I am extremely frustrated with the service at this McDonald’s location. Every single time I place a mobile order at approximately 3:00 a.m., the order goes through successfully. Yet when I arrive at the drive-thru, the staff tell me they are closed and ask me to cancel the order myself. This behavior is irresponsible and unacceptable. It feels like the staff are simply lazy and unwilling to do business, while customers are left wasting time and effort. If the store is closed, mobile orders should not be accepted. This situation needs immediate attention.
Atmosphere: 1
Service: 1
Auto Credit Canada
Better since they did an overhaul of the interior. However, we did just go here today and tried their new burger. Barely any sauce and fries had hardly any salt. So food can be a hit or a miss depending on the day.
Atmosphere: 4
Food: 3
Service: 5
Victor Ogugua
Very , very good and it is twenty four hours
Atmosphere: 3
Food: 5
Service: 4
Justin Cockman
Pretty terrible customer service, rarely a person on till Waited 5min then had to flag a cashier. Likely alot longer if I didn't. Then was rude when I mentioned it.
Atmosphere: 3
Food: 3
Service: 1
Madison Iampen
I hadn't eaten anything all day so I ordered a double big mac for delivery big mistake I should hav just made something myself because I got really bad food poisoning. Never had a issue with this McDonald's but obviously there's some underlying issues. Do better McDonald's seriously
Food: 1
Jamayne Johnson
I ordered. And when my number was called I said “may I have some ketchup please?” And the chubby Asian lady that dropped my order off (while still walking away) glanced back and just pointed. I said “excuse me? Some ketchup please.” And she just pointed and then I realized she was pointing to the ketchup reservoir behind the counter in their workspace. You want me to come back and make my fries too? I said “miss im not going to go into your workspace, just hand me the ketchup please.” And she gave a dirty look like I asked something above and beyond the scope of her job. Wild behaviour.
Service: 1
Jen Lowe
I was honestly surprised and disappointed to read so many negative reviews about this McDonald’s. I have been going to this Macleod Trail location for many years, and my experiences have consistently been positive. Like many inner-city locations, this restaurant is impacted by broader social issues in the surrounding area, including people experiencing homelessness and addiction. That is not something the staff can control, and it should not be held against them. The employees here work hard, remain polite, and do their best in situations that are often challenging. They deserve compassion and respect, not blame. The restaurant itself is well run given the circumstances, and I will continue to support this location. A little empathy goes a long way — especially for frontline staff who show up every day and do their jobs professionally.
Atmosphere: 5
Food: 5
Service: 5
Timothy Martin
Food is good and service is better at this location. Other locations I haven’t found the same thing
Atmosphere: 4
Food: 5
Service: 5
Rachel Cramen
I stop at this McDonald’s drive thru every morning on my way to work, and the staff honestly make my day start off better. Everyone is consistently friendly, welcoming, and efficient, even during busy mornings.
Especially Sharifa she is the absolute sweetest and always so kind. Her positive attitude makes such a difference first thing in the morning. Thanks to the whole team for making this a great start to my day!
Atmosphere: 5
Food: 5
Service: 5
Luvie Toling
Fast service and friendly staff (to mention Irish), i had. A problem with my app and she helped me figure it out and teached me the easy way.. she so helpful and friendly. The smile on crew members as well makes me go back to this store! Thank you!
Madison and Eli are very polite, ive been coming to this location since Feb 18,2025, and when I get to the till, they know my order. The whole crew at this McDonald's is top shelf. The one guy that does the clean up inside and outside is great. This location is the cleanest inside and out.
Atmosphere: 5
Service: 5
Faruque Ahmad
Good place to go for coffee and snacks. Drive thru and parking lot
John Siebel
Just a reminder that the food served is nothing like the pictures on the menu. I ordered a mighty mcgriddle. the manager had to pull the sandwich apart to check, if there was even bacon on it. she looked embarrassed. there taking what should be two strips of bacon, braking one piece in half. everyones out to scam you these days.
Kirk Anthony Kirby
Food will is not great, all deep fried. Not healthy, not very tasty but if there's nothing else around , or you are in a rush the food will do
Atmosphere: 2
Food: 2
Service: 4
Long
Last time I bought ice cream here, I don't know why their prices were higher than other McDonald's.
