We were really let down- 3 1/2 hour ordeal trying to get some semblance of service. Service was chaotic, erroneous, or nonexistent, would disappear for punctuated periods of time. Food for a table of six was 75% wrong and took almost 2 hours to arrive. Management was no help. Who sends Irish coffees to the table without any actual coffee or whipped cream- spend your $$ elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Megan Wilson
Experience was abysmal- went on their wing night for the regular menu/ it was chaos from start to finish. Waited 45 minutes to place drinks and food order, had to find the server to inquire as to whereabouts of the appetizers after another 40 minutes- they were one soup and one salad. Food for the six of us came out 75% incorrect even though our server verified the order with us twice. Final straw was when two Irish coffees came to the table with just whiskey and a sugared rim- no coffee, no whipped cream and the server was prepared to leave them until I intervened. It was a 3 1/2 hour ordeal punctuated by long gaps in service, most of the plates hadn’t been cleared when we left. Front of house made promises to “make things right” and didn’t do so- spend your $$ elsewhere
Kris C A
Went here for wing night with the family for my mom's birthday. We had a great time! Food was delicious! We got varied flavors of wings, fries, and some oysters. They don't have too many wing flavors and I've had better wings elsewhere but for the price, it’s a pretty good deal. Best flavors are buttermilk ranch, char siu, and salt & pepper. Oysters and fries were good as well.
Service was excellent! It was really busy but our server took care of us well and the staff were friendly and helpful. The environment was clean, well-maintained, and well-lit. Would recommend wing night here 10/10!
Atmosphere: 5
Food: 5
Service: 5
Samuel H Hounds
Unbelievably bad, start to finish. Ordered Prime rib over the phone for pick up, and the girl confirmed our order a couple times, 1 order 9 oz prime rib and 1 order 12 oz prime rib, expecting to get something similar to what they advertise on the internet. WE GOT LESS THAN 5 OZ ON EACH ORDER! Then the Manager, Sonny, insulted our intelligence claiming shrinkage from cooking. They were medium rare so barely cooked. Never mind the meat was mostly fat and looked like it was scraped off other plates as left overs. Disgusting! Good thing we had a scale to see how bad they cheated us. Take away the fat, and we would get more beef on a sub sandwich at 1/4 the price.
Atmosphere: 1
Food: 1
Service: 1
Megan Kompf
Experience was abysmal- went on their wing night for the regular menu/ it was chaos from start to finish. Waited 45 minutes to place drinks and food order, had to find the server to inquire as to whereabouts of the appetizers after another 40 minutes- they were one soup and one salad. Food for the six of us came out 75% incorrect even though our server verified the order with us twice. Final straw was when two Irish coffees came to the table with just whiskey and a sugared rim- no coffee, no whipped cream and the server was prepared to leave them until I intervened. It was a 3 1/2 hour ordeal punctuated by long gaps in service, most of the plates hadn’t been cleared when we left. Front of house made promises to “make things right” and didn’t do so- spend your $$ elsewhere
Atmosphere: 1
Food: 1
Service: 1
Ross Debnam
Well tonight we went for much anticipated wings at Smugglers. The wings were sub par, several really small ones in our orders. I think because of the size they were over done. Then they charged us $5.00 for a soft drink. Then we discovered that refills were not included on wing night. So it cost me $10.00 for 2 cokes and I forgot to tell the server light ice so it cost me $5.00 for 3 ounces of coke. My friend asked if there was a house wine for happy hour. Found out when we got our bill that happy hour does not coincide with wing night so my friend paid $14.00 for 6 ounces of lousy wine. Our server was not great. One friend asked for some extra napkins as we had ordered some sticky wings. She brought the four of us 2 napkins. Epic fail, we won’t be coming back. Ross,Sylvia,Andre, and Sue
Atmosphere: 5
Food: 2
Service: 1
Sarah W
Great service and food, the kids menu has amazing burgers
Atmosphere: 4
Food: 5
Service: 5
Micky
First time in years - was ok - but service was not great: Definitely not the old smugglers - disappointing is best description. No salad bar or that amazing soap!!
Will cook my own prime rib from now on !!
Atmosphere: 2
Food: 3
Service: 3
Sandi Nguyen
Very bad experience here , I go on Tuesday after way 1 hours they told me no more wing ,(is special day ) so very bad service too , they let you go to the table for 20 min and no body come to service you , never ever come here , not recommended .
Joshua
The service was good, the atmosphere was nice but a bit cold, unfortunately, the wings tasted freezer burnt. My wife had 4, and I had 10, and that was all we could handle. As far as wings go.... I would not recommend this place.
Great place to go and have a meal with friends servers were accommodating. The food was good. I like the steak meals come with veggies, sauce, and a potato. I wasn't as impressed with my steak as I have been in the past, but it was all good. They let us stay late into the evening talking and made no attempt to push us out.
Atmosphere: 5
Food: 4
Service: 4
KDB B
Fantastic food. Great service. We'll be back.
Atmosphere: 5
Food: 5
Service: 5
Evert Jagt
Left after an hour and 15 min and still no food.waited 20 min for waiter to take drink order then another 20 min for our drinks. 3 tables seated after us got their food and we were told 26 more min. Terrible.
Atmosphere: 1
Food: 1
Service: 1
Nina Wilson
Honestly probably the worst wings I've ever had, cold, dry, barely any meat. The oysters were full of small pieces of shell, got sick after eating them. Our waitress was impatient, snappy, had attitude answering basic questions . Horrible experience, wouldn't go back.
