This location seems to have management and training issues. The other locations are fine. I hope management would look into that
Megan Howell
Tried to order off their online menu. The person working said oh we don't have that, it isn't our menu,you must be looking at a different franchise. Meanwhile the website literally says for the harvest pointe location. Like what a mess of a way to run a business.
Ethan I
Came in a bit late before they closed, the service was really good by the girl with glasses. Couldnt ask for a better nightly sweet treat experience.
L H D
Ordered Earl Grey milk tea and it was delish
Naman Mangla
I got a drink from a beautiful handsome man name Deepak, he made it absolutely amazing and even gave me excellent recommendations. Excellent customer service.
RE SF
Their Oreo Chillato comes with lychee jelly and tapioca, I don’t like lychee jelly so I asked the man making the drinks to replace the jelly with more tapioca instead. He says, “okay, sure”. Well, he didn’t lol I watched him make my drink. Why are they so stingy with their tapioca? So disappointing.
anshuma takiar
I wish i can give them zero stars for the worst behaviour of the lady working there at 9:52 PM on July 28,2025 She was banging things to show that she got upset that i walked in. They close at 10 PM and i walked in at 9:52 PM. You guys should train your employees well to give service until the closing time. I didn’t walked -in a minute before you close that should have got upset.
WORST Service i have ever experienced.
Hector Fukushi
First, when you walk in, you bang your head against the wind chimes they have on the door. This location is not like others. The decoration is ... very basic. Park benches and some old couches. We ordered two bubble teas, and they messed the order by mixing the toppings we asked for. Service was pretty low energy by two fatigued looking teens. Decent prices but not great staff.
Angie Arevalo
My husband went for some watermelon bubble teas and what they gave him was just watermelon flavored water. We always order the same and it turned out very bad. Starting with the workers who were acting in a bad mood and when someone new showed up, he didn't want to do his job properly. My husband went back to change them. As soon as he arrived, they closed him and he knocked, but they only made signs that it was closed. I'm in a very bad mood. They don't sell their products well. They have poor service and they close with 10 minutes left, even if it's their mistake.
mariah mooney
Came for bubble tea with my kids tonight… The man working was very high anxiety with anyone being in the store, for sure wasn’t a welcoming experience, and had very strong body odour… the skip the dish guy came to pick up a order and used the washroom and he was very rude to him for using the washroom, another man in the line up had to explain it to the skip guy… it was the most awkward experience.
Prices are good and the service was quick. Will be going there more often.?
Atmosphere: 5
Food: 5
Service: 5
Isabelle M
Ordered a strawberry vanilla drink, very delicious! Will only be going here from now on.
Atmosphere: 4
Food: 5
Service: 5
Rishab Dhawan
I use to be regular at this location for bubble tea but not anymore. Staff changed and so is the service. They mumble while speaking feel like not being treated well. Using a hand gesture I find it rude.
Atmosphere: 1
Benjamin Mendez
The bubble tea was good 6/10.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Mango Passion Fruit, Mango Pineapple, Create Your Own Real Fruit Bubble Tea
Joel Pechler
I have ordered real fruit bubble tea from this location multiple times only to receive a drink made with powdered mix. Why is it so difficult to just make the item as it is described on the menu? Am I missing something?
This location seems to have management and training issues. The other locations are fine. I hope management would look into that
Tried to order off their online menu. The person working said oh we don't have that, it isn't our menu,you must be looking at a different franchise. Meanwhile the website literally says for the harvest pointe location. Like what a mess of a way to run a business.
Came in a bit late before they closed, the service was really good by the girl with glasses. Couldnt ask for a better nightly sweet treat experience.
Ordered Earl Grey milk tea and it was delish
I got a drink from a beautiful handsome man name Deepak, he made it absolutely amazing and even gave me excellent recommendations. Excellent customer service.
Their Oreo Chillato comes with lychee jelly and tapioca, I don’t like lychee jelly so I asked the man making the drinks to replace the jelly with more tapioca instead. He says, “okay, sure”. Well, he didn’t lol I watched him make my drink. Why are they so stingy with their tapioca? So disappointing.
I wish i can give them zero stars for the worst behaviour of the lady working there at 9:52 PM on July 28,2025
She was banging things to show that she got upset that i walked in. They close at 10 PM and i walked in at 9:52 PM. You guys should train your employees well to give service until the closing time. I didn’t walked -in a minute before you close that should have got upset.
WORST Service i have ever experienced.
First, when you walk in, you bang your head against the wind chimes they have on the door. This location is not like others. The decoration is ... very basic. Park benches and some old couches. We ordered two bubble teas, and they messed the order by mixing the toppings we asked for. Service was pretty low energy by two fatigued looking teens. Decent prices but not great staff.
My husband went for some watermelon bubble teas and what they gave him was just watermelon flavored water. We always order the same and it turned out very bad. Starting with the workers who were acting in a bad mood and when someone new showed up, he didn't want to do his job properly. My husband went back to change them. As soon as he arrived, they closed him and he knocked, but they only made signs that it was closed. I'm in a very bad mood. They don't sell their products well. They have poor service and they close with 10 minutes left, even if it's their mistake.
Came for bubble tea with my kids tonight…
The man working was very high anxiety with anyone being in the store, for sure wasn’t a welcoming experience, and had very strong body odour… the skip the dish guy came to pick up a order and used the washroom and he was very rude to him for using the washroom, another man in the line up had to explain it to the skip guy… it was the most awkward experience.
Restaurantji Recommends
Prices are good and the service was quick. Will be going there more often.?
Atmosphere: 5
Food: 5
Service: 5
Ordered a strawberry vanilla drink, very delicious! Will only be going here from now on.
Atmosphere: 4
Food: 5
Service: 5
I use to be regular at this location for bubble tea but not anymore. Staff changed and so is the service. They mumble while speaking feel like not being treated well. Using a hand gesture I find it rude.
Atmosphere: 1
The bubble tea was good 6/10.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Mango Passion Fruit, Mango Pineapple, Create Your Own Real Fruit Bubble Tea
I have ordered real fruit bubble tea from this location multiple times only to receive a drink made with powdered mix. Why is it so difficult to just make the item as it is described on the menu? Am I missing something?
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