My rating is for the women who wear hijab here. Rude and 0% customer service skills. It happened to us twice, via drive thru and takeout 👎
Atmosphere: 2
Food: 3
Service: 1
Joel Kingdon1234
This one here in Calgary has to be the worst waited 35min to get my order, she asked me 3 times what I wanted and still got it wrong.
Atmosphere: 1
Food: 2
Service: 1
Best of the best
They were fast, but I don't know why it just didn't feel friendly nor comfortable to dine in.
Atmosphere: 2
Food: 3
Service: 5
Biniam Tgiorgis
They don't even know haw to make a coffe,none of them ever drink coffe,they don't flow instruction
Atmosphere: 1
Food: 1
Service: 1
Naveed Ahsan
Rajan and Aman
Atmosphere: 5
Food: 5
Service: 5
Jeseram Marantal
Rajan and aman thair friendly
Atmosphere: 5
Food: 5
Service: 5
Nesrine Menai
Rajan and aman
Atmosphere: 5
Food: 5
Service: 5
Alex morrisseau
Rajan and aman
Atmosphere: 5
Food: 5
Service: 5
John Polachan
Aman and rajan were fantastic in there service.
Atmosphere: 5
Food: 5
Service: 5
Nat .K
Horrible service, I was treated horrible today at this location by a woman who wears hijab and felt really disrespected. The management needs to do something about it….
A guy with turban served us didn’t communicate properly. We felt ignored and disrespected at the moment.
Service: 1
Виталий Бутенко
From a restaurant located a kilometer away from me I waited for delivery for almost an hour. The courier did not even contact me, my inquiries were answered vaguely. The manager seemed to have no idea what was going on.
Ra Vi
Update : to all customers / future customers: As per the organization response, I filed a complaint to them, got a lame reply from assistant manager that they tried to contact me and couldn't get hold of me ,and advised I should be contacting them , A LIE that they even tried to contact me , asked for a proof that they tried to call me but no response from store and they just ignored it, tried to contact again the organization but no response from organization either , I am writing to formally raise a complaint regarding a deeply disappointing and disrespectful experience at your location situated at 2580 – 20th Avenue NE, Calgary, AB T1Y 6E8 (Store #103548) on july 17 2025. i have never felt so much disrespectful and ashamed in front of other customers.
I visited this location with my pregnant wife and placed an order at the counter for bagels, a farmer’s wrap, two hash browns, and coffee. After completing the order, we waited patiently, but no one called us when the food was ready. Unbeknownst to us, the food had been prepared and left near the cold coffee station — completely forgotten.
After approximately 10 minutes, I had to approach the counter to remind the cashier, who seemed unaware that our food was even ready. Upon realizing the error, she angrily confronted another staff member and then dismissed my concern when I politely requested the food be checked for temperature, as it had likely been sitting out. She refused to check or remake it, saying, “We are not making another one—you have to take it.”
When I calmly responded that I would prefer a refund due to the poor handling and attitude, I was told, “Take your refund and please leave,” in a disrespectful and dismissive tone, all while other customers were present. I asked to speak with a manager and was told no manager was available. I also requested the cashier’s and manager’s names and was flat-out refused. The staff claimed they do not wear name tags and would not share any identifying information.
After significant persistence, I was eventually told the names Saira, Sulafa, and Hanifa, though I highly doubt the authenticity of these names based on their evasive responses. The name on the till receipt was Sheila Ramilo, but they insisted the till belonged to someone else.
This was not only an extremely unprofessional and humiliating experience, but it also resulted in my wife not being able to enjoy the food she wanted, and we lost the use of a special offer since the promo was already redeemed at this location.
This experience raises serious concerns: Poor food handling Unacceptable, rude customer service Lack of accountability or leadership Refusal to provide basic customer support or names Disrespect and disregard for customers, including a visibly pregnant woman
As a loyal customer of Tim Hortons, I expected much better. This experience was completely unacceptable, and I intend to share it publicly across social media platforms so others are aware of how customers are being treated at this location. It is important that people know the level of service being delivered and the way complaints are being silenced.
I hope that someone from your leadership team will reach out to address this matter directly and provide a clear explanation of the steps being taken to correct this issue and retrain staff at this location.
Atmosphere: 1
Food: 1
Service: 1
Breian Church
Please teach your staff how to cut the bagels properly
Atmosphere: 1
Food: 1
Service: 2
Derek Fuller
Please don't advertise that you're open 24 hours when you're not!! I showed up at 5am and was told you open at 6am. Please change the hours on the site.
