Thé Moon Tea House - Downtown

I love it here! Such an underrated work spot that is quiet and aesthetic. Their wintermelon series is amazing and so are all their coffee based drinks.

One of my favourite in the city to go with my girlfriend. Any drinks with honey moon pearls is really good

I’ve been coming to The Moon regularly and usually have a great experience, but my recent visit was very disappointing. We were treated quite poorly by one of the staff members (a girl with red hair and tattoos). Our drinks were made incorrectly and were very watery.

When I politely asked for the Blush Cloud to be remade, she responded rudely and overcompensated by adding an excessive amount of syrup, making the drink far too sweet to enjoy. She also came over and abruptly took the previous drink from our table in a way that felt unnecessarily aggressive and uncomfortable.

This was a really unpleasant experience, especially considering how much I’ve enjoyed this place in the past. I hope management can look into this, as better customer service and consistency in drink quality would make a big difference.

I came here a few days ago and it was a girl working. She had lots of tattoos, I ordered the strawberry cloud and asked for no cream and sub for pearls and she said it’ll still be an extra charge so I said that’s fine. There was 3 of us and we actually came here a few days ago and got served by a male barista. He was amazing and made our drinks so well that’s why we came back. This lady made my smoothie so bad that it tasted like water… and both of my friends drinks lacked flavour, one tasted like sour water and my other friends tasted like straight up green tea. My friend asked if she could put a little bit of syrup or sugar in my drink because it didn’t taste like strawberry. When she told her that she said “what…” and she replied with “if u want more sugar than I’ll make to remake the whole drink..” so my friend said yes that’s what I want please. When I received my new drink it tasted like she dumped the whole container of syrup in my drink. I was about to throw away the old drink and when I turned around she came marching up to me and said “I’m going to take the old drink from you because you can’t have it” honestly I don’t know if she was in a bad mood that night but she kind of ruined my experience there. I’ve been to the moon tea house only twice and my second experience made me not want to go back again. She didn’t smile and definitely was not friendly, she had a lot of attitude.

Drinks were delicious!

Really delicious bubble tea the flame cloud was very tasty. Place was very clean, service was great thank you to Ethan for making so many drinks really quickly, would highly recommend!

Have been here a few times and usually have a great experience. When visiting this location recently, I noticed mouse droppings in the bathroom. The condition of the bathroom was quite dirty and unsanitary.

Great place. I recommend.

I love their soft serves!

Pictured above is the Moon Mountain Oolong ($5.99) with Honey Pearls (99¢) and the Flame Cloud ($6.99) with Brown Sugar Pearls (99¢). Both were very good.

Mine was Taiwanese mountain oolong tea base with soy extract creamer. My brother’s was Okinawa Brown Sugar with fresh milk topped with house special cloud foam.

Easily the best bubble tea we’ve had ever. Unique flavours and high quality ingredients!

I’ve been waiting 20+ min in line (only 2 people in front of me), it’s unbelievable how slow everything here is

nice place. I had the milk tea soft serve the caramel one was really good. it was quiet and comfortable. the staff were nice, welcoming, and helpful.

Love it here😊 love their Matcha Einspanner
Love the drinks and Friendly Staffs ☺️
Recommended!

My drink was so bad

Disappointing. We based our decisions from the photos on the menu (Tropical Cloud and Blush Cloud) but there’s not even any real fruit toppings as shown on the menu.