I came into the store today (March 5, 2025) and ordered a teriyaki beef bento with noodles, when I received my order it was with rice.
When I went up to tell them the mistake they said I never asked for noodles and never charged me and I said I did, so they charged me for the noodles and then said they’d make it again.
Well what I got back was laughable, they barely heated the noodles and then just scraped the food from my old meal into this meal so my noodles were lukewarm, bone dry, and so was my meat mixture as most of the sauce was on the rice from the first go.
I asked for a refund as at this point I knew they weren’t going to make it right since they argued with me the first time around.
They argued with me saying the noodles couldn’t be cold since they just cooked them and that they could add more sauce, I told them that no, I didn’t want more sauce since my noodles will then still be lukewarm.
After finally relenting they threw the cash at me (not how I paid) and gave me a lot of attitude about it.
I’ve been to many, many Edo locations all over Alberta throughout my life and I’ve never had a bad experience before today.
I absolutely will not be back to this location and I definitely don’t recommend it whatsoever.
Atmosphere: 1
Food: 1
Service: 1
Chris K
So annoying when the employee doesn’t ask for your number to earn the points. There’s so many point programs out there, it’s hard to remember to let the employee know.
Atmosphere: 2
Food: 3
Service: 2
Planet Gone Crazy
Edo is still delicious to this day, just as it was 10 years ago. Glad they haven't gone downhill in quality or amount of food. I will return again.
Quentin Chiasson
Ordered online prepaid picked it up, got home totally wrong oder, definitely not what I paid for and I'm not driving back across town to fix it at my expense, easiest cure for me is to never return.
Atmosphere: 5
Food: 1
Service: 1
Kalie Eastwood
Disappointed as I ordered a no veggie extra meat. Got no extra meat and it had mushrooms broccoli and carrots.
Atmosphere: 5
Food: 2
Service: 5
Edmonton Joe
Placed order, same as always. Gave tip, got my order wrong. Why tip when you’ve had no service yet? Learned my lesson :(
Atmosphere: 2
Food: 1
Service: 1
HHOTTSHOTT
Idk why the staff in the kitchen kept looking at me every 5-10 seconds
Parking: Lots of parking space not for the restaurant but for the compound
Atmosphere: 4
Food: 5
Service: 4
Peter Von Kanel
Come here on a regular basis, always good food and great service. Sizzling shrimp is my usual.
Atmosphere: 5
Food: 5
Service: 5
Ethan Schonhaar
When you first walk in it feels really nice. The person at the front counter very friendly. The sushi was so good but the music was too loud. I enjoyed the bubble tea although there was no boba in it. Although the music was too loud this is a great place to go if you're ever craving some Japanese food!
Atmosphere: 3
Food: 4
Service: 5
Mosie Baker
Love this location!! Shoutout to Andi the young woman who served me with care! Delicious food, cozy atmosphere, overall made the whole expenditure of going out for food totally worth it!!
This Edo location in particular actually has some good sushi. I never thought fast food sushi can be this good! It's actually better than some restaurants in town that claim to be "authentic" Japanese. Staff are also nice!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dynamite Rolls 8 Pieces
Caitlyn Funnell
Very clean and tidy. Customer service was great and everyone was friendly. Delicious food and served fast. Will come back soon!
I came into the store today (March 5, 2025) and ordered a teriyaki beef bento with noodles, when I received my order it was with rice.
When I went up to tell them the mistake they said I never asked for noodles and never charged me and I said I did, so they charged me for the noodles and then said they’d make it again.
Well what I got back was laughable, they barely heated the noodles and then just scraped the food from my old meal into this meal so my noodles were lukewarm, bone dry, and so was my meat mixture as most of the sauce was on the rice from the first go.
I asked for a refund as at this point I knew they weren’t going to make it right since they argued with me the first time around.
They argued with me saying the noodles couldn’t be cold since they just cooked them and that they could add more sauce, I told them that no, I didn’t want more sauce since my noodles will then still be lukewarm.
After finally relenting they threw the cash at me (not how I paid) and gave me a lot of attitude about it.
I’ve been to many, many Edo locations all over Alberta throughout my life and I’ve never had a bad experience before today.
I absolutely will not be back to this location and I definitely don’t recommend it whatsoever.
Atmosphere: 1
Food: 1
Service: 1
So annoying when the employee doesn’t ask for your number to earn the points. There’s so many point programs out there, it’s hard to remember to let the employee know.
Atmosphere: 2
Food: 3
Service: 2
Edo is still delicious to this day, just as it was 10 years ago. Glad they haven't gone downhill in quality or amount of food. I will return again.
Ordered online prepaid picked it up, got home totally wrong oder, definitely not what I paid for and I'm not driving back across town to fix it at my expense, easiest cure for me is to never return.
Atmosphere: 5
Food: 1
Service: 1
Disappointed as I ordered a no veggie extra meat. Got no extra meat and it had mushrooms broccoli and carrots.
Atmosphere: 5
Food: 2
Service: 5
Placed order, same as always. Gave tip, got my order wrong. Why tip when you’ve had no service yet? Learned my lesson :(
Atmosphere: 2
Food: 1
Service: 1
Idk why the staff in the kitchen kept looking at me every 5-10 seconds
Parking: Lots of parking space not for the restaurant but for the compound
Atmosphere: 4
Food: 5
Service: 4
Come here on a regular basis, always good food and great service. Sizzling shrimp is my usual.
Atmosphere: 5
Food: 5
Service: 5
When you first walk in it feels really nice. The person at the front counter very friendly. The sushi was so good but the music was too loud. I enjoyed the bubble tea although there was no boba in it. Although the music was too loud this is a great place to go if you're ever craving some Japanese food!
Atmosphere: 3
Food: 4
Service: 5
Love this location!! Shoutout to Andi the young woman who served me with care! Delicious food, cozy atmosphere, overall made the whole expenditure of going out for food totally worth it!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice, clean, and sweet.
Great food for a good price.
Atmosphere: 4
Food: 5
Service: 5
Very kind workers here :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tofu Teriyaki, Spring Roll, Yam Tempura, Veggi Rolls 8 Pieces, 6pc Avocado Rolls
This Edo location in particular actually has some good sushi. I never thought fast food sushi can be this good! It's actually better than some restaurants in town that claim to be "authentic" Japanese. Staff are also nice!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dynamite Rolls 8 Pieces
Very clean and tidy. Customer service was great and everyone was friendly. Delicious food and served fast. Will come back soon!
Atmosphere: 5
Food: 5
Service: 5
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