Witnessed the worst customer service on Sunday, Nov 9 around 11:45am by the tall gentleman behind the counter. A guest came in to say he just went through the drive-through with his family and instead of getting the four hashbrowns he ordered, they got a doughnut. So he was just coming in to get his correct order. The tall, Tim Hortons worker refused to give him the hashbrowns, essentially told the man he was lying because the man didn’t know the exact price he paid for his order, and then told the man that hashbrowns were too expensive for him to just give him 4. It was absolutely mind blowing the way the tall employee treated this customer. Finally, the guest got his wife’s phone to show the employee that they paid for it on the app and the employees only response was “you said you paid $11:38 and that says $11.46” or something ridiculous like that. Tim Hortons is a business that values their guest and this employee clearly does not align with the company values, he needs to be trained or find somewhere that aligns with the way he’s going to treat people
Jose Rios
Beautiful place with lots of memories for myself Lovely owners and stuff
Atmosphere: 5
Food: 5
Service: 5
italia caesar
I was just in this drive-thru ordered a meal with a hash brown drove off as the person working drive thru was asking if I want a hash brown. I said yes but I’m guessing the speaker had already cut so no one heard. I get to the window the guy doesn’t repeat my order. I pay with a gift card and he doesn’t hand me a hashbrown. I asked for it and the Indian/Punjabi guy is giving me sass because I didn’t pay for one. The manager refuses to assist and refund my order. They want me to any additional when my meal would have been cheaper. Very disappointed that this location doesnt care about customer service.
Updated: Oct 31 I asked for a double stacked BELT bagel and person taking my order kept asking no tomato? No idea where she was getting this from. I clearly stated to her I didn’t not say that I want tomato. And the lady said she understood. I got a to work and there are no veggies on my sandwich when i observed being charged for a double stacked belt bagel
Atmosphere: 1
Food: 1
Service: 1
Suzanne Cooke
I don’t know why I keep going to this Tim Hortons. I’m really disappointed with the quality at this Tim Hortons drive-thru. Two days in a row I’ve received a breakfast wrap that was mangled and soggy and not edible — it looked like no care was taken at all in preparing it. It’s frustrating to spend money on food that isn’t even close to what it should be. Buyer beware at this location — they definitely need to take more pride in the food they serve.
Food: 1
Service: 1
Marry Gerlits
Hello everyone! I was in this place first time. I ordered food and drinks and they made all my meals right. I didn't get any problems with that Tim Hortons. Polite lady and professional I think,supervisor. Thank you for your job guys.
Atmosphere: 5
Food: 5
Service: 5
Merhawit Adhanom
Thank you guys for good food and fresh drinks.
Atmosphere: 5
Food: 5
Service: 5
Gloria Buaya
Thank you for everything. Perfect service and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Garry Khera
Service is really good. Staff there is very friendly and cooperative.
Atmosphere: 5
Food: 5
Service: 5
Alex
Good service, thank you!
Atmosphere: 5
Food: 5
Service: 5
Greisha F
This is the worst location for Tim’s- they never have good customer service over the drive thru and I’d say about 50% of the time they mess up orders. They take no care at all in making the food and my food normally looks like it was thrown together so sloppily. Like I get it’s busy, but I’m spending money- Please make sure my wrap doesn’t look like it was folded by a monkey. It’s only because it’s the location on my way to work that I keep going. If you can take the time to step inside, the Tim Hortons down the road on 16th and 10th is much better. I don’t normally post reviews, but this place SUCKS man.
Also- I’m sure I’ll just receive the generic 1 sentence response every other 1 star review has received from the management on here. I don’t think these reviews really do anything about how the location is run, and I doubt management is doing anything to change it. I don’t think they care. There are so many bad reviews over months and months and still when I go it never gets better- so I don’t think they are trying to fix it in any way.
They ran out of roll up the rim cups weeks before the contest was over, they also often burn the toasted bagels I order and if i get one with butter they add huge clumps of butter. Someone needs to train these employees on how to prepare food and also on how to treat customers often they are flat out rude here.
Atmosphere: 3
Food: 3
Service: 3
Augustine Banson
Terrible service by staff. Staff acted like they were doing me a favor by providing the food I had ordered.
