I’ve been to this location for almost 4 years. Overall experience was extremely well including service and drinks. Thank youToday, i’ve gone through a drive-through, an employee was too busy talking or not focused , never said hi, and didnt hear customer order. Instead of learning to ask: could you please repeat the order? I had to repeat my order 3 times and all i wanted was a venti lavender cream oat matcha tea latte no iced.Then i pulled up to the window to pay, never a hi, dirty look, standing behind the wall started to trashed talk with another employee and then that employee started to look at me with dirty look like she also wanted a discussion as well.Lesson to rude employee: if picking up a sunday shift makes you unhappy,Maybe finding a job that don’t require you to front facing customer would be more appropriate. Why would you want to work through drive/through, but you refuse to listen to the order through the speaker? Where is your manner?To Starbucks, Management at this location, and to Nicole shift supervisor: skills training is absolutely required for this job. After your customer is facing this rude employee, maybe you will need manners skill training so your employees can learn not to trash talk customers, learn to focus when people are talking through the drive-through speaker so customers don’t have to repeat. if your employee can’t hear, customer gotta repeat multiple times for 1 order, how efficient is this person at their job? Now customer is getting all the treatment like trashtalk, no hi, no bye, and rolled eyes and show the attitude. How many of these behaviours been shown to customers and no one cares to report to you?That is unacceptable for a front facing customer store and especially a brand like Starbucks.Result: thank you for the past 4 years, of course, i will not come back, why would i want to spend money where i feel unwanted.Thank you
Atmosphere: 1
Food: 5
Service: 1
Lindsay Coppens
Usually I have incredible service here, but the past two times I have come to this location have been quite disappointing. The first time they gave me the completely wrong drink, which I didn't complain about because I'm really not that picky and mistakes happen. Then today, I got the correct drink but the lid was not on at all and it popped off and spilt in my car plus I found a hair the the lavender cold foam. I don't know if something has changed because this is the first time I have ever had a problem with this location but with these two instances in the past week I would rather go out of my way now to go to the coventry hills location now.
Atmosphere: 4
Food: 3
Service: 2
Shakira S
Pawan is honestly such a nice person! Ordered a matcha latte and received the best customer service in drive thru. She didn’t just take my order and ignore me but engaged in conversation and was happy to interact with a customer. While doing this she also ensured other customers using drive thru were also being served as they rolled in behind me to order.This Starbucks location is lucky to have a hard worker like Pawan. Overall the staff is very friendly and I don’t mind the drive from my house to order from this location because of how nice all my encounters have been with staff at this location.
Service: 5
Dylan Fulton
We love this location. Staff are always friendly and service is quick! We recently went through the drive-thru and Jasmine helped us. She is so kind and great over the headset. Did not interrupt us or keep asking “Is that everything?” She was patient and genuine and it really stood out to us!! Thank you Jasmine ?
Service: 5
myrtle greves
They are very friendly
Atmosphere: 5
Food: 5
Service: 5
Douglas Wong
Simple shop with everything.
Goody Cambay
By the indigo
Atmosphere: 5
Food: 5
Service: 5
Lala Khalu
Lana is the best barista!! Very attentive and
Atmosphere: 5
Food: 5
Service: 5
Yellow Mango
To Dinah (or was it Dami?) im not really sure. But she was manning the mobile orders at around 9:30 today. She was really understanding and good customer service. I appreciate you remaking my drink ???
Thank you Nicolas for going above in customer services, from the second I walked through the door! I had such a long and exhausting day prior, so it was nice to have that flipped. ?
Atmosphere: 5
Food: 5
Service: 5
james nesbitt
Friendly service and consistent products. Only had a latte so I rated a 4 because I didn't try any food.
Atmosphere: 4
Service: 5
Stan
Staff are always so friendly and get orders out quickly.
Akshat Dhingra
Top Notch!Very friendly people and amazing service.
