I been going here almost regularly for some cozy food ,and i was a fan of BP but last night changed my mind,me and mu girlfriend went for a late night dinner the server was fine but i ordered a poutine first time trying it,it was salty and the taste if gravy was burnt,i told my server and she said if i wane anything else i said no,i was hopping I don’t get charged for the poutine they charged me and the manager didn’t seem he cares it felt like he doesn’t want our business ,not a fan of it.
BP service has been going downhill,I don’t recommend this location,stay away give your money to some other restaurants which will appreciate it.
Gloria
Went for my grandsons birthday asked if they could sing they said they don’t do that there. All the other ones I go to always sing.. what a disappointment
Andy Saunders
Ordered for pick up, the Hungry Carnivore and the Jambalaya Fettuccine, 5 min from home. Apparently there's a shortage of Sauce at this location. Maybe a quarter cup of Sauce in each dish. We tried to add more Pasta Sauce we had at home as we didn't want to go back out but it totally ruined it. We paid $70 ish with a tip and threw it in the garbage. This is the second issue at this location regarding food. As a fan of BP's and this location being close, it's very disappointing to have to look elsewhere.
Grant Jones
There is a lot of homeless that hang around
M.A.L
Alot of bad reviews with this boston pizza,and I know why.i observed something that I dont want to say here behind in the kitchen.
Mike Funk
Cindy,
You were incredible. Full house tonight and we were as well taken care of as if we were the only people in the place.
Food was great, service was even better. Thanks for the amazing experience during game 5 of the Oilers game last night.
LD Sweet
Not often do I write a review, however I MUST!
With a reservation, we had hosted 6 teens, 2 toddlers and 4 adults for part of my daughter's 13th birthday at this Boston Pizza Location. Not only were the front host staff very accommodating to quickly rearrange seating, but I must shout out our waitress (Jennifer P).
She was anticipating our needs before we had the need, was so very kind and personable, and really deserves the highest of praise. A true asset to your team! She helped us celebrate my daughter to lengths many in the industry would not have gone to. I'm so grateful for her assistance in serving this party!
Deepest thanks, to this Boston Pizza Team.
Atmosphere: 5
Food: 5
Service: 5
Glady Little
All in my satisfaction
Atmosphere: 5
Food: 5
Service: 5
Eric Dunn (TDC)
Was pretty busy when we went. I had a group of 7 and they sat us at a 6 seater. In retrospect it was very uncomfortable, I kind of wish they had just turned us away if there was going to be no room. Otherwise it's a decent enough place. Great food and drink.
Kid-friendliness: Kids get coloring pages, which is a nice touch.
Atmosphere: 1
Food: 5
Service: 3
Robert St Peter
Always the best time, great service and great people that work there...
Terrible service from an incompetent manager Sha-Lyn that asked for our ID three times, then denied us service! This friend of mine has been of age for over a year and has never had a problem until now. If you want to have a drink after a long day at the job site this is not the place for you.
Atmosphere: 1
Food: 1
Service: 1
Khaybar
They wouldn’t serve me because I didn’t know my address tsk tsk tsk shame on you shaylen
Atmosphere: 1
Food: 1
Service: 1
Ashley MacDermid
Our issue this visit should have been such a simple fix, but it turned into such an incredibly disgusting interaction with the “manager” on duty. We had 3 adult meals and drinks, plus 2 kids meals. It was my son’s 6th birthday and he was very tired, but insisted on his favourite pizza. We were with my father in law from out of town. So this dinner should have been low key. My husband ordered a margarita. This had to have been an accidental make of the drink because it was as if salt spilled into it. It was not drinkable. My husband tried to be polite with the server and told her it’s awful and if he had to drink it, he would try. But my issue is, the moment someone is unhappy with a drink or meal, you automatically ask if they can offer an alternative so that the person is satisfied or to take care of it. This was not offered. The bill came and he noticed it was not taken off despite not being consumed. Again. This was not a preference, the drink was not drinkable. The server apologized, but said the manager would not take care of it. So we asked to speak to the manager. The restaurant was empty and she took a long time to arrive. And when she finally did, she stormed to our table and was straight up defensive off the hop. No apology. We couldn’t even explain the situation before she abruptly interrupted and said she can’t refund because we already paid. If she had been listening, it was more about being heard and understood that the drink was all salt and couldn’t be consumed. Maybe to talk to the bartender in case it is an issue on their end. We were not trying to make a big deal, but she snatched the receipt and stormed off. She shook her head to the group of staff standing by the kitchen, fully annoyed, as if to assert some type of dominance. It was passive aggressive. It was in front of our children and completely wrecked the vibe of our low key night for my son. There is no excuse for this. Families should be able to enjoy a meal and people should be able to communicate in a respectful manner. Customer service 101 is to listen and perhaps find a solution. Not make a scene. Not wreck someone’s night, because quite frankly what if people don’t get to do this often or with people they don’t see often. In this day and age there are options and people are picky about where they want to spend their money. This location has been a staple for our family and we will never return.
Atmosphere: 1
Food: 4
Service: 1
Stacey Leggat
Ravioli was pasty tasting! Pizza was hard and over cooked! Manager on the evening of oct 18 had an attitude and seems like she doesn’t care one bit!! Zero phone manners!! We are from out of town and when we return we wouldn’t come back nor will we recommend!!
Atmosphere: 1
Food: 1
Service: 1
A P
We came from out of town for a volleyball tournament. The restaurant was quick to accomodate us, including adding an extra 18 people to our previous request. We found the service to be exemplary, which can be hard to do with large teenage groups. Kudos to NISHTHA and GRACE who kept our tables fed and hydrated and who were quick to answer/attend to any of our requests. The food was better prepared here than other Boston Pizzas that we've taken the teams too and service was fast- everything you need when trying to wrangle 50 teens. Thanks again!