We were really let down- 3 1/2 hour ordeal trying to get some semblance of service. Service was chaotic, erroneous, or nonexistent, would disappear for punctuated periods of time. Food for a table of six was 75% wrong and took almost 2 hours to arrive. Management was no help. Who sends Irish coffees to the table without any actual coffee or whipped cream- spend your $$ elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Experience was abysmal- went on their wing night for the regular menu/ it was chaos from start to finish. Waited 45 minutes to place drinks and food order, had to find the server to inquire as to whereabouts of the appetizers after another 40 minutes- they were one soup and one salad. Food for the six of us came out 75% incorrect even though our server verified the order with us twice. Final straw was when two Irish coffees came to the table with just whiskey and a sugared rim- no coffee, no whipped cream and the server was prepared to leave them until I intervened. It was a 3 1/2 hour ordeal punctuated by long gaps in service, most of the plates hadn’t been cleared when we left. Front of house made promises to “make things right” and didn’t do so- spend your $$ elsewhere
Went here for wing night with the family for my mom's birthday. We had a great time! Food was delicious! We got varied flavors of wings, fries, and some oysters. They don't have too many wing flavors and I've had better wings elsewhere but for the price, it’s a pretty good deal. Best flavors are buttermilk ranch, char siu, and salt & pepper. Oysters and fries were good as well.
Service was excellent! It was really busy but our server took care of us well and the staff were friendly and helpful. The environment was clean, well-maintained, and well-lit. Would recommend wing night here 10/10!
Atmosphere: 5
Food: 5
Service: 5
Unbelievably bad, start to finish. Ordered Prime rib over the phone for pick up, and the girl confirmed our order a couple times, 1 order 9 oz prime rib and 1 order 12 oz prime rib, expecting to get something similar to what they advertise on the internet. WE GOT LESS THAN 5 OZ ON EACH ORDER! Then the Manager, Sonny, insulted our intelligence claiming shrinkage from cooking. They were medium rare so barely cooked. Never mind the meat was mostly fat and looked like it was scraped off other plates as left overs. Disgusting! Good thing we had a scale to see how bad they cheated us. Take away the fat, and we would get more beef on a sub sandwich at 1/4 the price.
Atmosphere: 1
Food: 1
Service: 1
Experience was abysmal- went on their wing night for the regular menu/ it was chaos from start to finish. Waited 45 minutes to place drinks and food order, had to find the server to inquire as to whereabouts of the appetizers after another 40 minutes- they were one soup and one salad. Food for the six of us came out 75% incorrect even though our server verified the order with us twice. Final straw was when two Irish coffees came to the table with just whiskey and a sugared rim- no coffee, no whipped cream and the server was prepared to leave them until I intervened. It was a 3 1/2 hour ordeal punctuated by long gaps in service, most of the plates hadn’t been cleared when we left. Front of house made promises to “make things right” and didn’t do so- spend your $$ elsewhere
Atmosphere: 1
Food: 1
Service: 1
Well tonight we went for much anticipated wings at Smugglers. The wings were sub par, several really small ones in our orders. I think because of the size they were over done. Then they charged us $5.00 for a soft drink. Then we discovered that refills were not included on wing night. So it cost me $10.00 for 2 cokes and I forgot to tell the server light ice so it cost me $5.00 for 3 ounces of coke. My friend asked if there was a house wine for happy hour. Found out when we got our bill that happy hour does not coincide with wing night so my friend paid $14.00 for 6 ounces of lousy wine. Our server was not great. One friend asked for some extra napkins as we had ordered some sticky wings. She brought the four of us 2 napkins. Epic fail, we won’t be coming back.
Ross,Sylvia,Andre, and Sue
Atmosphere: 5
Food: 2
Service: 1
Great service and food, the kids menu has amazing burgers
Atmosphere: 4
Food: 5
Service: 5
First time in years - was ok - but service was not great:
Definitely not the old smugglers - disappointing is best description.
No salad bar or that amazing soap!!
Will cook my own prime rib from now on !!
Atmosphere: 2
Food: 3
Service: 3
Very bad experience here , I go on Tuesday after way 1 hours they told me no more wing ,(is special day ) so very bad service too , they let you go to the table for 20 min and no body come to service you , never ever come here , not recommended .
The service was good, the atmosphere was nice but a bit cold, unfortunately, the wings tasted freezer burnt. My wife had 4, and I had 10, and that was all we could handle. As far as wings go.... I would not recommend this place.
Atmosphere: 3
Food: 1
Service: 4
Restaurantji Recommends
Out of wings dueing 'wings night' at 7 pm.
Service: 1
Great place to go and have a meal with friends servers were accommodating. The food was good. I like the steak meals come with veggies, sauce, and a potato. I wasn't as impressed with my steak as I have been in the past, but it was all good. They let us stay late into the evening talking and made no attempt to push us out.
Atmosphere: 5
Food: 4
Service: 4
Fantastic food. Great service. We'll be back.
Atmosphere: 5
Food: 5
Service: 5
Left after an hour and 15 min and still no food.waited 20 min for waiter to take drink order then another 20 min for our drinks. 3 tables seated after us got their food and we were told 26 more min. Terrible.
Atmosphere: 1
Food: 1
Service: 1
Honestly probably the worst wings I've ever had, cold, dry, barely any meat. The oysters were full of small pieces of shell, got sick after eating them. Our waitress was impatient, snappy, had attitude answering basic questions . Horrible experience, wouldn't go back.
Atmosphere: 2
Food: 1
Service: 1
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