I’ve been to this location for almost 4 years. Overall experience was extremely well including service and drinks. Thank youToday, i’ve gone through a drive-through, an employee was too busy talking or not focused , never said hi, and didnt hear customer order. Instead of learning to ask: could you please repeat the order? I had to repeat my order 3 times and all i wanted was a venti lavender cream oat matcha tea latte no iced.Then i pulled up to the window to pay, never a hi, dirty look, standing behind the wall started to trashed talk with another employee and then that employee started to look at me with dirty look like she also wanted a discussion as well.Lesson to rude employee: if picking up a sunday shift makes you unhappy,Maybe finding a job that don’t require you to front facing customer would be more appropriate. Why would you want to work through drive/through, but you refuse to listen to the order through the speaker? Where is your manner?To Starbucks, Management at this location, and to Nicole shift supervisor: skills training is absolutely required for this job. After your customer is facing this rude employee, maybe you will need manners skill training so your employees can learn not to trash talk customers, learn to focus when people are talking through the drive-through speaker so customers don’t have to repeat. if your employee can’t hear, customer gotta repeat multiple times for 1 order, how efficient is this person at their job? Now customer is getting all the treatment like trashtalk, no hi, no bye, and rolled eyes and show the attitude. How many of these behaviours been shown to customers and no one cares to report to you?That is unacceptable for a front facing customer store and especially a brand like Starbucks.Result: thank you for the past 4 years, of course, i will not come back, why would i want to spend money where i feel unwanted.Thank you
Atmosphere: 1
Food: 5
Service: 1
Usually I have incredible service here, but the past two times I have come to this location have been quite disappointing. The first time they gave me the completely wrong drink, which I didn't complain about because I'm really not that picky and mistakes happen. Then today, I got the correct drink but the lid was not on at all and it popped off and spilt in my car plus I found a hair the the lavender cold foam. I don't know if something has changed because this is the first time I have ever had a problem with this location but with these two instances in the past week I would rather go out of my way now to go to the coventry hills location now.
Atmosphere: 4
Food: 3
Service: 2
Pawan is honestly such a nice person! Ordered a matcha latte and received the best customer service in drive thru. She didn’t just take my order and ignore me but engaged in conversation and was happy to interact with a customer. While doing this she also ensured other customers using drive thru were also being served as they rolled in behind me to order.This Starbucks location is lucky to have a hard worker like Pawan. Overall the staff is very friendly and I don’t mind the drive from my house to order from this location because of how nice all my encounters have been with staff at this location.
Service: 5
We love this location. Staff are always friendly and service is quick! We recently went through the drive-thru and Jasmine helped us. She is so kind and great over the headset. Did not interrupt us or keep asking “Is that everything?” She was patient and genuine and it really stood out to us!! Thank you Jasmine ?
Service: 5
They are very friendly
Atmosphere: 5
Food: 5
Service: 5
Simple shop with everything.
By the indigo
Atmosphere: 5
Food: 5
Service: 5
Lana is the best barista!! Very attentive and
Atmosphere: 5
Food: 5
Service: 5
To Dinah (or was it Dami?) im not really sure. But she was manning the mobile orders at around 9:30 today. She was really understanding and good customer service. I appreciate you remaking my drink ???
Atmosphere: 5
Food: 5
Service: 5
Good coffee. Good food. Good service.
Food: 4
Service: 5
Restaurantji Recommends
Get breakfast there, they make your day.
Atmosphere: 5
Food: 5
Service: 5
Thank you Nicolas for going above in customer services, from the second I walked through the door! I had such a long and exhausting day prior, so it was nice to have that flipped. ?
Atmosphere: 5
Food: 5
Service: 5
Friendly service and consistent products. Only had a latte so I rated a 4 because I didn't try any food.
Atmosphere: 4
Service: 5
Staff are always so friendly and get orders out quickly.
Top Notch!Very friendly people and amazing service.
Atmosphere: 5
Food: 5
Service: 5