My rating is for the women who wear hijab here. Rude and 0% customer service skills. It happened to us twice, via drive thru and takeout 👎
Atmosphere: 2
Food: 3
Service: 1
This one here in Calgary has to be the worst waited 35min to get my order, she asked me 3 times what I wanted and still got it wrong.
Atmosphere: 1
Food: 2
Service: 1
They were fast, but I don't know why it just didn't feel friendly nor comfortable to dine in.
Atmosphere: 2
Food: 3
Service: 5
They don't even know haw to make a coffe,none of them ever drink coffe,they don't flow instruction
Atmosphere: 1
Food: 1
Service: 1
Rajan and Aman
Atmosphere: 5
Food: 5
Service: 5
Rajan and aman thair friendly
Atmosphere: 5
Food: 5
Service: 5
Rajan and aman
Atmosphere: 5
Food: 5
Service: 5
Rajan and aman
Atmosphere: 5
Food: 5
Service: 5
Aman and rajan were fantastic in there service.
Atmosphere: 5
Food: 5
Service: 5
Horrible service, I was treated horrible today at this location by a woman who wears hijab and felt really disrespected. The management needs to do something about it….
Restaurantji Recommends
A guy with turban served us didn’t communicate properly. We felt ignored and disrespected at the moment.
Service: 1
From a restaurant located a kilometer away from me I waited for delivery for almost an hour. The courier did not even contact me, my inquiries were answered vaguely. The manager seemed to have no idea what was going on.
Update : to all customers / future customers:
As per the organization response, I filed a complaint to them, got a lame reply from assistant manager that they tried to contact me and couldn't get hold of me ,and advised I should be contacting them , A LIE that they even tried to contact me , asked for a proof that they tried to call me but no response from store and they just ignored it, tried to contact again the organization but no response from organization either ,
I am writing to formally raise a complaint regarding a deeply disappointing and disrespectful experience at your location situated at 2580 – 20th Avenue NE, Calgary, AB T1Y 6E8 (Store #103548) on july 17 2025. i have never felt so much disrespectful and ashamed in front of other customers.
I visited this location with my pregnant wife and placed an order at the counter for bagels, a farmer’s wrap, two hash browns, and coffee. After completing the order, we waited patiently, but no one called us when the food was ready. Unbeknownst to us, the food had been prepared and left near the cold coffee station — completely forgotten.
After approximately 10 minutes, I had to approach the counter to remind the cashier, who seemed unaware that our food was even ready. Upon realizing the error, she angrily confronted another staff member and then dismissed my concern when I politely requested the food be checked for temperature, as it had likely been sitting out. She refused to check or remake it, saying, “We are not making another one—you have to take it.”
When I calmly responded that I would prefer a refund due to the poor handling and attitude, I was told, “Take your refund and please leave,” in a disrespectful and dismissive tone, all while other customers were present. I asked to speak with a manager and was told no manager was available. I also requested the cashier’s and manager’s names and was flat-out refused. The staff claimed they do not wear name tags and would not share any identifying information.
After significant persistence, I was eventually told the names Saira, Sulafa, and Hanifa, though I highly doubt the authenticity of these names based on their evasive responses. The name on the till receipt was Sheila Ramilo, but they insisted the till belonged to someone else.
This was not only an extremely unprofessional and humiliating experience, but it also resulted in my wife not being able to enjoy the food she wanted, and we lost the use of a special offer since the promo was already redeemed at this location.
This experience raises serious concerns:
Poor food handling
Unacceptable, rude customer service
Lack of accountability or leadership
Refusal to provide basic customer support or names
Disrespect and disregard for customers, including a visibly pregnant woman
As a loyal customer of Tim Hortons, I expected much better. This experience was completely unacceptable, and I intend to share it publicly across social media platforms so others are aware of how customers are being treated at this location. It is important that people know the level of service being delivered and the way complaints are being silenced.
I hope that someone from your leadership team will reach out to address this matter directly and provide a clear explanation of the steps being taken to correct this issue and retrain staff at this location.
Atmosphere: 1
Food: 1
Service: 1
Please teach your staff how to cut the bagels properly
Atmosphere: 1
Food: 1
Service: 2
Please don't advertise that you're open 24 hours when you're not!! I showed up at 5am and was told you open at 6am. Please change the hours on the site.
Service: 1
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