closing at 9pm instead of 10pm, had to drive to another location in Coventry instead.

Atmosphere: 1

Food: 5

Service: 1

Service is pretty bad

Food: 5

Service: 1

2pm Saturday 7th September 2024, very disappointing behaviour from the serving person. I simply asked about a few ingredients, to which the person sounded very unclear. I asked for the ingredient info, although she passed me that brochure but unnecessarily started saying "i am not lying". "i can not give out ingredient info and customer can only ask her" . I believe if she is not fully aware herself about the ingredients then looking at the info myself is not something weird. The attitude was very bizarre and inexperienced. Regardless, i apologized and clarified that i never meant to offend her by asking ingredients to which again she insisted that i can only ask her (though she had no clue about it). I was able to go next door to Mary Brown's, got great welcome, service, and an amazing chocolate fudge.

Service: 1

Awesome ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Large Cake

Thank you to Kyle for making my day amazing person this store is amazing only because of Kyle thank you brother once again’!

Atmosphere: 5

Food: 5

Service: 5

Good ice cream and efficient service.

Atmosphere: 4

Food: 4

Service: 4

Absolutely thrilled with my experience at this delightful ice cream place! What truly stood out was the exceptional service provided by a wonderful girl with glasses. Her kindness and helpfulness added an extra layer of joy to our visit. From patiently helping us navigate the menu to offering insightful recommendations, her attention to detail and warm demeanor were truly commendable.The ambiance of the place was inviting, and the delightful flavors of the ice cream only heightened the overall experience. It's rare to find such genuine and customer-focused service, and this girl's dedication truly made our visit memorable. The establishment is lucky to have such a stellar team member.I can't help but give this place a well-deserved five stars. If you're looking for not just great ice cream but an outstanding customer experience, this is the spot to visit. Kudos to the entire team, and a special shout-out to the girl with glasses and short hair for making our day with her kindness and helpfulness. We'll definitely be back for more!

Absolutely thrilled with my experience at this delightful ice cream place! What truly stood out was the exceptional service provided by a wonderful girl with glasses. Her kindness and helpfulness added an extra layer of joy to our visit. From patiently helping us navigate the menu to offering insightful recommendations, her attention to detail and warm demeanor were truly commendable.The ambiance of the place was inviting, and the delightful flavors of the ice cream only heightened the overall experience. It's rare to find such genuine and customer-focused service, and this girl's dedication truly made our visit memorable. The establishment is lucky to have such a stellar team member.I can't help but give this place a well-deserved five stars. If you're looking for not just great ice cream but an outstanding customer experience, this is the spot to visit. Kudos to the entire team, and a special shout-out to the girl with glasses and short hair for making our day with her kindness and helpfulness. We'll definitely be back for more!

Came for ice cream with our family and friends. We came at 4:10 on a weekday, ordered and sat down at 4:27 after getting our treat. The girl working there had AirPods in her ears and kept asking us to repeat the order several times (two kids cones with birthday cake and sprinkles as add on). Very unprofessional to keep asking us about a straightforward order. The first cone broke in my had as she handed it to me without a napkin, poor quality in making the cone I guess. After we ordered and sat down she stared at us with the words “we are closed”. Super awkward to all of us and the other dad with his daughter also already seated to eat and had to leave part way as well. There was no sign that they were closing early and when we left the hours were till 5pm Eve though online it’s 9pm, so why do we need to leave at 4:30? To give it a second chance my daughter and I came again to grab a scoop, and they were closed. This time there was a handwritten note on the door about them being shut down for the weekend. Yeah, I will take my ice cream cravings elsewhere. I used to manage a Marble Slab and holy the quality and service were absolutely non existent.

Atmosphere: 1

Food: 1

Service: 1