The girl who works here is consistently rude and unwelcoming. It’s really uncomfortable getting anything from here and it deters me from ordering in the first place. I wouldn’t recommend ordering here if you can help it and prefer their other locations. Hoping the customer service improves!
Atmosphere: 1
Food: 3
Service: 1
Secret Guy
PLEASE DO NOT GO HERE! I have been going here for several years and it has steadily been going downhill. About a year ago quite often every time I went in they would say there was no boba pearls ready. It's the it's their primary selling point and it's always some young teenager that's telling me she essentially has neglected her job duties. They would tell you to wait 10 minutes and just turn around. Very rude very in plate. Yesterday I was there again in the early afternoon and the young girl working the till told me there would be no Boba available for 30 minutes. This is at lunch time during their High sales. She then had the audacity to tell me I could get anything else I wanted instead like jelly. To have this employee tell me that I'm allowed to purchase something else is the most ridiculous thing I've ever heard in my life. She was rude impolite unhelpful and the reason I will never be returning. This is by far the worst Boba place I have ever gone to and I look forward to when they finally close their doors. I go through all this pain so you don't have to, everybody out there have a wonderful day.
Atmosphere: 1
Food: 1
Service: 1
Gisele Galema
Bubble tea is amazing. Service is questionable. The girl always taking my order doesn’t even talk. It was like I was talking to a wall. She seems not interested in being there.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Fresh Avocado Smoothie
David
The drinks we got were decent (Thai milk tea and osmanthus). Unfortunately, the girl working there was awful to deal with. Definitely did not want to be there. Not attentive to people waiting to be helped. After drinks were ready, just placed the drinks down and walked off. No service or any type of communication at all. Will most likely go somewhere else next time.
Food: 5
Service: 1
Yao Guan
The drink itself was very tasty but like other reviews has mentioned, the girl working there has extremely unwelcoming attitude. Does not greet customer properly, seems to be annoyed to answer questions from customers, which ruins the entire experience. Though I bought a gift card I would never buy another bubble tea from this location again instead going to WEM Dream Tea.
Atmosphere: 1
Food: 4
Service: 1
clair sonders
The girl working there seemed so impolite had no smile or greeting. She made it seem as if it was a chore to take our order secondly we were there at 3 and my friends and I all got our drinks by 3:30 the two ladies working there seemed to be taking there time when many were waiting. The girl with horrible attitude didn't even say sorry or anything when she had forgotten one of our drinks.
Atmosphere: 1
Food: 4
Service: 1
Angela Xiao
The t&t place is soooooo gooood I really enjoy the bubble tea there and they work so fast.
Atmosphere: 5
Food: 5
Service: 5
brenn T
Ageee with previous comments about one specific employee who is just so unhappy. Barely talks to you.. rolls her eyes at you when you have questions and really does make the experience of ordering bbt uncomfortable.
Atmosphere: 1
Food: 2
Service: 1
Hideo Mabuchi
Arrived at 1:30pm and was immediately informed that their tapioca wasn’t ready. It’s a bubble tea shop and your main product isn’t ready at 1:30pm? Terrible business practice. Whoever owns this location should really review their business practice and not be surprised for their poor google rating. The staff member wasn’t even friendly nor apologetic about the fact they couldn’t provide us the product we came for.
Service: 1
Caitlynn
Bomb bubble tea but one of the staff that’s usually working is always unhappy or comes off with an attitude…they do work there all the time so maybe she needs a break but like the attitude makes the bubble tea service uncomfortable. I think y’all need to hire more employees to give her a break and then she can be happier when working. Since the service is a thumbs down I have to give it a 2 star rating maybe if there’s happier people working I’ll bump it up.
Amazing bubble tea!Vegetarian options: Not much for vegans but lots of options for vegetarians!
Rini&Manha
I ordered a bubble tea an hr ago and the Tapiocas weren't even cooked. They are solid plastic texture and so hard to chew. What a waste of money.You guys should tatse the Tapioca before putting in people's tea.Bad bad bad experience today
Desiree
Drink was ok but the staff’s attitude was awful
Natalie W
As other reviewers have mentioned, the customer service at this location is awful. I ordered drinks here today because I happened to be shopping at T&T; otherwise, I would not have come here specifically for bubble tea. There was only one employee working and I was in a line up with 3 people ahead of me. The set up at this location is not great - if the line had been any longer, I'd be blocking the entrance of T&T. When I got to the counter, the employee did not greet me and stood there expecting me to give my order. After I received my drinks, I asked whether I could get stamps on my stamp card and her response was, "We don't do that anymore." Perhaps she was unhappy that she was the only one working there by herself, but it is very unreasonable to take your emotions out on the customers. Let's put it this way - her attitude was the complete opposite of Dream Tea's slogan, "A cup of joy."
Atmosphere: 1
Food: 2
Service: 1
John Chan
this has got to be the worst milk tea ive had in edmonton. it looks so white for a reason, it was like im drinking 1% milk, no tea flavor at all.
