This has to be the Tim Hortons with the worst customer service in the city. I have made my final online order for pickup at this location after giving them multiple chances. Each time I place my order and when I go to pick it up they say they can’t see it and then go silent with no directions. This time I ordered at least 15 mins before I arrived and when I got to the drive thru menu they said they didn’t have my order. They asked which location I placed the order at and confirmed I was at the right one. From there, they just kept repeating we don’t have an online order under that name. Again they stop there and provide no other hope or remedy, not ´please drive ahead and let’s check your order’, only ‘we don’t have an online order under that name’. How does that help fix the situation? There are cars behind me, do they want me to sit there and wait till my order shows up in there system? Who knows, they won’t tell you anything. I decide to drive up to the window, since I can’t see anyway this will get resolved with me staying in front of the drive thru speaker. I get to the window and the person just says we don’t have any online orders in our system. Another person taking orders looks over and just repeats ‘we don’t have an online order’ and then turns away as if there’s something *I* can do about it. What that might be I have no idea since they’ve done literally nothing to even try to fix the situation. I show them the order on my phone, I get a blank stare back and again hear, ´it’s not in our system.´ and they continue to take orders from the cars behind me, but provide me no instruction on what I’m supposed to do…should I pull up and they’ll bring my order to me? Who knows? I show them my order again to show it is for this location and what my order was, they still do absolutely nothing except to say ´we have to wait till see your order’. Really? That’s the only solution they can offer? Finally, the person at the window tells the manager what’s happening and she takes the initiative to look at my order and just have them make it for me.
The staff here are incompetent and make filling food and drink orders at a fast food place as complicated and slow as possible. I have no idea why the online order would take so long to get to their store, but since I’ve already paid for my order is anything helped by them telling customers they can’t see the order and that’s it?
We’ve ordered here in the past and even ordering at the drive thru directly yielded a painful experience with no sense of customer service even being in the top 100 things this location cares about, and even getting orders fulfilled correctly might be #100 on that list.
Avoid this location at all cost, and you will save yourself time and frustration. The location seems convenient but they will prove that location isn’t everything.
Atmosphere: 1
Food: 2
Service: 1
Redouane Selouani
I like this guys, very good service, l had experience one time l didn’t finish put my change in my pocket all my 3 orders they were done ready thanks
Atmosphere: 5
Service: 5
Paul Sirois
Timmy hos man, can't go wrong!
Rick Santo
Horrible service
Service: 1
Ryan Yoon
had a disappointing experience at the drive-thru. I ordered two coffees, but they only gave me one. Mistakes happen, and I understand they may have misheard, so I politely mentioned that I had ordered two. However, the staff responded very rudely, saying, "You only ordered one!"
When I asked if I could place another order for the second coffee, they rolled their eyes at me and begrudgingly made it. Of course, I had already paid for two coffees, so I was just asking for what I had paid for.
This level of rudeness is completely unacceptable. I understand that mistakes happen, but basic courtesy shouldn’t be too much to ask. I won't be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
Rod
Food was great and super fresh. Very nice people:)
Atmosphere: 5
Food: 5
Service: 5
A. Christine Slater
On the run with Tim's
Atmosphere: 5
Food: 5
Service: 5
Martin Hamer
Lovely young ladies serving with genuine warmth and professionalism. Prompt, efficient smiling staff all around. Coffee was as expected, hot, delicious and not stale. Too early for food. I will return and highly recommend. Food products look appetizing and not a fly to be seen in this impeccably clean store.
Atmosphere: 5
Service: 5
Chuck Dixon
I have been stuck in their drive thru for about 30 mins now I would suggest any other place for coffee then here.
Bought the bacon in an English muffin and the eggs still have some shells.
Atmosphere: 4
Food: 3
Service: 5
Y Touchan
Very rude staff
Atmosphere: 1
Food: 5
Service: 1
Bomar Apolinario
Great staff
Atmosphere: 5
Food: 5
Service: 5
Juan Castillo
Very inconsistent with quality of service. Most of the times they get the order right, it would help if they didn't talk over you while ordering in the drive through. Sometimes it's loud because a big truck passes by and you can't hear what they say, then they get upset when you ask to repeat themselves. This morning we went and got a drink and a few bakery items. They didn't give me one item and the only drink we ordered was made wrong. It wasn't busy to justify the mix up.
Atmosphere: 3
Food: 3
Service: 2
Izabella Cotterill
Just no! first my husband order crispy chicken this looks like chicken out of a can tastes like it too there was no care in this making of the wrap ordered this meal around 12pm on Tuesday the 24th of sept do better
best tim
Atmosphere: 5
Food: 5
Service: 5
This has to be the Tim Hortons with the worst customer service in the city.
