How and what determines if any particular location is participating in promotions? Anyways, this location claimed to not and suggested that if I wanted to use my coupons that I had pulled out to go to another location. On top of there only being one woman working, some sandwich options were not available and all in all I was disappointed with the whole experience.
CL Trudel
Ordered through Uber eats tonight. The 12 inch meat ball sub - why did it only have 4 meatballs?? Half was made. The other half was soggy from the sauce and just bread. Seriously??? Paying customers want what they pay for. Not impressed at all.
Atmosphere: 3
Food: 2
Service: 2
Alexander Kausch
Got overcharged but it feels more like cheating. Bought a gift card and got charged GST, it’s a money movement not a sales and no tax is to be collected. The promotional free sub code doesn’t work either. When using the gift card they don’t scan my app to earn points. The woman in the store are talking in their mother tongue showing disrespect to customers too.
Atmosphere: 3
Food: 5
Service: 1
R
Bun was dry and stale. I won't be back to this location.
Atmosphere: 3
Food: 1
Service: 3
Kristina
The lettuce could have been fresher but the service was excellent. Customer satisfaction appears to be a focus.
Atmosphere: 5
Food: 4
Service: 5
heqa heqa
Hamman is very rude and bad customer service. She was pushing me not to order just because she doesn't want to work. She said to me clearly that it's too late already to order. So bad really.
Tia Kosmachuk
Why is your employees talking on their cellphone when there supposed to be working they are on their speakerphone as I speak sitting in your restaurant why is that acceptable for your employees to do that
Atmosphere: 1
Food: 2
Service: 1
Samantha de Pasqual
Only ever one person working even when its really busy and they are always out of ingredients even first thing in the morning. Very unprofessional the owner obviously doesn't know what they are doing here. Get a new one.
Atmosphere: 1
Food: 1
Service: 1
Quima G
Employee dragged my sandwich across the countertop right up to the register before it was wrapped. Disgusting - will not return.
Ayesha Khan
Never listens to food requests when ordering online. I have even called them to ask for something to be done specific and they never listen.
I visited a Subway location with a coupon in hand and patiently waited in line. When it was our turn, I presented the coupon and specified our sandwich choices, only to be informed that this franchise does not accept Subway coupons. After leaving, I researched the matter and discovered that all Subway franchises are required to honor these coupons. This experience left me quite dissatisfied with this particular franchise.
Service: 1
Sam Parsons
35 mins waiting to get 4 subs made 35 mins with no one in front of me Oh wait someone came on mid order and they took his order and ignored me. 35 mins to get 4 subs with 3 people behind the counter more concerned about cheese temp then my order. Do better service sucks
Sandra Grime
This subway is nearly renovated by the looks of it. There was only one staff member so things were a tad slower, but she was so pleasant and took extra care with my sandwich. It wasn’t messy or overstaffed or underfilled.
Very clean spot!
Danica T (Nica)
I had made an online order, the Subway app says that this location should close at 11pm. I placed my order at 10pm, I made my way to the store and the door was locked and open sign was turned off. I called the store and they said they were closed and had to cancel my order. The employees here do not follow the business hours, they decide to close more than an hour early. This was also happening before the recent renovation, the store hours were until 10pm but employees were deciding to finish up at 9pm. This is very frustrating as a customer. Please have your employees follow the business hours or change the business hours to the correct closing times. Also when ordering here I feel they are stingy when you ask for extra sauce and what not. Another thing I must add is that this location needs to be ensuring all the ingredients are fresh, I do notice that some lettuce and tomatoes are starting to brown but still get used on the sandwiches. Lastly I must add that some employees using airpods or earphones when working, EXTREMELY unprofessional and UNACCEPTABLE in the work place. I do know that the male worker here is very helpful and polite, he gives great customer service, aswell as the filipina lady delivers great customer service. But the other workers I have noticed do not even smile when taking orders. Please monitor your workers more carefully Subway, if necessary I would suggest doing more training. Thank you.
