Subway

They always close half an hour early on weekends despite being open until 4.

Ordered on Uber Eats and the food was delivered less than 15 minutes after pickup, but the bread was so hard it was falling apart… the sub was supposed to be not toasted and the meat and cheese was cold. Uber refused to refund.

Food: 1

Service: 1

We stopped at this subway in between classes for a quick bite, however the experience was anything but quick. When we arrived, there were two employees behind the counter who seemed more interested in their own conversation than taking orders. Then two more employees joined, and instead of making things more efficient, it became even more chaotic. None of the workers were paying proper attention to the orders, and they moved at a slow pace, seemingly more focused on chatting amongst themselves than getting customers through the line. The employee taking our order barely listened to what we were saying - she would be looking elsewhere while smiling and nodding but missing details entirely, which was frustrating and unprofessional.

I ordered a 6-inch veggie patty sub. The first employee put my bread and cheese in the toaster but forgot the patty. A second employee then asked me what veggies I wanted, and when I mentioned the missing patty, she told the original employee, who just laughed, apologized, and added it afterward. The same issue happened with the second sub. Turkey and chicken were both supposed to be added, however the second employee assumed it was a veggie sub. Even after correcting the order, only chicken made it onto the sandwich and we were still charged for a double meat sub. At that point, we were too frustrated to argue further.

On top of all of that, a small line was forming, yet I noticed one of the employees was focused on making more bread rather than taking orders- something that could have easily been done at a slower time as there seemed to be more than enough bread to get through the small line.

Overall, as someone who has worked in customer service for the past 8 years, this was a VERY disappointing and unprofessional experience. The lack of organization and attention to detail caused unnecessary delays, and we ended up being late to class because of it. In such a small space, the disorganization made things even worse. Definitely not the level of service you’d expect, especially when students are in a rush.

Atmosphere: 1

Food: 2

Service: 1

Made my food on time for pick up. Fast, efficient, and friendly staff. Will be back

Atmosphere: 5

Food: 5

Service: 5

Really stingy with veggies. Got the cold cut sub specifically because it's $5 so it's the cheapest menu item right now. They added extra cheese onto my sub and charged me for it, even though I didn't ask for it. Probably trying to make up for the fact that the sub is on sale. Really scummy business practice.

I've never once had a good experience with this place. The customer service sucks and they're unnecessarily rude. They put things on your sub that you didn't ask for and then say "Well I already put it on" when you ask for them to take it off. Extra pickles means exactly 2 pickles in their minds and they'll give you attitude if you ask for more. If this wasn't the only decent place to eat on campus they wouldn't get my business anymore. They even got rid of the worst lady and replaced her with someone just as rude.

Atmosphere: 1

Food: 3

Service: 1

9/10 times I come here, the staff are incredibly rude and/or disorganized.

Atmosphere: 1

Food: 2

Service: 1

Never dissapoints every time I go here for my subs. Nice & friendly staff. Will be back again soon!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sweet Onion Chicken Teriyaki 490 Cals

Staff are distracted, quiet, and take on too much. 2 staff will take on 4-5 orders while barely starting making the first 2 subs. Then they ask over and over what kind of meat, what kind of cheese, and do you want it toasted. Very skimpy on the vegetables, I have to keep asking for more.

Atmosphere: 1

Food: 2

Service: 1

Just terrible, bread was stale

Atmosphere: 2

Food: 1

Service: 1

Worst service ever. Train your staff

Service: 1

The workers don't change their gloves after making a meat sandwich, I asked them to change their gloves cause I ordered a veggie sub, and they just ignored me. On top of all that when u ask for extra toppings they literally just add 1-2 more pieces on.

Atmosphere: 1

Food: 1

Service: 1

Small portion sizes, untrained staff, staff are distracted and don't listen.

Atmosphere: 1

Food: 1

Service: 1

If you were here on Nov. 19, 2024, you probably got sick! Veggie area was dirty, and there was black stuff on prep counter. Employee was sneezing. Two of us got sick that evening after eating from this location.

Atmosphere: 1

Food: 1

Service: 1

This has to be the worst subway I’ve ever been to in the entire city of Calgary. The portion sizes and the attitude of the employees is by far the worst thing about this place. It sucks that they serve hard working students who are trying to get by and taking advantage of that! Zero stars if I could

Atmosphere: 1

Food: 1

Service: 1