Lady working there friday afternoon was so rude made me not want to be there. Zero greeting just stood there staring at me while waiting for me to order. I felt so rushed. She asked first thing how many do i want while i was just trying to read the flavors. I only got 2 but i probably would have gotten more if i had time to even read them or read the menu options. Like a pack of 6 which i saw on the menu after while i was paying. Zero help or suggestions even when i said this was my first time here it was completely ignored. The cupcakes were pretty good but sent me directly into an inflammatory reaction which means they contain a high amount of vegetable oils. There wasnt alot of cream cheese on the cream cheese cupcakes. At $5 per cupcake i really expect more. These are $3 cupcakes, there was no justification for charging $5. As in, they were not better than $3 cupcakes elsewhere. The customer service was so bad, they even had inside seating which i would have liked to use to sit at with my kids and eat but there was no way i felt welcomed enough to do that. Honestly awful experience im so off put. Also their hours have been so insane they are hardly open when they say they are. I wouldnt bother with this place save your money.
Atmosphere: 1
Food: 1
Service: 1
Xandra Wolfbane
They look pretty hence the 2-star but the taste is lacking. Cupcakes are my favorite but these made me not want to eat them. Theres little flavor and they're very oily, will not be going here again.
Food: 1
ravinder dhaliwal
Vegan cupcakes are amazing
D D
167 av Fuss Cupcakes was an excellent experience. Staff were friendly, accommodating and easy to deal with. I would definitely recommend them for your events!
Rian Mckay
Great shop, great varieties and great flavors. Also the rice crispys are amazing
Suman C
Fuss in Namao (north side) is my go to for birthday cakes. Have not been disappointed and cakes are always a hit! Thank you.
Jessica Lloyd
My favourite place to take my kids for a treat!! Definitely recommended for birthdays!
Stefanie Ivan
Purchased 12 mini cupcakes & 3 full size cupcakes for a birthday celebration. The cupcake flavors were tasty, and the cupcakes themselves were moist and delicious. The service and help at the store was friendly and welcoming. The pricing is comparable to other specialty cake stores.
Food: 4
Euph Jeedizzy
Ruined wedding cake. Zero accountability. Stay far away.
Atmosphere: 1
Food: 1
Service: 1
Semhar Berhe
I am deeply disappointed with the service provided by Fuss Cupcakes for my wedding. Despite our clear agreement for a 4-layer cake, what was delivered was a cake that began to topple shortly after setup and ultimately had to be reduced to 2 layers. This was not the cake I had envisioned or was promised.
Additionally, the company’s response to the issue was highly unprofessional. Instead of accepting responsibility, they blamed the venue and exaggerated the number of guests at our event, inaccurately citing air conditioning and body heat as reasons for the cake’s poor condition. I have since confirmed with the venue that these claims were entirely unfounded. Moreover, their suggestion to cut the cake earlier was an impractical and dismissive "solution" that would have disrupted the entire evening's schedule.
It has now been over two weeks since I last contacted the company, and they have not responded to my request and have essentially "ghosted" me. I would not recommend Fuss Cupcakes based on this experience. Their lack of accountability and failure to provide adequate customer service made an already stressful situation worse.
When you walk in they don’t even say “hi how can I help you today”? They just stare at you waiting for you to tell them what you want. Rude and not good customer services will never buy here again. Oh and cupcakes were oily and gross not worth the cost !!! Save your money and go to Sobeys next door they have better quality. Service is a big fat ZERO
Atmosphere: 1
Food: 1
Service: 1
Dave Sousa
Worse service I’ve ever seen. Manager did not communicate properly. Wedding cake was not even done professionally. .l
Alexis Guzik
Ordered my birthday cake for a family. The cake was delicious, not too sweet, right amount of chocolate. Will definitively buy from them again.
Atmosphere: 5
Food: 5
Service: 5
R. Howg
Love these guys for yummy cupcakes!! They are beautiful cupcakes that taste fantastic.
Atmosphere: 5
Food: 5
Service: 5
Suzie Kew
Anytime I eat a fuss cupcake it is a good time! They vary their menu! There are always vegan options available. The store is clean, the staff are always friendly & cupcakes mmm!
Vegetarian options: They have vegan cupcakes, which is over & above the call of vegetarian.
