Always come late and have no complaints. food and icecream is always great
romeo
Great service great food but that milkshake machine need to get replace it’s so loud I could hear the cashier to place my order and why is it at the front put it in the back so folks can enjoy there meal
Hold this big L
There was a big lineup at the front, and the employees are nowhere to be found. The pop station’s floor is greasy as hell
Olha Lesevych
Horrible! Horrible! Horrible! Just bought my ice cream and it was already melted and watery. Stuff is not friendly and was not helpful.
gurpreet bal
Hi team, I ordered a medium strawberry milkshake, it was awesome but it came with a narrow paper straw and honestly these straws sucks….. but just not literally. These straws are just insults to these exceptional milkshakes you guys have.
Shawn Underhill
The food is good and as expected for DQ standards. There is plenty of space inside for eating at the restaurant. Sometimes the service can be slower than expected, especially through the drive-thru. Recently, on the last couple of visits, I was very annoyed (and shocked) that they wanted to see my ID at the window. Apparently, there must have been incidents in the past whereby someone in the drive-thru lane behind me overheard my order and attempted to “steel it”. Why? How? They would have to drive past me to get to the window before me. Where could that be done? They would also have to pay first at the window. I have never encountered this practice at any other drive-thru establishment in North America for over 40 years. When I pushed back on this ridiculous request, the worker at the window then said I could get my food without showing my ID, so I am not sure if this is official policy or the kind worker was trying her best to diffuse the situation. Also, they have a sign posted at the pickup window of the acceptable payment types they accept. They don’t accept Amex cards even though their sign states that they do. When I challenged the worker on this , they could not give me an answer. Management’s response to many of the negative reviews on here is mostly a copy/paste with a few words changed sometimes, so I do not have much confidence that customers issues will be addressed satisfactorily. Keep your customers happy and attempt to make things right immediately would be preferred, rather than a comment after a review has been posted.
Chukwudi Ezeoke
The burgers not the best but their fries are really good
Nikhil Sharma
“I was thoroughly impressed with the honesty and integrity of the staff. I accidentally left my iPhone at the store, and they kept it safe until I was able to return and pick it up. Thank you
Farhan Iqbal
We need to work on staff training around customer service. There was a situation where a customer didn’t get the right order, and at first, the cashier made it sound like it was the customer’s fault.
Eventually, the cashier did realize the mistake and brought out a new fudge free of charge, which was great—but that should’ve been the first response. We need to make sure our team responds with understanding and a solution right away, instead of shifting blame. It really affects how the customer feels about the experience.
M. Fox
Google could NOT LOCATE THIS DQ! We searched and searched, never found this location!
Today was cold and lonely, so how cool it was to brave the chill at a DQ Grill n Chill!
Alex Tanish
Went to DQ on March 20 for the free cone promotion, but they charged me anyway. What’s the point of calling it free?
Jason Gacek
Stopped carrying Orange Julius but decided not to tell anyone. And still advertised in the store right now! But they don’t sell it anymore.
prabhleen_ palak
Dhrutika was really nice, good customer service. Happy to be here,
Trevor Bosma
Passed through Chappelle to drop off my daughter and this was the best (by farrrrr the beat) dq I have ever been too! The food was incredible, for fast food standards, and they were so kind and polite. Every time I go into Chappelle now I hit this dq and every time it’s spot on! I’m not a big fast food guy but this dq is one of the few I will eat at!
Always come late and have no complaints. food and icecream is always great
Great service great food but that milkshake machine need to get replace it’s so loud I could hear the cashier to place my order and why is it at the front put it in the back so folks can enjoy there meal
There was a big lineup at the front, and the employees are nowhere to be found. The pop station’s floor is greasy as hell
Horrible! Horrible! Horrible!
Just bought my ice cream and it was already melted and watery. Stuff is not friendly and was not helpful.
Hi team, I ordered a medium strawberry milkshake, it was awesome but it came with a narrow paper straw and honestly these straws sucks….. but just not literally. These straws are just insults to these exceptional milkshakes you guys have.
The food is good and as expected for DQ standards. There is plenty of space inside for eating at the restaurant. Sometimes the service can be slower than expected, especially through the drive-thru. Recently, on the last couple of visits, I was very annoyed (and shocked) that they wanted to see my ID at the window. Apparently, there must have been incidents in the past whereby someone in the drive-thru lane behind me overheard my order and attempted to “steel it”. Why? How? They would have to drive past me to get to the window before me. Where could that be done? They would also have to pay first at the window. I have never encountered this practice at any other drive-thru establishment in North America for over 40 years. When I pushed back on this ridiculous request, the worker at the window then said I could get my food without showing my ID, so I am not sure if this is official policy or the kind worker was trying her best to diffuse the situation. Also, they have a sign posted at the pickup window of the acceptable payment types they accept. They don’t accept Amex cards even though their sign states that they do. When I challenged the worker on this , they could not give me an answer. Management’s response to many of the negative reviews on here is mostly a copy/paste with a few words changed sometimes, so I do not have much confidence that customers issues will be addressed satisfactorily. Keep your customers happy and attempt to make things right immediately would be preferred, rather than a comment after a review has been posted.
The burgers not the best but their fries are really good
“I was thoroughly impressed with the honesty and integrity of the staff. I accidentally left my iPhone at the store, and they kept it safe until I was able to return and pick it up. Thank you
We need to work on staff training around customer service. There was a situation where a customer didn’t get the right order, and at first, the cashier made it sound like it was the customer’s fault.
Eventually, the cashier did realize the mistake and brought out a new fudge free of charge, which was great—but that should’ve been the first response. We need to make sure our team responds with understanding and a solution right away, instead of shifting blame. It really affects how the customer feels about the experience.
Google could NOT LOCATE THIS DQ!
We searched and searched, never found this location!
Restaurantji Recommends
Today was cold and lonely, so how cool it was to brave the chill at a DQ Grill n Chill!
Went to DQ on March 20 for the free cone promotion, but they charged me anyway. What’s the point of calling it free?
Stopped carrying Orange Julius but decided not to tell anyone. And still advertised in the store right now! But they don’t sell it anymore.
Dhrutika was really nice, good customer service. Happy to be here,
Passed through Chappelle to drop off my daughter and this was the best (by farrrrr the beat) dq I have ever been too! The food was incredible, for fast food standards, and they were so kind and polite. Every time I go into Chappelle now I hit this dq and every time it’s spot on!
I’m not a big fast food guy but this dq is one of the few I will eat at!
Loading...