I am extremely frustrated with the service at this McDonald’s location.
Every single time I place a mobile order at approximately 3:00 a.m., the order goes through successfully. Yet when I arrive at the drive-thru, the staff tell me they are closed and ask me to cancel the order myself.
This behavior is irresponsible and unacceptable. It feels like the staff are simply lazy and unwilling to do business, while customers are left wasting time and effort.
If the store is closed, mobile orders should not be accepted. This situation needs immediate attention.
Atmosphere: 1
Service: 1
Better since they did an overhaul of the interior. However, we did just go here today and tried their new burger. Barely any sauce and fries had hardly any salt. So food can be a hit or a miss depending on the day.
Atmosphere: 4
Food: 3
Service: 5
Very , very good and it is twenty four hours
Atmosphere: 3
Food: 5
Service: 4
Pretty terrible customer service, rarely a person on till
Waited 5min then had to flag a cashier.
Likely alot longer if I didn't.
Then was rude when I mentioned it.
Atmosphere: 3
Food: 3
Service: 1
I hadn't eaten anything all day so I ordered a double big mac for delivery big mistake I should hav just made something myself because I got really bad food poisoning. Never had a issue with this McDonald's but obviously there's some underlying issues. Do better McDonald's seriously
Food: 1
I ordered. And when my number was called I said “may I have some ketchup please?” And the chubby Asian lady that dropped my order off (while still walking away) glanced back and just pointed. I said “excuse me? Some ketchup please.” And she just pointed and then I realized she was pointing to the ketchup reservoir behind the counter in their workspace. You want me to come back and make my fries too? I said “miss im not going to go into your workspace, just hand me the ketchup please.” And she gave a dirty look like I asked something above and beyond the scope of her job. Wild behaviour.
Service: 1
I was honestly surprised and disappointed to read so many negative reviews about this McDonald’s. I have been going to this Macleod Trail location for many years, and my experiences have consistently been positive.
Like many inner-city locations, this restaurant is impacted by broader social issues in the surrounding area, including people experiencing homelessness and addiction. That is not something the staff can control, and it should not be held against them.
The employees here work hard, remain polite, and do their best in situations that are often challenging. They deserve compassion and respect, not blame. The restaurant itself is well run given the circumstances, and I will continue to support this location.
A little empathy goes a long way — especially for frontline staff who show up every day and do their jobs professionally.
Atmosphere: 5
Food: 5
Service: 5
Food is good and service is better at this location. Other locations I haven’t found the same thing
Atmosphere: 4
Food: 5
Service: 5
I stop at this McDonald’s drive thru every morning on my way to work, and the staff honestly make my day start off better. Everyone is consistently friendly, welcoming, and efficient, even during busy mornings.
Especially Sharifa she is the absolute sweetest and always so kind. Her positive attitude makes such a difference first thing in the morning. Thanks to the whole team for making this a great start to my day!
Atmosphere: 5
Food: 5
Service: 5
Fast service and friendly staff (to mention Irish), i had. A problem with my app and she helped me figure it out and teached me the easy way.. she so helpful and friendly. The smile on crew members as well makes me go back to this store! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Madison and Eli are very polite, ive been coming to this location since Feb 18,2025, and when I get to the till, they know my order. The whole crew at this McDonald's is top shelf. The one guy that does the clean up inside and outside is great. This location is the cleanest inside and out.
Atmosphere: 5
Service: 5
Good place to go for coffee and snacks. Drive thru and parking lot
Just a reminder that the food served is nothing like the pictures on the menu. I ordered a mighty mcgriddle. the manager had to pull the sandwich apart to check, if there was even bacon on it. she looked embarrassed. there taking what should be two strips of bacon, braking one piece in half. everyones out to scam you these days.
Food will is not great, all deep fried. Not healthy, not very tasty but if there's nothing else around , or you are in a rush the food will do
Atmosphere: 2
Food: 2
Service: 4
Last time I bought ice cream here, I don't know why their prices were higher than other McDonald's.
Atmosphere: 3
Food: 3
Service: 3
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