Parking: There's plenty of parking at this strip mall.
Lady working there friday afternoon was so rude made me not want to be there. Zero greeting just stood there staring at me while waiting for me to order. I felt so rushed. She asked first thing how many do i want while i was just trying to read the flavors. I only got 2 but i probably would have gotten more if i had time to even read them or read the menu options. Like a pack of 6 which i saw on the menu after while i was paying. Zero help or suggestions even when i said this was my first time here it was completely ignored. The cupcakes were pretty good but sent me directly into an inflammatory reaction which means they contain a high amount of vegetable oils. There wasnt alot of cream cheese on the cream cheese cupcakes. At $5 per cupcake i really expect more. These are $3 cupcakes, there was no justification for charging $5. As in, they were not better than $3 cupcakes elsewhere. The customer service was so bad, they even had inside seating which i would have liked to use to sit at with my kids and eat but there was no way i felt welcomed enough to do that. Honestly awful experience im so off put. Also their hours have been so insane they are hardly open when they say they are. I wouldnt bother with this place save your money.
Atmosphere: 1
Food: 1
Service: 1
They look pretty hence the 2-star but the taste is lacking. Cupcakes are my favorite but these made me not want to eat them. Theres little flavor and they're very oily, will not be going here again.
Food: 1
Vegan cupcakes are amazing
167 av Fuss Cupcakes was an excellent experience. Staff were friendly, accommodating and easy to deal with. I would definitely recommend them for your events!
Great shop, great varieties and great flavors. Also the rice crispys are amazing
Fuss in Namao (north side) is my go to for birthday cakes. Have not been disappointed and cakes are always a hit! Thank you.
My favourite place to take my kids for a treat!! Definitely recommended for birthdays!
Purchased 12 mini cupcakes & 3 full size cupcakes for a birthday celebration. The cupcake flavors were tasty, and the cupcakes themselves were moist and delicious. The service and help at the store was friendly and welcoming. The pricing is comparable to other specialty cake stores.
Food: 4
Ruined wedding cake. Zero accountability. Stay far away.
Atmosphere: 1
Food: 1
Service: 1
I am deeply disappointed with the service provided by Fuss Cupcakes for my wedding. Despite our clear agreement for a 4-layer cake, what was delivered was a cake that began to topple shortly after setup and ultimately had to be reduced to 2 layers. This was not the cake I had envisioned or was promised.
Additionally, the company’s response to the issue was highly unprofessional. Instead of accepting responsibility, they blamed the venue and exaggerated the number of guests at our event, inaccurately citing air conditioning and body heat as reasons for the cake’s poor condition. I have since confirmed with the venue that these claims were entirely unfounded. Moreover, their suggestion to cut the cake earlier was an impractical and dismissive "solution" that would have disrupted the entire evening's schedule.
It has now been over two weeks since I last contacted the company, and they have not responded to my request and have essentially "ghosted" me. I would not recommend Fuss Cupcakes based on this experience. Their lack of accountability and failure to provide adequate customer service made an already stressful situation worse.
Service: 1
Restaurantji Recommends
When you walk in they don’t even say “hi how can I help you today”? They just stare at you waiting for you to tell them what you want. Rude and not good customer services will never buy here again. Oh and cupcakes were oily and gross not worth the cost !!! Save your money and go to Sobeys next door they have better quality. Service is a big fat ZERO
Atmosphere: 1
Food: 1
Service: 1
Worse service I’ve ever seen. Manager did not communicate properly. Wedding cake was not even done professionally. .l
Ordered my birthday cake for a family. The cake was delicious, not too sweet, right amount of chocolate. Will definitively buy from them again.
Atmosphere: 5
Food: 5
Service: 5
Love these guys for yummy cupcakes!!
They are beautiful cupcakes that taste fantastic.
Atmosphere: 5
Food: 5
Service: 5
Anytime I eat a fuss cupcake it is a good time! They vary their menu! There are always vegan options available. The store is clean, the staff are always friendly & cupcakes mmm!
Vegetarian options: They have vegan cupcakes, which is over & above the call of vegetarian.
Parking: There's plenty of parking at this strip mall.
Atmosphere: 4
Food: 4
Service: 4
Loading...