We came in at 10:37, as it’s open until 11. We asked for 2 subs, which really isn’t that difficult. We both got basic subs. The girl rolled her eyes when my boyfriend asked to order his sub and said “oh my god, you know we are about to close?” And he said he didn’t have to get a sub and that it was ok. And she said it was fine but was extremely irritated with us.
If your staff don’t want to stay late, I understand, but this behaviour was not acceptable at all.
Atmosphere: 5
Food: 5
Service: 1
Matt Poirier
Always a mixed experience at this location. Sometimes it's great, sometimes it seems like you're interrupting the staff trying to study, my last visit the woman working was too busy making online orders she never bothered to acknowledge me. I was the only person other than her there. It was apparently too much to say say hi and that she would be a while with pickup orders. Instead I stood there awkwardly for 5-10 minutes, then left.
Atmosphere: 3
Food: 4
Service: 2
D Roh
We stopped by here to grab some food. Food was good and lady helping us out with food was kind. But the lady at the register was not.
Atmosphere: 2
Food: 4
Service: 1
Tania Bayne
The staff is always very friendly. March 28, 2025, 7:30pm
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cookies
Divam Gupta
Amazing subway .. the girl and the guy working there are very professional when it comes to making the sub moreover they are very kind and helpful .. I would 10/10 recommend this place
Atmosphere: 5
Food: 5
Service: 5
Ali Jafri
If I could choose 0 stars I would because the owner has hired all internationals who clearly don't wanna work here because every time you walk in it pisses them off that a customer just came and now they gotta work which they probably get paid for I came here last time in the summer of 2023 and I came today because we needed to get food and thought let's give it another try maybe things changed here by now (2025 January) I walked in and the girl walked out started wearing gloves without any greeting or anything with an annoyed face until I said anything she didn't talk to me awkwardly stood there looking down waiting for me to start ordering I was like whatever it's ok then my partner also noticed later she was like that's everything and left the sub on the cash without anything and didn't ask for a bag neither just the wrapped sub sitting there If the owner is reading this you should start looking for staff that's actually willing to work because clearly you're not working hard enough to see who genuinely wants work vs students just working to get their PRs after LMIA or whatever
I'll never come back here ever again if you need a sub there's a sub in Westbrook mall who are genuinely great customer service
Atmosphere: 1
Service: 1
Bethany D
Stale bread and NO egg on my EGG sandwich!! Save your money and skip on this location!
Atmosphere: 1
Food: 1
Service: 1
Rob McDowell
There are good Subway's in Calgary, this is not one of them. Not fun to feel like you are bothering the staff once they finally acknowledge you.
Atmosphere: 2
Food: 4
Service: 2
Noah Langdon
Lady working today around 2pm was so lazy, rude and didn't even listen. Gave me the wrong cheese, wrong toppings, wrong every thing and then tried to skip the subway rewards part. Food was not good. Cookies were old burnt and hard as a rock. Avoid this location. Id understand if they were busy but there was 1 person getting 2 sandwiches and then myself in the store.
Atmosphere: 1
Food: 1
Service: 1
S C
Showed up at 8:50pm, closes at 9:00pm. Someone was in there and shoed me away. Other reviews look the same way, unwelcoming. This was July 21, 2024, we were starving, hence why we even attempted food here, disappointing.
What is going on with location lately? More importantly, where is the owner/operator, and why do all of these terrible experiences remain unaddressed? This location has noticeably gone downhill in all aspects over the last while. The quality of service has especially fallen off, the product quality has worsened (compared to the westbrook location), staff seem to lack training (and a few of them common sense). Quite frankly the cost of everything has gone up too much for this level of apathy from management and employees to be anywhere near acceptable. It’s time for y’all to figure it out, and fast.
Atmosphere: 1
Food: 2
Service: 1
Seamus Keith
I’ve been to this location a few times. The guy that works there primarily nights is great. The two ladies on the day shift are horrendous. You constantly have to ask for more ingredients, they act like it’s coming out of their own pockets. Today I got 3 onions on only half of my footlong sub and 4 pickles and that’s the usual if you get those two workers. Hire better staff
Atmosphere: 1
Food: 4
Service: 1
Fateh Zaamout
Bread was hard
When attempting to eat the sandwich, the bread will break into pieces as shown in pic
Staff do not change their gloves Everytime we go there, we have to explain that one of my kids have allergy and cannot take risk hence must have the gloves changed
Today the lady got upset after we asked her politely to replace the gloves She resumed preparing the sandwish and ignored us until we kept asking She became angry and make it very difficult for my kids to order, she argued that the previous sandwiches she prepared are the same of what we are ordering, which make it ok not to change the gloves! I told her that i saw what was in the previous sandwiches and my son have allergies, etc
Unpleasant experience
Food: 1
Service: 1
Chas
This is after two attempts to order and both failed: 1) Ordering was painful. It was an excercise of "No". I left. 2) I was ignored for >three minutes (though I was able to read new products they "have", but based on experience, they will say "No." Never again.
Atmosphere: 1
Food: 1
Service: 1
T and K D and M
They loaded the veggies in my veggie wrap, and it was amazing.