I have made my final online order for pickup at this location after giving them multiple chances.
Each time I place my order and when I go to pick it up they say they can’t see it and then go silent with no directions.
This time I ordered at least 15 mins before I arrived and when I got to the drive thru menu they said they didn’t have my order. They asked which location I placed the order at and confirmed I was at the right one. From there, they just kept repeating we don’t have an online order under that name. Again they stop there and provide no other hope or remedy, not ´please drive ahead and let’s check your order’, only ‘we don’t have an online order under that name’. How does that help fix the situation? There are cars behind me, do they want me to sit there and wait till my order shows up in there system? Who knows, they won’t tell you anything.
I decide to drive up to the window, since I can’t see anyway this will get resolved with me staying in front of the drive thru speaker.
I get to the window and the person just says we don’t have any online orders in our system. Another person taking orders looks over and just repeats ‘we don’t have an online order’ and then turns away as if there’s something *I* can do about it. What that might be I have no idea since they’ve done literally nothing to even try to fix the situation.
I show them the order on my phone, I get a blank stare back and again hear, ´it’s not in our system.´ and they continue to take orders from the cars behind me, but provide me no instruction on what I’m supposed to do…should I pull up and they’ll bring my order to me? Who knows?
I show them my order again to show it is for this location and what my order was, they still do absolutely nothing except to say ´we have to wait till see your order’. Really? That’s the only solution they can offer?
Finally, the person at the window tells the manager what’s happening and she takes the initiative to look at my order and just have them make it for me.
The staff here are incompetent and make filling food and drink orders at a fast food place as complicated and slow as possible. I have no idea why the online order would take so long to get to their store, but since I’ve already paid for my order is anything helped by them telling customers they can’t see the order and that’s it?
We’ve ordered here in the past and even ordering at the drive thru directly yielded a painful experience with no sense of customer service even being in the top 100 things this location cares about, and even getting orders fulfilled correctly might be #100 on that list.
Avoid this location at all cost, and you will save yourself time and frustration. The location seems convenient but they will prove that location isn’t everything.
Atmosphere: 1
Food: 2
Service: 1
I like this guys, very good service, l had experience one time l didn’t finish put my change in my pocket all my 3 orders they were done ready thanks
Atmosphere: 5
Service: 5
Timmy hos man, can't go wrong!
Horrible service
Service: 1
had a disappointing experience at the drive-thru. I ordered two coffees, but they only gave me one. Mistakes happen, and I understand they may have misheard, so I politely mentioned that I had ordered two. However, the staff responded very rudely, saying, "You only ordered one!"
When I asked if I could place another order for the second coffee, they rolled their eyes at me and begrudgingly made it. Of course, I had already paid for two coffees, so I was just asking for what I had paid for.
This level of rudeness is completely unacceptable. I understand that mistakes happen, but basic courtesy shouldn’t be too much to ask. I won't be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
Food was great and super fresh. Very nice people:)
Atmosphere: 5
Food: 5
Service: 5
On the run with Tim's
Atmosphere: 5
Food: 5
Service: 5
Lovely young ladies serving with genuine warmth and professionalism. Prompt, efficient smiling staff all around. Coffee was as expected, hot, delicious and not stale. Too early for food. I will return and highly recommend. Food products look appetizing and not a fly to be seen in this impeccably clean store.
Atmosphere: 5
Service: 5
I have been stuck in their drive thru for about 30 mins now I would suggest any other place for coffee then here.
Restaurantji Recommends
Bought the bacon in an English muffin and the eggs still have some shells.
Atmosphere: 4
Food: 3
Service: 5
Very rude staff
Atmosphere: 1
Food: 5
Service: 1
Great staff
Atmosphere: 5
Food: 5
Service: 5
Very inconsistent with quality of service. Most of the times they get the order right, it would help if they didn't talk over you while ordering in the drive through. Sometimes it's loud because a big truck passes by and you can't hear what they say, then they get upset when you ask to repeat themselves.
This morning we went and got a drink and a few bakery items. They didn't give me one item and the only drink we ordered was made wrong. It wasn't busy to justify the mix up.
Atmosphere: 3
Food: 3
Service: 2
Just no! first my husband order crispy chicken this looks like chicken out of a can tastes like it too there was no care in this making of the wrap ordered this meal around 12pm on Tuesday the 24th of sept do better
Atmosphere: 1
Food: 1
Service: 1
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