To be honest, the food is amazing. On the other hand, it can get really busy and crowded. The service is kind of a hit or miss — sometimes you’re met with super respectful staff, and other times it’s more of an “I’d totally be nice right now, but someone just ordered four combos on DoorDash, there are fifteen people in line, and I’m about to lose it” kind of vibe. I can’t really blame them though; it’s stressful, especially being located right next to a high school.
I recently went through the drive-thru and said, “Can I have ketchup? Like… a lottt of ketchup?” When I got my fries, the bag was absolutely loaded with ketchup — so big ups to the staff for that!
Atmosphere: 3
Food: 5
Service: 3
Dustin Bonkowsky
This place is disgusting!
Atmosphere: 1
Food: 1
Service: 1
Brandon Morgan
This happened on Saturday, October 19th, at approximately 11:30 PM. I ordered a Bacon Deluxe in the drive-thru and ate half while driving, only to realize there was no bacon. I then drove five minutes toward my house and five minutes back, waiting behind five cars in the drive-thru while my meal got cold.
What surprised me most was that they didn’t just take my word for it. The employee insisted on taking the half-eaten burger back for “investigative purposes,” as if it were a crime scene. I’m a polite, clean-cut customer, and I even pulled up in a newer pickup truck—they could have simply trusted me. In the past, when other restaurants have made a mistake, they’ve always just let me keep the rest for the inconvenience. The burger doesn’t cost much for them to make, and the big problem for me is wasting food—I wasn’t raised that way.
At least the cashier acknowledged the mistake after handing me the new burger, which I appreciated. However, the cook’s behavior made the situation worse. She walked up behind the cashier while I was speaking, and her expression clearly said, “Why is this guy complaining?”—as if I were the problem. It felt unnecessary and unprofessional.
After all the driving, waiting in line, and my meal getting cold, simply remaking the burger and letting me keep the rest of the original would have been reasonable. Come on—what do you think I’m going to do, go through all this just to scam Wendy’s for half a burger? Give me a break.
On top of this, it seems like every time I go, I can’t order through the app to save money because it’s always down, which just adds to the frustration.
Kyle Dresser
Expensive, but they got my order right and tasted great!
Food: 4
Service: 4
Steve M
This is absolutely the ! Worst Wendy’s in my lifetime !!! I called to complain to the service line. Picked up in LA. N was absolutely incapable of doing her job, very sad. Got in my car n drive to speak to a manager @ 11:30 am so as not to inconvenience. Was treated with rudeness n a attitude. I will never not ever return. I asked for her store number ?? N she lied 🤪.
Livy Pagdanganan
Tables and floors are always dirty Even if it’s not busy no one’s doing the tables to clean up for the next customers.
Not that friendly people.
Like right now, tables are so dirty. No one wants to wipe them out. 😡😩
Atmosphere: 1
Food: 4
Service: 1
Eric O'Brien
Very dirty restaurant and bathrooms are filthy. Homeless person sleeping at table.
Atmosphere: 1
Food: 2
Service: 1
chidex norom
Can you guy check this place out @ Wendy’s franchise? They always have issues with their POS terminals and for some reason do not apply coupons. This is my experience for a while now and today at 9;10pm Thursday Oct 2nd.
I requested they engage the manager that she is able to apply the coupon code if the terminal is not working and they lied that they weren’t able to apply the codes. These has been done in several Wendy’s location where they are able to use manual over ride of the coupon if for some reason the app/terminal ain’t working. I am reporting it this time because this has happened more than once. Please look into it. Subsequently i’ll send a mail to management of Wendy’s.
Atmosphere: 4
Food: 4
Service: 2
Ariana Kubik
By far the worst service I've ever received. I work fast food, and I can confidently say that this is not the way to keep customers. Their scan machine was not working and therefore the discount was not working, I asked for ketchup in the bag, they not only didn't give me ketchup, but didn't even give me a bag. Very disappointed.
The frosty was actually excellent and thick. The chicken sandwich and fries were as expected. But there are some seriously sketchy patrons in and around this place. The bathroom is also in need of a serious clean.
Atmosphere: 1
Food: 5
Service: 3
Shassy B
The food was fresh, the service was good, plenty of tables available. The restaraunt itself was always clean everything i go there.
Atmosphere: 5
Food: 5
Service: 4
joseph ciphery
Hit or miss with the food staff is nice tho
Atmosphere: 1
Food: 3
Service: 5
Seanna Jones
I agree with some contributors that this location is in need of an upgrade & regular maintenance. It's a busy location next to a high-school, C-train station and various large retailers. I think the staff here deserve a big pat on the back. I've ordered from here a few time now, and I'm not disappointed. It's up to the owners to repair & upgrade their store. The people working there can only pass along your concerns. My orders have been spot on, tasty and fresh.
Atmosphere: 4
Food: 5
Service: 5
Shar Gray
Manager refused to give me a packet of jam because my breakfast sandwich was made with a biscuit instead of a croissant or muffin.
