Papa Johns Pizza

Review for store at 1699 University Ave, in Waterloo, IA. I ordered a pizza bowl, and cheese sticks to be delivered around 9:45 pm. At around 11:00 pm and pizza had not arrived. I used the tracking to track the pizza and the app said pizza was delivered. I checked my front steps, no pizza. I checked my side steps and my order had been left on the steps. When I called to complain, I was told that the driver knocked a few times. Asked why he did not ring the doorbell, I was told, not all doorbells work. This was also a prepaid order, so I suggest not prepaying for your order, because then maybe they will ring the doorbell so they can get paid.

GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!

Pizza dough wasn’t cooked on bottom of the pizza’s we ordered. So doughy, we didn’t feel it was safe to eat. Atascocita Tx location

Lexington Ky Winchester rd location Horrible customer service. There are no delivery drivers, they use door dash. If I wanted to use door dash I would’ve used door dash. They gave me an incorrect phone number for the door dash driver and said they’re not allowed to contact door dash. The employee was rude, useless, and hung up on me. I never received my order. The store would not answer the phone for door dash customer service. Door dash won’t offer a refund or reorder you battle back and for with who is responsible. Order here at your own risk, prepare for a nightmare!!

Loving the super hawaiian stuffed crust!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Pizza, Dipping Sauce on the Side

I very rarely give low-star reviews to food places, but unfortunately, I really didn’t enjoy my pizza at this location. Compared to other Papa John’s branches, this one is quite stingy with its ingredients. There’s nearly two inches of crust with no sauce or toppings. The pepperoni seemed strictly rationed, as it was uniformly spaced across the pizza. Additionally, the crust was overcooked. I’m not certain, but I suspect the actual owner runs this location, which might explain the frugality. On the positive side, he is warm and has a pleasing personality. I love Papa John’s, but next time I’m going to be ordering from a different branch.

Atmosphere: 4

Food: 2

Service: 4

SKIMMED MY CREDIT CARD BEWARE OF SCAMMERS FRAUD!!!!!
I called and ordered food on the 20th of September 2024 and it was pay on delivery, so the driver came with a mobile POS which i used to pay and after that, i started getting notifications to confirm payments for weird transactions on my card -one as large as CAD1250!!! I called my bank and they confirmed that the attempts to charge my account started right after i bought something at this store. This is ridiculous and you guys would be reported to the authorities for fraudulent activities.

As for the food? The chicken wings and pizza i bought tasted SPOILT i literally had to throw it away.

UPDATE on 18th Oct 2024; I called the number mentioned below, and spoke to the manager who promised to investigate this and was kind enough to offer a store credit due to the bad food I had received. But with respect to my credit card, Like I said above, my bank confirmed that the fraudulent transactions started after this particular purchase and I will like this to be traced and resolved.

Atmosphere: 1

Food: 1

Service: 1

Amazing staff here at papa johns cornerstone. The friendliest ever. The quality is consistent and amazing. And the manager here is very friendly and always giving out free drinks. 10/10 recommended

Atmosphere: 5

Food: 5

Service: 5

I order the butter chicken pizza just few minutes back, oh my god the taste was awful. My little daughter said our house made pizza was better. So just imagine how’s the taste.

Food: 1

I had a fantastic experience with your pizza and customer service! The pizza was delicious—perfectly cooked with fresh ingredients and an amazing balance of flavors. The staff was friendly and attentive, making sure my order was correct and checking in to see if I needed anything else. I can't wait to come back for another meal!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hawaiian Pizza, Garden Fresh Pizza, Cheese Pizza, Unsauced Roasted Wings, Pepperoni Sausage & Six Cheese Pizza, Spinach Alfredo Pizza, Chicken Alfredo Papa Bowl

It is nothing special but a super plain pizza.

Vegetarian options: Vegetarian pizza is pretty blank.

Atmosphere: 2

Food: 2

Service: 4

Hi everyone, today I ordered butter chicken thin crust pizza form papa Johns. It was very very amazing. Delivery was on time. Kudos to the person who made the pizza !!

Atmosphere: 5

Food: 5

Service: 5

Today around 10.30 pm, I visit here. Very Bad behaviour, no sense of communication, even not listen properly. Please hire someone, who respect their customers, more patience and talk in a positive manner.

Atmosphere: 1

Service: 1

I ordered Regular Crust pizza and they gave me extra thin crust pizza also quality was not good. Extremely disappointed. Not recommended at all. Westwinds location is much better than this.

Atmosphere: 5

Food: 1

Service: 5

“Manav” was awesome!! He suggested the best possible deal … He mentioned 10 mins and my order was ready in time !!

Atmosphere: 5

Food: 5

Service: 5