I been going here almost regularly for some cozy food ,and i was a fan of BP but last night changed my mind,me and mu girlfriend went for a late night dinner the server was fine but i ordered a poutine first time trying it,it was salty and the taste if gravy was burnt,i told my server and she said if i wane anything else i said no,i was hopping I don’t get charged for the poutine they charged me and the manager didn’t seem he cares it felt like he doesn’t want our business ,not a fan of it.
BP service has been going downhill,I don’t recommend this location,stay away give your money to some other restaurants which will appreciate it.
Went for my grandsons birthday asked if they could sing they said they don’t do that there. All the other ones I go to always sing.. what a disappointment
Ordered for pick up, the Hungry Carnivore and the Jambalaya Fettuccine, 5 min from home. Apparently there's a shortage of Sauce at this location. Maybe a quarter cup of Sauce in each dish. We tried to add more Pasta Sauce we had at home as we didn't want to go back out but it totally ruined it. We paid $70 ish with a tip and threw it in the garbage. This is the second issue at this location regarding food. As a fan of BP's and this location being close, it's very disappointing to have to look elsewhere.
There is a lot of homeless that hang around
Alot of bad reviews with this boston pizza,and I know why.i observed something that I dont want to say here behind in the kitchen.
Cindy,
You were incredible. Full house tonight and we were as well taken care of as if we were the only people in the place.
Food was great, service was even better. Thanks for the amazing experience during game 5 of the Oilers game last night.
Not often do I write a review, however I MUST!
With a reservation, we had hosted 6 teens, 2 toddlers and 4 adults for part of my daughter's 13th birthday at this Boston Pizza Location.
Not only were the front host staff very accommodating to quickly rearrange seating, but I must shout out our waitress (Jennifer P).
She was anticipating our needs before we had the need, was so very kind and personable, and really deserves the highest of praise. A true asset to your team! She helped us celebrate my daughter to lengths many in the industry would not have gone to. I'm so grateful for her assistance in serving this party!
Deepest thanks, to this Boston Pizza Team.
Atmosphere: 5
Food: 5
Service: 5
All in my satisfaction
Atmosphere: 5
Food: 5
Service: 5
Was pretty busy when we went. I had a group of 7 and they sat us at a 6 seater. In retrospect it was very uncomfortable, I kind of wish they had just turned us away if there was going to be no room. Otherwise it's a decent enough place. Great food and drink.
Kid-friendliness: Kids get coloring pages, which is a nice touch.
Atmosphere: 1
Food: 5
Service: 3
Always the best time, great service and great people that work there...
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Terrible service from an incompetent manager Sha-Lyn that asked for our ID three times, then denied us service! This friend of mine has been of age for over a year and has never had a problem until now. If you want to have a drink after a long day at the job site this is not the place for you.
Atmosphere: 1
Food: 1
Service: 1
They wouldn’t serve me because I didn’t know my address tsk tsk tsk shame on you shaylen
Atmosphere: 1
Food: 1
Service: 1
Our issue this visit should have been such a simple fix, but it turned into such an incredibly disgusting interaction with the “manager” on duty. We had 3 adult meals and drinks, plus 2 kids meals. It was my son’s 6th birthday and he was very tired, but insisted on his favourite pizza. We were with my father in law from out of town. So this dinner should have been low key. My husband ordered a margarita. This had to have been an accidental make of the drink because it was as if salt spilled into it. It was not drinkable. My husband tried to be polite with the server and told her it’s awful and if he had to drink it, he would try. But my issue is, the moment someone is unhappy with a drink or meal, you automatically ask if they can offer an alternative so that the person is satisfied or to take care of it. This was not offered. The bill came and he noticed it was not taken off despite not being consumed. Again. This was not a preference, the drink was not drinkable. The server apologized, but said the manager would not take care of it.
So we asked to speak to the manager.
The restaurant was empty and she took a long time to arrive. And when she finally did, she stormed to our table and was straight up defensive off the hop. No apology. We couldn’t even explain the situation before she abruptly interrupted and said she can’t refund because we already paid. If she had been listening, it was more about being heard and understood that the drink was all salt and couldn’t be consumed. Maybe to talk to the bartender in case it is an issue on their end. We were not trying to make a big deal, but she snatched the receipt and stormed off. She shook her head to the group of staff standing by the kitchen, fully annoyed, as if to assert some type of dominance. It was passive aggressive. It was in front of our children and completely wrecked the vibe of our low key night for my son.
There is no excuse for this. Families should be able to enjoy a meal and people should be able to communicate in a respectful manner. Customer service 101 is to listen and perhaps find a solution. Not make a scene. Not wreck someone’s night, because quite frankly what if people don’t get to do this often or with people they don’t see often. In this day and age there are options and people are picky about where they want to spend their money. This location has been a staple for our family and we will never return.
Atmosphere: 1
Food: 4
Service: 1
Ravioli was pasty tasting! Pizza was hard and over cooked! Manager on the evening of oct 18 had an attitude and seems like she doesn’t care one bit!! Zero phone manners!! We are from out of town and when we return we wouldn’t come back nor will we recommend!!
Atmosphere: 1
Food: 1
Service: 1
We came from out of town for a volleyball tournament. The restaurant was quick to accomodate us, including adding an extra 18 people to our previous request. We found the service to be exemplary, which can be hard to do with large teenage groups. Kudos to NISHTHA and GRACE who kept our tables fed and hydrated and who were quick to answer/attend to any of our requests. The food was better prepared here than other Boston Pizzas that we've taken the teams too and service was fast- everything you need when trying to wrangle 50 teens. Thanks again!
Atmosphere: 5
Food: 4
Service: 5
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