I had an amazing experience at Subway thanks to Amarjeet and Sandeep. Both of them were extremely friendly, fast, and professional. They made my sandwich exactly how I wanted it with great attention to detail, and their customer service was on point from start to finish. The store was clean, the ingredients were fresh, and they made sure everything was perfect before I left.
Big shoutout to Amarjeet and Sandeep for providing excellent service.
Atmosphere: 5
Food: 5
Service: 5
jagga gill
Good staff and food good experience.
Atmosphere: 4
Food: 4
Service: 5
Dalip Gill
Place was very clean and nice the food was very fresh and good, good service.
Atmosphere: 4
Food: 5
Service: 5
Harman Gill
The food was very good, and the staff was very nice and helpful with what to get, good experience.
Atmosphere: 5
Food: 5
Service: 5
Kristi Glover
I used the subway app to place my order for 2 footlong subs and a cookie and I picked up a bit late so the food was warm, my fault though. The lady I dealt with was nice. When I brought the food home, one of the subs was not toasted (we ordered toasted) and we had maybe 6 crunchy onions on each sub and they were only on half of the sub. I am disappointed and will likely not go to that location again.
Atmosphere: 4
Food: 3
Service: 3
Tash. shamji
Went there around midnight to grab a sandwich — which, by the way, was decent. But surprisingly, both washrooms were “out of order.” I guess the idea is: come for the food, but don’t expect to stay long… or feel human.
Strange how a place wants late-night business but doesn’t offer basic amenities. Staff didn’t seem too concerned either — maybe fixing the “Out of Order” signs was the most work done all night.
Atmosphere: 1
Food: 2
Service: 1
Gagan
One of the worst experiences I’ve ever had at any professional establishment. The front desk staff during the night shift—two young women—were shockingly rude, unprofessional, and completely unfit to represent any kind of customer-facing business. No greeting, no courtesy, and an attitude that was downright arrogant and dismissive. On top of that, their appearance and hygiene were concerning for a public-facing role.
The level of disrespect and lack of basic professionalism made the entire visit extremely uncomfortable. It honestly felt like customer service was the last thing they cared about. I’m shocked this location operates with such low standards, and I genuinely question how management has allowed this to continue.
If the owner or management cares even slightly about their business, they need to seriously reevaluate who they’re trusting at the front desk—especially during night shifts. This kind of behavior drives customers away.
Atmosphere: 1
Food: 1
Service: 1
kookingkorner
We go here regularly and they remember us and always remember to wipe knife before cutting due to my husbands allergies. Only negative I have is veggies has gotten thinner sliced, prob bc of inflation, but I make sure to ask for more to compensate.
Atmosphere: 5
Food: 4
Service: 5
Harman Sandhu
⭐ 1-Star Review (If 0 Were Possible, It Would Be That)
Extremely disappointed with the customer service at the Falconridge Subway location. I’ve been a loyal customer for a long time, but today’s experience was completely unacceptable — not just poor, but disrespectful and careless.
I’m vegetarian and ordered a veg sub, only to witness the server Gurjeet make a non-veg sub and then use the same gloves to touch vegetables. That’s cross-contamination — it’s against food safety practices and basic customer respect. When I politely asked her to change gloves, she said, “Sorry, there will be contamination anyway. Don’t tell me anything, talk to my owner.” That kind of dismissive attitude is completely unprofessional.
Then another staff member, Simran, stepped in and instead of resolving the situation, she escalated it. Her response? “Do you want the order or not?” — with a tone and attitude that clearly suggested vegetarians aren’t welcome. The entire exchange felt like they wanted me to leave for simply asking for proper hygiene.
If this is the staff representing your business, you’re not just losing customers — you’re damaging your brand. This was once my go-to location, but after today, I’ll never return. Thankfully, I went to the 68 St. Subway location right after, and the team there was professional, kind, and respectful — exactly how customer service should be.
To the owner: This is serious. You need to re-train your staff — or replace them — if you care about food safety, ethics, and customer loyalty. Staff like this will only cost you business.
My mom ordered two 6 inch subs. The lady pulled out one footlong and one 6 inch. My mom didn’t notice until the lady already put meat on the footlong. She told her “sorry I actually ordered two 6 inch” and the lady replied “no you ordered a footlong”. Then she threw down the cheese like she was having a hissy fit so my mom just ended up saying nevermind just keep the footlong. Grreaaaattt service. Avoid this location
Service: 1
Satwant Rattan
I have been coming to this place for years had bad experiences today its due to staff over all its second time in row thought to leave review this time, coupon they didn't accept i dono why? I tld them i have app but no option on screen to add ur number i dont want anything but owner singh sahib plz plz train ur new staff better.
Atmosphere: 4
Food: 2
Service: 4
Old Jeans
The girl working in the morning today was very unprofessional and rude. We were getting footlongs for a family trip and were really excited but our experience at subway ruined it. We were trying to use two coupons and asked a few questions about it and she responded very rudely. She messed up a part of our order but we didn't make it a big deal, she acted as if her messing up was OUR fault. She also shamed us for using two coupons and said it wasn't allowed, but we were splitting the cost and using two different payment methods so it wasn't a problem. I would honestly give zero stars, this experience was really disappointing, do better.
Atmosphere: 1
Food: 1
Service: 1
Mani Chakkal
I give 0 star. Very unprofessional and rude girl. I ordered 2 teriyaki crunch foot longs. In their menu it shows crispy onions in it. But she didn’t put onions even didn’t ask for onions. We did dine in, she didn’t give us trays and when we asked for crispy onions she was so rude. I don’t recommend anyone to visit here. Totally disappointing.
