My wife and I dined in at Hanjan South on 99 Street on November 23. We completely enjoyed the food. I am a regular customer and many of my friends also eat here often. Hanjan has always been one of our comfort food spots for Korean dishes.
However, when we received our bill that day, it felt a little overpriced compared to the four items we ordered. We were out the entire day so we ignored it at the moment, but I asked for the receipt just in case.
Fast forward to Sunday, November 30. We came back to Hanjan because we wanted to get refunded. Earlier that day, I found the receipt in my wallet and finally checked it. That was when we noticed that we had been charged twice for the items we ordered on November 23.
When we arrived, the manager tried to process the refund but the system did not allow it. She offered to refund the amount in cash but changed her mind after. She then told me they would e transfer the money to me, but I would need to wait for their email and it would take a few business days before I receive it.
I mentioned that my mom also wanted something from Hanjan. The manager said she would take care of the food I was ordering, which was corn cheese and bulgogi fries, and that she would give me a gift card instead. I agreed since we love Hanjan.
After our agreement, I told her I would wait in the car with my wife and return to pick up the food. They took my number and said they would text me when it was ready. They said it would take ten minutes.
After thirty minutes with no text, I went back inside. The restaurant was not busy. When the manager saw me, she simply handed me the food and the gift card. That was when I realized that the food was actually charged to the gift card, which went against what I understood from our agreement.
I left feeling frustrated. First, we were overcharged. Second, we returned for a refund but they could not process it. Third, nothing was done to make the situation feel better from a customer service standpoint.
Despite this, we still plan to come back because we truly enjoy the food. I hope the customer service can be improved because Hanjan has always been our go to Korean comfort food spot.
Service: 1
Micah Chase
Great food
Atmosphere: 5
Food: 5
Service: 5
SoLz Apollo
Great food, good spot to dine when you’re craving something late evening. The cheese buldak was so delicious and will always go back for more. Our waitress Koko was very friendly and provided the best service for our table.
Atmosphere: 4
Food: 5
Service: 5
adam
Awesome food and vibes
Dhinesh R
Great place to handout. That’s what the name says 🤩. Fried chicken is the MUST.
Atmosphere: 4
Food: 5
Service: 4
John Brown
Would give a 7 star rating if I could.
Exceptional value, variety, and service. This is one of those places I'll be back to prove to them how much I value them existing. Definitely deserved the tip too. And I don't say that lightly.
Atmosphere: 4
Food: 5
Service: 5
Christian Tsui
Been back here numerous times and haven’t been disappointed. Great food and atmosphere in the restaurant. Prices are a little on the higher side but not unreasonable. I also like that they’re open until late; places like this are hard to come by especially after the pandemic.
Atmosphere: 5
Food: 5
Jenny J
It says a lot about Hanjan when you think about how long it has thrived in Edmonton. They have a steady stream of customers who enjoy their food and service, but most of all many would happily return. This is a restaurant meant for sharing, and enjoying the company you keep.
We had the soy garlic korean fried chicken (5/5), the eggplant (5/5), bulgogi fries (5/5), corn cheese (4/5), gamja croquettes (3/5), napa cabbage (4/5), and an assortment of their desserts.
Service was friendly and attentive even when it was busy. Reservations recommended.
Atmosphere: 5
Food: 5
Service: 5
Swey
This is my absolute favourite place to dine in! The cute café vibes and cozy decor make it such a lovely spot to hang out. The staff are super attentive and always quick to respond to the order button on the tables.
The food is amazing — the meat is perfectly juicy, and the side dishes (kimchi, radish, and cucumber) are always fresh and tasty. I always go for their fried chicken and Buldak, and the bulgogi fries are really good too.
There’s even a karaoke room upstairs that’s so much fun to rent out with friends. 10/10 recommend for great food, good vibes, and a fun experience!
Atmosphere: 5
Food: 4
Service: 4
Brenda Elder
Love the cozy booths to eat in , food is very good and the buzzer at the table for service is brilliant. Would recommend .
My wife and I dined in at Hanjan South on 99 Street on November 23. We completely enjoyed the food. I am a regular customer and many of my friends also eat here often. Hanjan has always been one of our comfort food spots for Korean dishes.
However, when we received our bill that day, it felt a little overpriced compared to the four items we ordered. We were out the entire day so we ignored it at the moment, but I asked for the receipt just in case.
