This is the second time I've ordered at this restaurant and had to wait 20 mins while dealing with rude workers. The cook also came to the front while we were waiting to get coke from the fountain and was in no rush. The first time the front worker kept me waiting while my food got cold. This time I ordered online and never got a receipt by email. Extremely disappointed in this KFC.
Atmosphere: 1
Food: 3
Service: 1
Adnan
Chicken was old and greasy Was in the warmer for well over 4 hours at least
Atmosphere: 4
Food: 1
Service: 3
William Johnson
Chicken comes bland and undercooked.
Atmosphere: 4
Food: 3
Service: 3
Jade R
This store is absolutely terrible specifically the customer service.The young lady she rude .she need to be under go what's the customer service is all about.piss me off đĄđĄđĄ
Raman
Worst experience, waited for food for 30 minutes still they served the stale chicken. Just two girls standing at front talking, instead should help in kitchen for better service
Atmosphere: 1
Food: 1
Service: 1
Chanel Gaskin
Review of KFC at South Gate Mall â October 7, 2025, 6:30 PM
Iâm extremely disappointed and frustrated with the experience I had at the KFC location in South Gate Mall. From the moment I reached the front of the line, the cashier was blatantly rude and dismissive. She ignored my questions, smiled and engaged with the person behind meâwho she clearly knewâwhile I stood there trying to place my order. When I spoke up and told her it was disrespectful to act like I didnât exist just to chat with her friend, she began mumbling under her breath that âcustomers arenât always rightâ and began carrying on in such behaviour with her hands in swinging around. I asked her to back up and step away she refused
Her coworker attempted to intervene and calm the situation, but the cashier refused to listen. Eventually, the coworker took my order instead. However, the disrespect didnât end there. When my food was ready, it was dragged across the counter without any notice or acknowledgment. It was packed for dine-in, even though I had clearly stated it was a to-go order. When the coworker asked why the food was just sitting there, the cashier gestured toward me and said, âThatâs her food,â in a dismissive tone.
At that point, I was beyond upset. This is not how anyone should be treatedâespecially when spending their hard-earned money on food theyâre expected to consume. The behavior I witnessed was unprofessional, disrespectful, and completely unacceptable. I am requesting to speak with the district manager, store manager, or someone in charge. This incident should not be brushed aside, especially when it involves customer service and food handling.
Atmosphere: 1
Food: 1
Service: 1
Emmanuel Muthomi
She always smile .. she nice and very approachable. Her name Arlene.
Atmosphere: 5
Food: 5
Service: 5
Aysha Khan
There was no chicken leg pieces and we want to order larger bucket. The service person seemed tired and less welcoming. Not a good experience.
You are not rejecting underweight chicken and still serving them to customers! I ordered a 4-piece and got a really small chicken leg that was mostly bone and small amount of meat. Please do not bread and cook underweight chicken. Reject it and only serve chicken with good weight and size especially the leg and thigh. If there are too many underweight pieces then please change your chicken supplier and you will get better reviews.
Atmosphere: 3
Food: 2
Service: 3
Gilles Lapierre
We're always doing the Tuesday specials.
Food: 4
Jhanvi Singla
she always smiling when i go to southgate mall, she nice and approachable..her name arlene i will come back again to order.
Atmosphere: 5
Food: 5
Service: 5
Anmoldeep Kaur
Stupid people, gave me a chicken burger instead of plant based. I am a vegetarian and never had meat and they were not even sorry about it, talking to each other in their own language. Ridiculous mistake and unprofessional behaviour.
Atmosphere: 1
Food: 1
Service: 1
Rimpy Sidhu
The person taking the order kept yelling and crashing out on me and my friends and messed up our orders but the food was good even though I did not get what I ordered
This is the second time I've ordered at this restaurant and had to wait 20 mins while dealing with rude workers. The cook also came to the front while we were waiting to get coke from the fountain and was in no rush. The first time the front worker kept me waiting while my food got cold. This time I ordered online and never got a receipt by email. Extremely disappointed in this KFC.
Atmosphere: 1
Food: 3
Service: 1
Chicken was old and greasy
Was in the warmer for well over 4 hours at least
Atmosphere: 4
Food: 1
Service: 3
Chicken comes bland and undercooked.
Atmosphere: 4
Food: 3
Service: 3
This store is absolutely terrible specifically the customer service.The young lady she rude .she need to be under go what's the customer service is all about.piss me off đĄđĄđĄ
Worst experience, waited for food for 30 minutes still they served the stale chicken. Just two girls standing at front talking, instead should help in kitchen for better service
Atmosphere: 1
Food: 1
Service: 1
Review of KFC at South Gate Mall â October 7, 2025, 6:30 PM
Iâm extremely disappointed and frustrated with the experience I had at the KFC location in South Gate Mall. From the moment I reached the front of the line, the cashier was blatantly rude and dismissive. She ignored my questions, smiled and engaged with the person behind meâwho she clearly knewâwhile I stood there trying to place my order. When I spoke up and told her it was disrespectful to act like I didnât exist just to chat with her friend, she began mumbling under her breath that âcustomers arenât always rightâ and began carrying on in such behaviour with her hands in swinging around. I asked her to back up and step away she refused
Her coworker attempted to intervene and calm the situation, but the cashier refused to listen. Eventually, the coworker took my order instead. However, the disrespect didnât end there. When my food was ready, it was dragged across the counter without any notice or acknowledgment. It was packed for dine-in, even though I had clearly stated it was a to-go order. When the coworker asked why the food was just sitting there, the cashier gestured toward me and said, âThatâs her food,â in a dismissive tone.
At that point, I was beyond upset. This is not how anyone should be treatedâespecially when spending their hard-earned money on food theyâre expected to consume. The behavior I witnessed was unprofessional, disrespectful, and completely unacceptable. I am requesting to speak with the district manager, store manager, or someone in charge. This incident should not be brushed aside, especially when it involves customer service and food handling.
Atmosphere: 1
Food: 1
Service: 1
She always smile .. she nice and very approachable. Her name Arlene.
Atmosphere: 5
Food: 5
Service: 5
There was no chicken leg pieces and we want to order larger bucket. The service person seemed tired and less welcoming. Not a good experience.
Atmosphere: 2
Food: 2
Service: 1
fast service
Atmosphere: 5
Food: 5
Service: 5
Very nice service
Restaurantji Recommends
You are not rejecting underweight chicken and still serving them to customers! I ordered a 4-piece and got a really small chicken leg that was mostly bone and small amount of meat. Please do not bread and cook underweight chicken. Reject it and only serve chicken with good weight and size especially the leg and thigh. If there are too many underweight pieces then please change your chicken supplier and you will get better reviews.
Atmosphere: 3
Food: 2
Service: 3
We're always doing the Tuesday specials.
Food: 4
she always smiling when i go to southgate mall, she nice and approachable..her name arlene i will come back again to order.
Atmosphere: 5
Food: 5
Service: 5
Stupid people, gave me a chicken burger instead of plant based. I am a vegetarian and never had meat and they were not even sorry about it, talking to each other in their own language. Ridiculous mistake and unprofessional behaviour.
Atmosphere: 1
Food: 1
Service: 1
The person taking the order kept yelling and crashing out on me and my friends and messed up our orders but the food was good even though I did not get what I ordered
Atmosphere: 1
Food: 5
Service: 1
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