We came in at 10:37, as it’s open until 11. We asked for 2 subs, which really isn’t that difficult. We both got basic subs.
The girl rolled her eyes when my boyfriend asked to order his sub and said “oh my god, you know we are about to close?” And he said he didn’t have to get a sub and that it was ok. And she said it was fine but was extremely irritated with us.
If your staff don’t want to stay late, I understand, but this behaviour was not acceptable at all.
Atmosphere: 5
Food: 5
Service: 1
Always a mixed experience at this location. Sometimes it's great, sometimes it seems like you're interrupting the staff trying to study, my last visit the woman working was too busy making online orders she never bothered to acknowledge me. I was the only person other than her there. It was apparently too much to say say hi and that she would be a while with pickup orders. Instead I stood there awkwardly for 5-10 minutes, then left.
Atmosphere: 3
Food: 4
Service: 2
We stopped by here to grab some food. Food was good and lady helping us out with food was kind. But the lady at the register was not.
Atmosphere: 2
Food: 4
Service: 1
The staff is always very friendly.
March 28, 2025, 7:30pm
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cookies
Amazing subway .. the girl and the guy working there are very professional when it comes to making the sub moreover they are very kind and helpful .. I would 10/10 recommend this place
Atmosphere: 5
Food: 5
Service: 5
If I could choose 0 stars I would because the owner has hired all internationals who clearly don't wanna work here because every time you walk in it pisses them off that a customer just came and now they gotta work which they probably get paid for
I came here last time in the summer of 2023 and I came today because we needed to get food and thought let's give it another try maybe things changed here by now (2025 January)
I walked in and the girl walked out started wearing gloves without any greeting or anything with an annoyed face until I said anything she didn't talk to me awkwardly stood there looking down waiting for me to start ordering I was like whatever it's ok then my partner also noticed later she was like that's everything and left the sub on the cash without anything and didn't ask for a bag neither just the wrapped sub sitting there
If the owner is reading this you should start looking for staff that's actually willing to work because clearly you're not working hard enough to see who genuinely wants work vs students just working to get their PRs after LMIA or whatever
I'll never come back here ever again if you need a sub there's a sub in Westbrook mall who are genuinely great customer service
Atmosphere: 1
Service: 1
Stale bread and NO egg on my EGG sandwich!! Save your money and skip on this location!
Atmosphere: 1
Food: 1
Service: 1
There are good Subway's in Calgary, this is not one of them. Not fun to feel like you are bothering the staff once they finally acknowledge you.
Atmosphere: 2
Food: 4
Service: 2
Lady working today around 2pm was so lazy, rude and didn't even listen. Gave me the wrong cheese, wrong toppings, wrong every thing and then tried to skip the subway rewards part. Food was not good. Cookies were old burnt and hard as a rock. Avoid this location. Id understand if they were busy but there was 1 person getting 2 sandwiches and then myself in the store.
Atmosphere: 1
Food: 1
Service: 1
Showed up at 8:50pm, closes at 9:00pm. Someone was in there and shoed me away. Other reviews look the same way, unwelcoming. This was July 21, 2024, we were starving, hence why we even attempted food here, disappointing.
Atmosphere: 1
Service: 1
Restaurantji Recommends
What is going on with location lately? More importantly, where is the owner/operator, and why do all of these terrible experiences remain unaddressed? This location has noticeably gone downhill in all aspects over the last while. The quality of service has especially fallen off, the product quality has worsened (compared to the westbrook location), staff seem to lack training (and a few of them common sense). Quite frankly the cost of everything has gone up too much for this level of apathy from management and employees to be anywhere near acceptable. It’s time for y’all to figure it out, and fast.
Atmosphere: 1
Food: 2
Service: 1
I’ve been to this location a few times. The guy that works there primarily nights is great. The two ladies on the day shift are horrendous. You constantly have to ask for more ingredients, they act like it’s coming out of their own pockets. Today I got 3 onions on only half of my footlong sub and 4 pickles and that’s the usual if you get those two workers. Hire better staff
Atmosphere: 1
Food: 4
Service: 1
Bread was hard
When attempting to eat the sandwich, the bread will break into pieces as shown in pic
Staff do not change their gloves
Everytime we go there, we have to explain that one of my kids have allergy and cannot take risk hence must have the gloves changed
Today the lady got upset after we asked her politely to replace the gloves
She resumed preparing the sandwish and ignored us until we kept asking
She became angry and make it very difficult for my kids to order, she argued that the previous sandwiches she prepared are the same of what we are ordering, which make it ok not to change the gloves! I told her that i saw what was in the previous sandwiches and my son have allergies, etc
Unpleasant experience
Food: 1
Service: 1
This is after two attempts to order and both failed:
1) Ordering was painful. It was an excercise of "No". I left.
2) I was ignored for >three minutes (though I was able to read new products they "have", but based on experience, they will say "No." Never again.
Atmosphere: 1
Food: 1
Service: 1
They loaded the veggies in my veggie wrap, and it was amazing.
Atmosphere: 5
Food: 5
Service: 5
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