Dairy Queen Grill & Chill

They bring our food to our table and I forgot to get ketchup, I told my son to get but the male crew offered to get it for us, good customer service.

Atmosphere: 5

Food: 5

Service: 5

Was served uncooked chicken today. Luckily I tore it open before eating it because was pure pink inside. Wasn't offered any kind of reimbursement or coupon just some replacement strips for almost giving me food poisoning.

Atmosphere: 2

Food: 1

Service: 3

Trent was very kind and helpful young man! 10/10 experience! This cutie deserves a raise!!!!

Atmosphere: 5

Food: 5

Service: 5

Blizzard's were great!
Friendly staff.

Atmosphere: 5

Food: 5

Service: 5

I ordered a caramel sundae and I watched it sit on the counter melting before anyone picked it up. It seemed the young man working making ice cream can't cross over the counter and pass it to you as it's not his job but the job of the waitress who took the order who was busy while he watched it melt ?? What kind of business are you running their Very poor customer satisfaction

Atmosphere: 3

Food: 3

Service: 1

$16 for a 4 piece chicken strip? Wow it's gone from bad to worse, good time to quit

Went drive thru / asked for blizzard with extra cheesecake didn't even got regular cheesecake. Called in and the lady on the phone was rude.

Atmosphere: 1

Food: 1

Service: 1

Burger was absolutely disgusting. Greece and or watersoaked through wrapping, cold, pieces of lettuce core on burger. Fries were ok.

Atmosphere: 3

Food: 1

Service: 3

The cashier didn’t ask for my rewards card, which caused me to miss out on deals and points — like the mini Blizzard for 85¢ when spending over $1. When I mentioned it, both the cashier and manager said that since I hadn’t presented my card before paying, there was nothing they could do unless I spent more money. Their explanation was that they don’t ask customers for their rewards card because “most customers don’t know to be asked.”

As a customer, I wouldn’t mind being reminded to scan my rewards card — it would actually be appreciated. A simple reminder would help people avoid missing out on promotions and make the experience more positive.

Atmosphere: 3

Food: 4

Service: 1

Honestly. Kinda bad. 14 dollars for 4 chicken strips the size of a finger. Unsalted fries and a mediocre service experience

Atmosphere: 1

Food: 1

Service: 1

Food was stale. The chicken was dry. The gravy was not dq gravy. It was beef bullion and water, very watery and weird tasting.

Atmosphere: 3

Food: 1

Service: 3

I had a very unpleasant experience today. I simply asked whether the chicken was halal, but the way I was received felt like a clear display of racism. I am British and speak proper English, yet the staff member acted as if she didn’t understand me. She then turned to my 9-year-old son and asked, “What is your mum saying?”—which was completely inappropriate and uncalled for.

I urge the management to take note of this incident. This is no way to treat a customer. 😕

Ordered a Turtles Blizzard cake for a birthday. Once we cut the ice cream cake, it was a regular occasion cake decorated with Turtle pieces on top. Very disappointing as this is the second time we had ordered a blizzard cake from this location and it’s been done incorrectly. Contacted the store the next day and spoke to the manager. She said she was the one who made the cake and got defensive and insinuated that I was wrong. I was not looking for any money back or a replacement, simply just letting them know. Poor customer service.

Atmosphere: 1

Food: 1

Service: 1

You may want to consider addressing the performance of your front-end staff. The person at the counter seemed very sleepy and inattentive, despite the store being fairly quiet with only a few customers. I specifically asked for no tomatoes on my chicken sandwich, but it still came with tomatoes. It’s disappointing to see such issues even when the store isn’t busy.

There were no staff to be seen for like 10 minutes and the guy didn't make the blizzards until 10 minutes after the order came in

Atmosphere: 1

Food: 3

Service: 1