Fast forward to Sunday, November 30. We came back to Hanjan because we wanted to get refunded. Earlier that day, I found the receipt in my wallet and finally checked it. That was when we noticed that we had been charged twice for the items we ordered on November 23.
When we arrived, the manager tried to process the refund but the system did not allow it. She offered to refund the amount in cash but changed her mind after. She then told me they would e transfer the money to me, but I would need to wait for their email and it would take a few business days before I receive it.
I mentioned that my mom also wanted something from Hanjan. The manager said she would take care of the food I was ordering, which was corn cheese and bulgogi fries, and that she would give me a gift card instead. I agreed since we love Hanjan.
After our agreement, I told her I would wait in the car with my wife and return to pick up the food. They took my number and said they would text me when it was ready. They said it would take ten minutes.
After thirty minutes with no text, I went back inside. The restaurant was not busy. When the manager saw me, she simply handed me the food and the gift card. That was when I realized that the food was actually charged to the gift card, which went against what I understood from our agreement.
I left feeling frustrated. First, we were overcharged. Second, we returned for a refund but they could not process it. Third, nothing was done to make the situation feel better from a customer service standpoint.
Despite this, we still plan to come back because we truly enjoy the food. I hope the customer service can be improved because Hanjan has always been our go to Korean comfort food spot.
Service: 1
Great food
Atmosphere: 5
Food: 5
Service: 5
Great food, good spot to dine when you’re craving something late evening. The cheese buldak was so delicious and will always go back for more. Our waitress Koko was very friendly and provided the best service for our table.
Atmosphere: 4
Food: 5
Service: 5
Awesome food and vibes
Great place to handout. That’s what the name says 🤩. Fried chicken is the MUST.
Atmosphere: 4
Food: 5
Service: 4
Would give a 7 star rating if I could.
Exceptional value, variety, and service. This is one of those places I'll be back to prove to them how much I value them existing. Definitely deserved the tip too. And I don't say that lightly.
Atmosphere: 4
Food: 5
Service: 5
Been back here numerous times and haven’t been disappointed. Great food and atmosphere in the restaurant. Prices are a little on the higher side but not unreasonable. I also like that they’re open until late; places like this are hard to come by especially after the pandemic.
Atmosphere: 5
Food: 5
It says a lot about Hanjan when you think about how long it has thrived in Edmonton. They have a steady stream of customers who enjoy their food and service, but most of all many would happily return. This is a restaurant meant for sharing, and enjoying the company you keep.
We had the soy garlic korean fried chicken (5/5), the eggplant (5/5), bulgogi fries (5/5), corn cheese (4/5), gamja croquettes (3/5), napa cabbage (4/5), and an assortment of their desserts.
Service was friendly and attentive even when it was busy. Reservations recommended.
Atmosphere: 5
Food: 5
Service: 5
This is my absolute favourite place to dine in! The cute café vibes and cozy decor make it such a lovely spot to hang out. The staff are super attentive and always quick to respond to the order button on the tables.
The food is amazing — the meat is perfectly juicy, and the side dishes (kimchi, radish, and cucumber) are always fresh and tasty. I always go for their fried chicken and Buldak, and the bulgogi fries are really good too.
There’s even a karaoke room upstairs that’s so much fun to rent out with friends. 10/10 recommend for great food, good vibes, and a fun experience!
Atmosphere: 5
Food: 4
Service: 4
Love the cozy booths to eat in , food is very good and the buzzer at the table for service is brilliant. Would recommend .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bulgogi Fries
Restaurantji Recommends
V good.
Atmosphere: 5
Food: 5
Service: 5
Amazing atmosphere but slow service and mediocre food.
Atmosphere: 5
Food: 3
Service: 3
Absolutely the best Korean food in Edmonton! You can't go wrong with their samgyupsal, and the kimchi jjigae is truly top-notch. A must-visit.
Atmosphere: 5
Food: 5
Service: 5
Great service and always good food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Bingsu Shaved Ice, Kimchi Jeon Korean Pancake
Had a great expérience, I love the food at reasonable price too. I always come with my family in weekend dinner and we are all satisfied.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Japchae, A8 Corn Cheese, Galbi, Korean Fried Chicken Original, Ddook Baeki Bulgogi Meal
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