Moo's Country Ice Cream Ltd

Perfect icecream spot in the middle of the park!

Good flavour of mango

This section of the Bow River Pathway is one of my favourite places to walk and I've often passed by this ice cream shop and been curious about trying it out. I finally did today and it was initially a positive experience ordering.

I clarified that the chocolate swirl would be a combination chocolate and vanilla soft serve ice cream and was excited to try it as a dipped waffle cone. My friend ordered a butter pecan dipped cone if I remember correctly.

Unfortunately the staff member making the ice cream somehow got both my order and my friend's order wrong. When we expressed that the order she called out (chocolate dipped cone and black cherry dipped cone) were not what we ordered, she was adamant that she was correct.

She ended up giving the one she thought was chocolate to me which turned out to be black cherry (neither of what I ordered) and she ended up re-making my friend's order but my friend wasn't sure whether she ended up getting the right order or not.

The ice cream itself is good, but it was a disappointing experience with one of the staff members today that also turned out to be unexpectedly confusing and uncomfortable.

Went to go get ice cream and they were closed, despite their hours stating they are open until 10 PM

Edit: i’ve changed my review to reflect the swift, kind and professional manner Moo’s dealt with my review. Delicious ice cream!

Best ice cream ever. You must try it.

Must try Mocha Cappuccino Cup!!🍦 🍨

Great customer service, made the children’s night!!

Very good and delicious ice cream!!

Walked around with my buddies, stumbled on this awesome ice cream place, and it was perfect! The ice cream was amazing; you totally gotta check it out if you're nearby.

Best service ever 🤩🫶 I love the ice cream 🫶🤩

Sweet people but awful ice cream. I ordered a coffee soft serve and it tasted so sour. At one point I began to think that their speciality was sour ice cream. Towards the end in my cone the ice cream had yellow stains! Expensive, calorie rich and distasteful.

Update: Thank you for the callback and explanation. I understand that it was a flavour from the previous ice cream. I should have raised my concern at that time and they would have been able to rectify. I've updated my review stars as I appreciate the owners care and concern towards a good experience.

It's easy to spot and good ice cream, but the price is expensive for an ice cream that can be cheaper and better tasting at DQ or McDonald's.

Note: they only accept cash or debit

Look and the taste reminds me of old school cone ice cream. Loved the mocha cappuccino recommendation, the lady at the front with a beautiful, welcoming smile. Overall great experience, will definitely visit again!

A wonderful spot, near paths and green space. Ordered a sundae and listened to a busker. Loved the rainbow flags.