CHIRAG MADAAN
Worst experince bread not soft, hard to chew . Veggies not fresh . This is not first time.
How and what determines if any particular location is participating in promotions? Anyways, this location claimed to not and suggested that if I wanted to use my coupons that I had pulled out to go to another location. On top of there only being one woman working, some sandwich options were not available and all in all I was disappointed with the whole experience.
Ordered through Uber eats tonight. The 12 inch meat ball sub - why did it only have 4 meatballs?? Half was made. The other half was soggy from the sauce and just bread. Seriously??? Paying customers want what they pay for. Not impressed at all.
Atmosphere: 3
Food: 2
Service: 2
Got overcharged but it feels more like cheating. Bought a gift card and got charged GST, it’s a money movement not a sales and no tax is to be collected. The promotional free sub code doesn’t work either. When using the gift card they don’t scan my app to earn points. The woman in the store are talking in their mother tongue showing disrespect to customers too.
Atmosphere: 3
Food: 5
Service: 1
Bun was dry and stale. I won't be back to this location.
Atmosphere: 3
Food: 1
Service: 3
The lettuce could have been fresher but the service was excellent. Customer satisfaction appears to be a focus.
Atmosphere: 5
Food: 4
Service: 5
Hamman is very rude and bad customer service. She was pushing me not to order just because she doesn't want to work. She said to me clearly that it's too late already to order. So bad really.
Why is your employees talking on their cellphone when there supposed to be working they are on their speakerphone as I speak sitting in your restaurant why is that acceptable for your employees to do that
Atmosphere: 1
Food: 2
Service: 1
Only ever one person working even when its really busy and they are always out of ingredients even first thing in the morning. Very unprofessional the owner obviously doesn't know what they are doing here. Get a new one.
Atmosphere: 1
Food: 1
Service: 1
Employee dragged my sandwich across the countertop right up to the register before it was wrapped. Disgusting - will not return.
Never listens to food requests when ordering online. I have even called them to ask for something to be done specific and they never listen.
Restaurantji Recommends
I visited a Subway location with a coupon in hand and patiently waited in line. When it was our turn, I presented the coupon and specified our sandwich choices, only to be informed that this franchise does not accept Subway coupons. After leaving, I researched the matter and discovered that all Subway franchises are required to honor these coupons. This experience left me quite dissatisfied with this particular franchise.
Service: 1
35 mins waiting to get 4 subs made
35 mins with no one in front of me
Oh wait someone came on mid order and they took his order and ignored me.
35 mins to get 4 subs with 3 people behind the counter more concerned about cheese temp then my order.
Do better service sucks
This subway is nearly renovated by the looks of it. There was only one staff member so things were a tad slower, but she was so pleasant and took extra care with my sandwich. It wasn’t messy or overstaffed or underfilled.
Very clean spot!
I had made an online order, the Subway app says that this location should close at 11pm. I placed my order at 10pm, I made my way to the store and the door was locked and open sign was turned off. I called the store and they said they were closed and had to cancel my order. The employees here do not follow the business hours, they decide to close more than an hour early. This was also happening before the recent renovation, the store hours were until 10pm but employees were deciding to finish up at 9pm. This is very frustrating as a customer. Please have your employees follow the business hours or change the business hours to the correct closing times. Also when ordering here I feel they are stingy when you ask for extra sauce and what not. Another thing I must add is that this location needs to be ensuring all the ingredients are fresh, I do notice that some lettuce and tomatoes are starting to brown but still get used on the sandwiches. Lastly I must add that some employees using airpods or earphones when working, EXTREMELY unprofessional and UNACCEPTABLE in the work place. I do know that the male worker here is very helpful and polite, he gives great customer service, aswell as the filipina lady delivers great customer service. But the other workers I have noticed do not even smile when taking orders. Please monitor your workers more carefully Subway, if necessary I would suggest doing more training. Thank you.
Worst experince bread not soft, hard to chew . Veggies not fresh . This is not first time.
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