Best subway in the city
Atmosphere: 5
Food: 5
Service: 5
I had an amazing experience at Subway thanks to Amarjeet and Sandeep. Both of them were extremely friendly, fast, and professional. They made my sandwich exactly how I wanted it with great attention to detail, and their customer service was on point from start to finish. The store was clean, the ingredients were fresh, and they made sure everything was perfect before I left.
Big shoutout to Amarjeet and Sandeep for providing excellent service.
Atmosphere: 5
Food: 5
Service: 5
Good staff and food good experience.
Atmosphere: 4
Food: 4
Service: 5
Place was very clean and nice the food was very fresh and good, good service.
Atmosphere: 4
Food: 5
Service: 5
The food was very good, and the staff was very nice and helpful with what to get, good experience.
Atmosphere: 5
Food: 5
Service: 5
I used the subway app to place my order for 2 footlong subs and a cookie and I picked up a bit late so the food was warm, my fault though. The lady I dealt with was nice. When I brought the food home, one of the subs was not toasted (we ordered toasted) and we had maybe 6 crunchy onions on each sub and they were only on half of the sub. I am disappointed and will likely not go to that location again.
Atmosphere: 4
Food: 3
Service: 3
Went there around midnight to grab a sandwich — which, by the way, was decent. But surprisingly, both washrooms were “out of order.” I guess the idea is: come for the food, but don’t expect to stay long… or feel human.
Strange how a place wants late-night business but doesn’t offer basic amenities. Staff didn’t seem too concerned either — maybe fixing the “Out of Order” signs was the most work done all night.
Atmosphere: 1
Food: 2
Service: 1
One of the worst experiences I’ve ever had at any professional establishment. The front desk staff during the night shift—two young women—were shockingly rude, unprofessional, and completely unfit to represent any kind of customer-facing business. No greeting, no courtesy, and an attitude that was downright arrogant and dismissive. On top of that, their appearance and hygiene were concerning for a public-facing role.
The level of disrespect and lack of basic professionalism made the entire visit extremely uncomfortable. It honestly felt like customer service was the last thing they cared about. I’m shocked this location operates with such low standards, and I genuinely question how management has allowed this to continue.
If the owner or management cares even slightly about their business, they need to seriously reevaluate who they’re trusting at the front desk—especially during night shifts. This kind of behavior drives customers away.
Atmosphere: 1
Food: 1
Service: 1
We go here regularly and they remember us and always remember to wipe knife before cutting due to my husbands allergies. Only negative I have is veggies has gotten thinner sliced, prob bc of inflation, but I make sure to ask for more to compensate.
Atmosphere: 5
Food: 4
Service: 5
⭐ 1-Star Review (If 0 Were Possible, It Would Be That)
Extremely disappointed with the customer service at the Falconridge Subway location. I’ve been a loyal customer for a long time, but today’s experience was completely unacceptable — not just poor, but disrespectful and careless.
I’m vegetarian and ordered a veg sub, only to witness the server Gurjeet make a non-veg sub and then use the same gloves to touch vegetables. That’s cross-contamination — it’s against food safety practices and basic customer respect. When I politely asked her to change gloves, she said, “Sorry, there will be contamination anyway. Don’t tell me anything, talk to my owner.” That kind of dismissive attitude is completely unprofessional.
Then another staff member, Simran, stepped in and instead of resolving the situation, she escalated it. Her response? “Do you want the order or not?” — with a tone and attitude that clearly suggested vegetarians aren’t welcome. The entire exchange felt like they wanted me to leave for simply asking for proper hygiene.
If this is the staff representing your business, you’re not just losing customers — you’re damaging your brand. This was once my go-to location, but after today, I’ll never return. Thankfully, I went to the 68 St. Subway location right after, and the team there was professional, kind, and respectful — exactly how customer service should be.
To the owner: This is serious. You need to re-train your staff — or replace them — if you care about food safety, ethics, and customer loyalty. Staff like this will only cost you business.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
All time fresh food.
Atmosphere: 3
Food: 5
Service: 5
My mom ordered two 6 inch subs. The lady pulled out one footlong and one 6 inch. My mom didn’t notice until the lady already put meat on the footlong. She told her “sorry I actually ordered two 6 inch” and the lady replied “no you ordered a footlong”. Then she threw down the cheese like she was having a hissy fit so my mom just ended up saying nevermind just keep the footlong. Grreaaaattt service. Avoid this location
Service: 1
I have been coming to this place for years had bad experiences today its due to staff over all its second time in row thought to leave review this time, coupon they didn't accept i dono why? I tld them i have app but no option on screen to add ur number i dont want anything but owner singh sahib plz plz train ur new staff better.
Atmosphere: 4
Food: 2
Service: 4
The girl working in the morning today was very unprofessional and rude. We were getting footlongs for a family trip and were really excited but our experience at subway ruined it. We were trying to use two coupons and asked a few questions about it and she responded very rudely. She messed up a part of our order but we didn't make it a big deal, she acted as if her messing up was OUR fault. She also shamed us for using two coupons and said it wasn't allowed, but we were splitting the cost and using two different payment methods so it wasn't a problem. I would honestly give zero stars, this experience was really disappointing, do better.
Atmosphere: 1
Food: 1
Service: 1
I give 0 star. Very unprofessional and rude girl. I ordered 2 teriyaki crunch foot longs. In their menu it shows crispy onions in it. But she didn’t put onions even didn’t ask for onions. We did dine in, she didn’t give us trays and when we asked for crispy onions she was so rude. I don’t recommend anyone to visit here. Totally disappointing.
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