We love edo japan we’ve been a lot of branches anywhere but the portion of serving in here is very different they served small portion of rice and meat.
Elvis Pinksen
The service was excellent, food was great and the place was clean and looked good.
Ashton
The staff here are so nice! Never had Edo staff check up on me while eating to see if the food was okay.
alpha
Their food is so delicious and the taste is always consistent 😋 they are always very friendly and the store is always so clean. I love coming here . I prefer it over other edo Japan 💯
bala c
When I ordered the sumo size meal from the app i only got extra rice in the meal but rest remained the same as a normal meal for veggies but on the app and online order it said you will receive 50% extra on the meal which includes the meat which was even less than the normal meal there is next to no meat in the meal.Not living up to what it’s advertised as have tried this option from other edo restaurants which lives up to what it’s advertised. Also the cook which is making food maybe is the owner or the manager just yells at the front staff and does not care for the standard of the food chain ! As I ordered take out dint notice this till I got home and when I called them back I was told if I am not happy with this maybe to order somewhere else !!! With almost a 20$ bill and getting this is just not acceptable from this food chain !!
Rakshan Sundar
Very nice customer service, staff took the time to explain their menu and even took back food when it wasn't what we expected.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Tofu Teriyaki
kuldeep kaur
This was the first time I tried sushi and I’m so happy I did it at the edo Japan near my house. Me and my son had never tried sushi so we asked for their suggestion and really loved the sushi they made, the workers were really nice . I would love to go back some time soon.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Rolls
Yahiya Thomas
Quality fast food everytime
Atmosphere: 5
Food: 5
Service: 5
Legal Equity
The order was payed, tipped factored in via SKIP THE DISHES and I received nothing. I attended the store after a few telephone complaints to skip the dishes as well as to Edo Japan and the response from Edo was “it’s not our problem”. I asked them to honour the order after having paid $27 which included the tip for the driver who I tracked via the App and who showed up at my street but did not exit his vehicle and did not deliver the paid for food . Having explained this thoroughly on the chat as well as in person, still the response from Edo Japan was mam, Our manager will call you. which never materialized which is why I went to the location and advised that “No food was delivered” as I had explained on the telephone. I received nothing except attitude so I’m done with this location off of James Mowatt in Edmonton SW where I have spent many dollars. I realize they’re only nice to you when you give them money but when there’s a problem such as mine , they switch off the welcome. They could as a matter of good faith correct the situation but chose to push me aside, acknowledge the $27 and dismissed me stating it’s not their problem and that I should take it up with SkipTheDishes. I must say customer service is lacking here so I will no longer support that food chain anywhere . The attitude of the two workers was that it’s not their problem, and in particular, the male server kept interrupting me while I was trying to explain my concern, rolled his eyes, walked away, spoke to his colleagues in his language and dismissed me as if I was not standing there and his final direction to me was. “ Take it up with SkipTheDishes.” I then asked him if he had my money in his register…. He said yes we got paid. I responded “Correct and the driver was tipped” I repeated that the driver was outside my street and that I could see him, but he never exited his car and instead the tracker reported my order as delivered and asked me to rate the service which to me is the worst I’ve ever encountered so I rate your store and service as -100 and you’ve lost a customer which is probably inconsequential because I don’t make that much of a difference ! Please remember this though that karma will reward you handsomely for your extraordinary poor service !!!
Atmosphere: 1
Service: 1
Tracy Frost
I don’t know how the food is as every time I go there they don’t take my order, they are always more worried about skip orders, wait and wait and wait then finally leave
This location has been skimping on the portions the last couple months . The bowls seem to be 1/2 full & they are definitely skimming on the meat portion of the meals . When we called to let them know they said they have to weigh the meat:( thinking it’s not the same as every location ) cause other locations serve good portion sizes so even though this location is close, we are going to be supporting other locations moving forward . 6 pieces of meat is not a portion size . Shrinkflation or Skimpflation either way they are rippin customers off here
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Rolls
Rocky Gibbs
In the last couple of months when I have ordered from this location I would say their portion size of meat ( chicken and beef ) is very small. I would get 6 pieces of meat in the meal. This is a VERY small amount of meat compared to other locations. The meal is about 97% rice and vegetables.
I ordered take out and did not notice this until I got home. I had to call the store and had a hard time understanding what I was trying to tell them. But eventually they agreed to make me another one … but then I had to drive all the way back. When I went back the staff then Informed me they now have to weight their portions of meat, which I understand because everything in the world in now more expensive. But this is almost now an all vegetable and rice meal.
Atmosphere: 3
Food: 1
Service: 4
Vaishnavi Chhibber
The food at this location is definitely better than others however the staff is super rude. I was in waiting for my order and noticed a few delivery drivers come in and go and each one of them was treated horribly by the one staff member (Asian - middle aged man) that was at the front taking orders. It is understandable if the restaurant is busy but the skip and DoorDash drivers are also trying to do their job. Please speak with your staff about the importance of professionalism with everyone, customers and delivery drivers, as it was a very sad situation to experience for me as a customer as well as the delivery drivers, especially the Indian woman (middle aged) who was belittled right in front of me.
Atmosphere: 1
Food: 4
Service: 1
Gregg S
We eat here regularly. The food is fresh, fast, and delicious, and the service is excellent- very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken
Din Zol
The foods are so delicious. The staff are so friendly. The service is amazing..