The girl who works here is consistently rude and unwelcoming. It’s really uncomfortable getting anything from here and it deters me from ordering in the first place. I wouldn’t recommend ordering here if you can help it and prefer their other locations. Hoping the customer service improves!
Atmosphere: 1
Food: 3
Service: 1
PLEASE DO NOT GO HERE! I have been going here for several years and it has steadily been going downhill. About a year ago quite often every time I went in they would say there was no boba pearls ready. It's the it's their primary selling point and it's always some young teenager that's telling me she essentially has neglected her job duties. They would tell you to wait 10 minutes and just turn around. Very rude very in plate. Yesterday I was there again in the early afternoon and the young girl working the till told me there would be no Boba available for 30 minutes. This is at lunch time during their High sales. She then had the audacity to tell me I could get anything else I wanted instead like jelly. To have this employee tell me that I'm allowed to purchase something else is the most ridiculous thing I've ever heard in my life. She was rude impolite unhelpful and the reason I will never be returning. This is by far the worst Boba place I have ever gone to and I look forward to when they finally close their doors. I go through all this pain so you don't have to, everybody out there have a wonderful day.
Atmosphere: 1
Food: 1
Service: 1
Bubble tea is amazing. Service is questionable. The girl always taking my order doesn’t even talk. It was like I was talking to a wall. She seems not interested in being there.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Fresh Avocado Smoothie
The drinks we got were decent (Thai milk tea and osmanthus). Unfortunately, the girl working there was awful to deal with. Definitely did not want to be there. Not attentive to people waiting to be helped. After drinks were ready, just placed the drinks down and walked off. No service or any type of communication at all. Will most likely go somewhere else next time.
Food: 5
Service: 1
The drink itself was very tasty but like other reviews has mentioned, the girl working there has extremely unwelcoming attitude. Does not greet customer properly, seems to be annoyed to answer questions from customers, which ruins the entire experience. Though I bought a gift card I would never buy another bubble tea from this location again instead going to WEM Dream Tea.
Atmosphere: 1
Food: 4
Service: 1
The girl working there seemed so impolite had no smile or greeting. She made it seem as if it was a chore to take our order secondly we were there at 3 and my friends and I all got our drinks by 3:30 the two ladies working there seemed to be taking there time when many were waiting. The girl with horrible attitude didn't even say sorry or anything when she had forgotten one of our drinks.
Atmosphere: 1
Food: 4
Service: 1
The t&t place is soooooo gooood I really enjoy the bubble tea there and they work so fast.
Atmosphere: 5
Food: 5
Service: 5
Ageee with previous comments about one specific employee who is just so unhappy. Barely talks to you.. rolls her eyes at you when you have questions and really does make the experience of ordering bbt uncomfortable.
Atmosphere: 1
Food: 2
Service: 1
Arrived at 1:30pm and was immediately informed that their tapioca wasn’t ready. It’s a bubble tea shop and your main product isn’t ready at 1:30pm? Terrible business practice. Whoever owns this location should really review their business practice and not be surprised for their poor google rating. The staff member wasn’t even friendly nor apologetic about the fact they couldn’t provide us the product we came for.
Service: 1
Bomb bubble tea but one of the staff that’s usually working is always unhappy or comes off with an attitude…they do work there all the time so maybe she needs a break but like the attitude makes the bubble tea service uncomfortable. I think y’all need to hire more employees to give her a break and then she can be happier when working. Since the service is a thumbs down I have to give it a 2 star rating maybe if there’s happier people working I’ll bump it up.
Restaurantji Recommends
Amazing bubble tea!Vegetarian options: Not much for vegans but lots of options for vegetarians!
I ordered a bubble tea an hr ago and the Tapiocas weren't even cooked. They are solid plastic texture and so hard to chew. What a waste of money.You guys should tatse the Tapioca before putting in people's tea.Bad bad bad experience today
Drink was ok but the staff’s attitude was awful
As other reviewers have mentioned, the customer service at this location is awful. I ordered drinks here today because I happened to be shopping at T&T; otherwise, I would not have come here specifically for bubble tea. There was only one employee working and I was in a line up with 3 people ahead of me. The set up at this location is not great - if the line had been any longer, I'd be blocking the entrance of T&T. When I got to the counter, the employee did not greet me and stood there expecting me to give my order. After I received my drinks, I asked whether I could get stamps on my stamp card and her response was, "We don't do that anymore." Perhaps she was unhappy that she was the only one working there by herself, but it is very unreasonable to take your emotions out on the customers. Let's put it this way - her attitude was the complete opposite of Dream Tea's slogan, "A cup of joy."
Atmosphere: 1
Food: 2
Service: 1
this has got to be the worst milk tea ive had in edmonton. it looks so white for a reason, it was like im drinking 1% milk, no tea flavor at all.