Pizza Hut
120 Fifth Ave #401, Cochrane
(403) 932-2037
Recent Reviews
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Was really undercooked and gross. It was good about a year ago but disgusting now.
Not sure why it can with the alum tray but I’m sure that didn’t help for the soggy dough. Flavor and smell was off.
Food: 1
Staff is very responsive and supportive.
Atmosphere: 5
Food: 5
Service: 5
Staff was very kind, food was delicious and on time.
Atmosphere: 5
Food: 5
Service: 5
Great service, very friendly staff and order always ready on time
Atmosphere: 5
Food: 5
Service: 5
The pizza was fresh, cheesy, and had that classic flavor you expect from them. The crust was cooked just right—crispy on the outside, soft on the inside.
Atmosphere: 5
Food: 5
Service: 5
Staff is very friendly and the pizza was tasted very elite. Been eating same pizza options from here and there but the staff recommended me really good combinations to try and honestly loved it🔥definitely having my sunday feasts from here now.
Extremely disappointed with my recent visit. I asked for a simple change—to swap the base sauce with pesto, something I’ve ordered here before without any issue. This time, I was flatly told it’s “not Pizza Hut policy.” No willingness to help, no explanation, just a cold refusal.
What’s frustrating is the inconsistency. If I’ve been able to get this before, why is it suddenly not allowed? Either train your staff properly or update your policies clearly. The staff lacked basic customer service skills and didn’t even try to offer an alternative.
This kind of treatment makes customers feel unwelcome and unvalued. I won’t be returning.
Your online ordering is the worst. THE WORST! Get your shit together. It’s 2025
Good pizza
I usually love Pizza Hut and the food was definitely good however my recent experience wasn’t great. I ordered a drink to go along with my meal and when the driver arrived he had forgotten my drink and only realized after he had left. It had been a minute at most when I called Pizza Hut they told me the driver would bring my drink. I waited for 30 minutes before calling again to ask where my drink was or ask for a refund, when I was told that it would take another 15-20 minutes before my drink would arrive I opted to ask for a refund instead. I was told that there was no refund policy and they could either give me credit or I could wait for the drink. I asked for a refund just for the drink they refused and said that due to their no refund policy they could offer me the credit for the drink, when I agreed to the credit I was told that it was not something that would be applied to my account but I’d instead have to call the restaurant when I placed my order to ask for a free drink. Given that I ordered on the app and not over the phone there is not a situation where I would want to call the store to ask for free things when I have no guarantee that they will either remember or actually honour the credit.
If I was able to receive the refund I requested or if they remembered my drink I would not be upset whatsoever as I did enjoy my meal but it is unfair of a restaurant to not offer a refund for their own mistakes.
I did ask to speak to a manager who was not present so I do not fault the employee who answered the phone as it wasn’t his policy but the management should have a policy put in place to rectify their mistakes.
Restaurantji Recommends
Ordered large pizza and got undersized pizza!
What a pizza!!!
I was out there in Cochrane for a construction job and tried their pizza and i loved it.
Excellent work
keep it up guys
Depends who is working
Sometimes no dip supplied
Sometimes pieces are smaller
Today. No parmasen cheese on breadsticks with cheese.
There prices went up and quality went down
Pizzas are greasy very every greasy
No consideration for health.
I ordered a medium pizza and when we received it. It was smells really bad that you can’t even tolerate and how can you eat it. Called the restaurant and someone over the phone said maybe it was driver’s fault how that could be he is not working in the kitchen just delivering food. So unprofessional staff. Ruin the evening and waste of money.
Place is always clean, good staff and management, order is always on time and correct, and always hot and fresh.
No jokes when say it’s my favourite Pizza in town next to when my parents make it from scratch, and has been for a while.
Atmosphere: 4
Food: 5
Service: 5
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