We love edo japan we’ve been a lot of branches anywhere but the portion of serving in here is very different they served small portion of rice and meat.
The service was excellent, food was great and the place was clean and looked good.
The staff here are so nice! Never had Edo staff check up on me while eating to see if the food was okay.
Their food is so delicious and the taste is always consistent 😋 they are always very friendly and the store is always so clean. I love coming here . I prefer it over other edo Japan 💯
When I ordered the sumo size meal from the app i only got extra rice in the meal but rest remained the same as a normal meal for veggies but on the app and online order it said you will receive 50% extra on the meal which includes the meat which was even less than the normal meal there is next to no meat in the meal.Not living up to what it’s advertised as have tried this option from other edo restaurants which lives up to what it’s advertised. Also the cook which is making food maybe is the owner or the manager just yells at the front staff and does not care for the standard of the food chain ! As I ordered take out dint notice this till I got home and when I called them back I was told if I am not happy with this maybe to order somewhere else !!! With almost a 20$ bill and getting this is just not acceptable from this food chain !!
Very nice customer service, staff took the time to explain their menu and even took back food when it wasn't what we expected.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Tofu Teriyaki
This was the first time I tried sushi and I’m so happy I did it at the edo Japan near my house. Me and my son had never tried sushi so we asked for their suggestion and really loved the sushi they made, the workers were really nice . I would love to go back some time soon.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Rolls
Quality fast food everytime
Atmosphere: 5
Food: 5
Service: 5
The order was payed, tipped factored in via SKIP THE DISHES and I received nothing. I attended the store after a few telephone complaints to skip the dishes as well as to Edo Japan and the response from Edo was “it’s not our problem”. I asked them to honour the order after having paid $27 which included the tip for the driver who I tracked via the App and who showed up at my street but did not exit his vehicle and did not deliver the paid for food . Having explained this thoroughly on the chat as well as in person, still the response from Edo Japan was mam, Our manager will call you. which never materialized which is why I went to the location and advised that “No food was delivered” as I had explained on the telephone. I received nothing except attitude so I’m done with this location off of James Mowatt in Edmonton SW where I have spent many dollars. I realize they’re only nice to you when you give them money but when there’s a problem such as mine , they switch off the welcome. They could as a matter of good faith correct the situation but chose to push me aside, acknowledge the $27 and dismissed me stating it’s not their problem and that I should take it up with SkipTheDishes. I must say customer service is lacking here so I will no longer support that food chain anywhere . The attitude of the two workers was that it’s not their problem, and in particular, the male server kept interrupting me while I was trying to explain my concern, rolled his eyes, walked away, spoke to his colleagues in his language and dismissed me as if I was not standing there and his final direction to me was. “ Take it up with SkipTheDishes.” I then asked him if he had my money in his register…. He said yes we got paid. I responded “Correct and the driver was tipped” I repeated that the driver was outside my street and that I could see him, but he never exited his car and instead the tracker reported my order as delivered and asked me to rate the service which to me is the worst I’ve ever encountered so I rate your store and service as -100 and you’ve lost a customer which is probably inconsequential because I don’t make that much of a difference ! Please remember this though that karma will reward you handsomely for your extraordinary poor service !!!
Atmosphere: 1
Service: 1
I don’t know how the food is as every time I go there they don’t take my order, they are always more worried about skip orders, wait and wait and wait then finally leave
Service: 1
Restaurantji Recommends
This location has been skimping on the portions the last couple months . The bowls seem to be 1/2 full & they are definitely skimming on the meat portion of the meals . When we called to let them know they said they have to weigh the meat:( thinking it’s not the same as every location ) cause other locations serve good portion sizes so even though this location is close, we are going to be supporting other locations moving forward . 6 pieces of meat is not a portion size . Shrinkflation or Skimpflation either way they are rippin customers off here
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Rolls
In the last couple of months when I have ordered from this location I would say their portion size of meat ( chicken and beef ) is very small. I would get 6 pieces of meat in the meal. This is a VERY small amount of meat compared to other locations. The meal is about 97% rice and vegetables.
I ordered take out and did not notice this until I got home. I had to call the store and had a hard time understanding what I was trying to tell them. But eventually they agreed to make me another one … but then I had to drive all the way back. When I went back the staff then Informed me they now have to weight their portions of meat, which I understand because everything in the world in now more expensive. But this is almost now an all vegetable and rice meal.
Atmosphere: 3
Food: 1
Service: 4
The food at this location is definitely better than others however the staff is super rude. I was in waiting for my order and noticed a few delivery drivers come in and go and each one of them was treated horribly by the one staff member (Asian - middle aged man) that was at the front taking orders. It is understandable if the restaurant is busy but the skip and DoorDash drivers are also trying to do their job. Please speak with your staff about the importance of professionalism with everyone, customers and delivery drivers, as it was a very sad situation to experience for me as a customer as well as the delivery drivers, especially the Indian woman (middle aged) who was belittled right in front of me.
Atmosphere: 1
Food: 4
Service: 1
We eat here regularly. The food is fresh, fast, and delicious, and the service is excellent- very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken
The foods are so delicious. The staff are so friendly. The service is amazing..
Atmosphere: 5
Food: 5
Service: 5
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