Atmosphere: 2
Food: 3
Service: 1
K Singh
Stupid store didn't update that they don't have french vanilla i ordered on app but did not get vanilla or a refund tim running a very profitable scam
Atmosphere: 1
Food: 1
Service: 1
Jonathan Hartney
It’s a staple in the morning before a hockey game or soccer game. Always reliable and fast service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Farmer's Breakfast Wrap, Ice Cappuccino and Toasted Bagel with Cream Cheese, Bacon B E L T on an Everything Bagel
Witnessed the worst customer service on Sunday, Nov 9 around 11:45am by the tall gentleman behind the counter. A guest came in to say he just went through the drive-through with his family and instead of getting the four hashbrowns he ordered, they got a doughnut. So he was just coming in to get his correct order. The tall, Tim Hortons worker refused to give him the hashbrowns, essentially told the man he was lying because the man didn’t know the exact price he paid for his order, and then told the man that hashbrowns were too expensive for him to just give him 4. It was absolutely mind blowing the way the tall employee treated this customer. Finally, the guest got his wife’s phone to show the employee that they paid for it on the app and the employees only response was “you said you paid $11:38 and that says $11.46” or something ridiculous like that. Tim Hortons is a business that values their guest and this employee clearly does not align with the company values, he needs to be trained or find somewhere that aligns with the way he’s going to treat people
Beautiful place with lots of memories for myself
Lovely owners and stuff
Atmosphere: 5
Food: 5
Service: 5
I was just in this drive-thru ordered a meal with a hash brown drove off as the person working drive thru was asking if I want a hash brown.
I said yes but I’m guessing the speaker had already cut so no one heard. I get to the window the guy doesn’t repeat my order. I pay with a gift card and he doesn’t hand me a hashbrown. I asked for it and the Indian/Punjabi guy is giving me sass because I didn’t pay for one. The manager refuses to assist and refund my order. They want me to any additional when my meal would have been cheaper. Very disappointed that this location doesnt care about customer service.
Updated: Oct 31 I asked for a double stacked BELT bagel and person taking my order kept asking no tomato? No idea where she was getting this from. I clearly stated to her I didn’t not say that I want tomato. And the lady said she understood. I got a to work and there are no veggies on my sandwich when i observed being charged for a double stacked belt bagel
Atmosphere: 1
Food: 1
Service: 1
I don’t know why I keep going to this Tim Hortons. I’m really disappointed with the quality at this Tim Hortons drive-thru. Two days in a row I’ve received a breakfast wrap that was mangled and soggy and not edible — it looked like no care was taken at all in preparing it. It’s frustrating to spend money on food that isn’t even close to what it should be. Buyer beware at this location — they definitely need to take more pride in the food they serve.
Food: 1
Service: 1
Hello everyone!
I was in this place first time.
I ordered food and drinks and they made all my meals right. I didn't get any problems with that Tim Hortons. Polite lady and professional I think,supervisor. Thank you for your job guys.
Atmosphere: 5
Food: 5
Service: 5
Thank you guys for good food and fresh drinks.
Atmosphere: 5
Food: 5
Service: 5
Thank you for everything. Perfect service and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Service is really good. Staff there is very friendly and cooperative.
Atmosphere: 5
Food: 5
Service: 5
Good service, thank you!
Atmosphere: 5
Food: 5
Service: 5
This is the worst location for Tim’s- they never have good customer service over the drive thru and I’d say about 50% of the time they mess up orders. They take no care at all in making the food and my food normally looks like it was thrown together so sloppily. Like I get it’s busy, but I’m spending money- Please make sure my wrap doesn’t look like it was folded by a monkey. It’s only because it’s the location on my way to work that I keep going. If you can take the time to step inside, the Tim Hortons down the road on 16th and 10th is much better. I don’t normally post reviews, but this place SUCKS man.
Also- I’m sure I’ll just receive the generic 1 sentence response every other 1 star review has received from the management on here. I don’t think these reviews really do anything about how the location is run, and I doubt management is doing anything to change it. I don’t think they care. There are so many bad reviews over months and months and still when I go it never gets better- so I don’t think they are trying to fix it in any way.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
nice place
Atmosphere: 5
Food: 5
Service: 5
They ran out of roll up the rim cups weeks before the contest was over, they also often burn the toasted bagels I order and if i get one with butter they add huge clumps of butter. Someone needs to train these employees on how to prepare food and also on how to treat customers often they are flat out rude here.
Atmosphere: 3
Food: 3
Service: 3
Terrible service by staff. Staff acted like they were doing me a favor by providing the food I had ordered.
Atmosphere: 2
Food: 3
Service: 1
Stupid store didn't update that they don't have french vanilla i ordered on app but did not get vanilla or a refund tim running a very profitable scam
Atmosphere: 1
Food: 1
Service: 1
It’s a staple in the morning before a hockey game or soccer game. Always reliable and fast service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Farmer's Breakfast Wrap, Ice Cappuccino and Toasted Bagel with Cream Cheese, Bacon B E L T on an Everything Bagel
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