Humna has top tier customer service
To be honest, the food is amazing. On the other hand, it can get really busy and crowded. The service is kind of a hit or miss — sometimes you’re met with super respectful staff, and other times it’s more of an “I’d totally be nice right now, but someone just ordered four combos on DoorDash, there are fifteen people in line, and I’m about to lose it” kind of vibe. I can’t really blame them though; it’s stressful, especially being located right next to a high school.
I recently went through the drive-thru and said, “Can I have ketchup? Like… a lottt of ketchup?” When I got my fries, the bag was absolutely loaded with ketchup — so big ups to the staff for that!
Atmosphere: 3
Food: 5
Service: 3
This place is disgusting!
Atmosphere: 1
Food: 1
Service: 1
This happened on Saturday, October 19th, at approximately 11:30 PM. I ordered a Bacon Deluxe in the drive-thru and ate half while driving, only to realize there was no bacon. I then drove five minutes toward my house and five minutes back, waiting behind five cars in the drive-thru while my meal got cold.
What surprised me most was that they didn’t just take my word for it. The employee insisted on taking the half-eaten burger back for “investigative purposes,” as if it were a crime scene. I’m a polite, clean-cut customer, and I even pulled up in a newer pickup truck—they could have simply trusted me. In the past, when other restaurants have made a mistake, they’ve always just let me keep the rest for the inconvenience. The burger doesn’t cost much for them to make, and the big problem for me is wasting food—I wasn’t raised that way.
At least the cashier acknowledged the mistake after handing me the new burger, which I appreciated. However, the cook’s behavior made the situation worse. She walked up behind the cashier while I was speaking, and her expression clearly said, “Why is this guy complaining?”—as if I were the problem. It felt unnecessary and unprofessional.
After all the driving, waiting in line, and my meal getting cold, simply remaking the burger and letting me keep the rest of the original would have been reasonable. Come on—what do you think I’m going to do, go through all this just to scam Wendy’s for half a burger? Give me a break.
On top of this, it seems like every time I go, I can’t order through the app to save money because it’s always down, which just adds to the frustration.
Expensive, but they got my order right and tasted great!
Food: 4
Service: 4
This is absolutely the ! Worst Wendy’s in my lifetime !!! I called to complain to the service line. Picked up in LA. N was absolutely incapable of doing her job, very sad. Got in my car n drive to speak to a manager @ 11:30 am so as not to inconvenience. Was treated with rudeness n a attitude. I will never not ever return. I asked for her store number ?? N she lied 🤪.
Tables and floors are always dirty
Even if it’s not busy no one’s doing the tables to clean up for the next customers.
Not that friendly people.
Like right now, tables are so dirty. No one wants to wipe them out. 😡😩
Atmosphere: 1
Food: 4
Service: 1
Very dirty restaurant and bathrooms are filthy. Homeless person sleeping at table.
Atmosphere: 1
Food: 2
Service: 1
Can you guy check this place out @ Wendy’s franchise? They always have issues with their POS terminals and for some reason do not apply coupons. This is my experience for a while now and today at 9;10pm Thursday Oct 2nd.
I requested they engage the manager that she is able to apply the coupon code if the terminal is not working and they lied that they weren’t able to apply the codes. These has been done in several Wendy’s location where they are able to use manual over ride of the coupon if for some reason the app/terminal ain’t working. I am reporting it this time because this has happened more than once. Please look into it. Subsequently i’ll send a mail to management of Wendy’s.
Atmosphere: 4
Food: 4
Service: 2
By far the worst service I've ever received. I work fast food, and I can confidently say that this is not the way to keep customers. Their scan machine was not working and therefore the discount was not working, I asked for ketchup in the bag, they not only didn't give me ketchup, but didn't even give me a bag. Very disappointed.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
The frosty was actually excellent and thick. The chicken sandwich and fries were as expected. But there are some seriously sketchy patrons in and around this place. The bathroom is also in need of a serious clean.
Atmosphere: 1
Food: 5
Service: 3
The food was fresh, the service was good, plenty of tables available. The restaraunt itself was always clean everything i go there.
Atmosphere: 5
Food: 5
Service: 4
Hit or miss with the food staff is nice tho
Atmosphere: 1
Food: 3
Service: 5
I agree with some contributors that this location is in need of an upgrade & regular maintenance. It's a busy location next to a high-school, C-train station and various large retailers. I think the staff here deserve a big pat on the back. I've ordered from here a few time now, and I'm not disappointed. It's up to the owners to repair & upgrade their store. The people working there can only pass along your concerns. My orders have been spot on, tasty and fresh.
Atmosphere: 4
Food: 5
Service: 5
Manager refused to give me a packet of jam because my breakfast sandwich was made with a biscuit instead of a croissant or muffin.
Atmosphere: 3
Food: 3
Service: 1
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