Macao Imperial Tea (WEM)

I’m writing to share a very upsetting experience I had at the Macao Imperial Tea location in West Edmonton Mall. On May 18, 2025 at 15:49. I visited the store and was treated in a way that made me feel deeply uncomfortable and disrespected.
From the moment I approached the counter, the staff’s tone and body language toward me felt noticeably cold and dismissive. I noticed that other customers, who did not look like me, were greeted with friendliness and patience — while I was rushed, ignored, and spoken to in a noticeably curt tone. When I asked questions about the menu, I received eye rolls and vague answers, making it hard for me to place an order confidently.It felt like I was being judged or stereotyped based on my appearance or background, and that’s not something anyone should have to experience, especially in a customer service setting. I left feeling humiliated and unwelcome — a sharp contrast to what should have been a simple visit for a drink.I hope Macao Imperial Tea management takes this feedback seriously. No one should feel discriminated against in any space, especially in a diverse and multicultural city like Edmonton.

Mark and dianna are very kind nd nice. They helped us choosing are drinks with patience . Thnkyou so much guys . Very gud experience.

One of your employee, particularly the woman in the cashier with no name tag working this day (11 May, 2025 around 4:20pm) was very rude. She was throwing some disrespectful gestures which was really insulting and unprofessional. I hope this matter can be addressed, as it negatively impacted my experience. Customer service should always be respectful and professional, and I trust you’ll take the necessary action to ensure such behavior is not repeated in the future.

I ordered through Uber Eats and received an incomplete order — only one item arrived, even though I paid for several. The order was very simple, yet they took too long to prepare it and items are missing. There was no way to contact the restaurant directly, which made it even more frustrating. Paying a delivery and service fee for just one item is absolutely not worth it. Very disappointing experience.

I faced a rude behaviour from one of the staff she looks so old..May be she can be the owner herself..Don’t know how to treat their customers in a polite way..I asked for the topping they said that you can add as much as you can..Later I knew that one extra topping cost me around 0.99$..I was not aware of that one..And no one of them try to inform me about the extra money..So embarrassing and felt so mad about all the things happened..Never a next time to me..And will never recommend to anyone I know..😡😡😡
Taste of real fruits like garbage. Sucks worst taste, I’ve ever had in my life!!!

Drinks are good but management needs to hire more people. Waited 15 mins for 2 drinks. Missed my bus 😿
Also the prices on the screen are different from actual prices. Strawberry yogurt is displayed as $7.25, actual price is $7.75.

discount only included one drink. they don’t do stamp cards anymore.

Only you guys can make my order right. Keep up tha good works. Your staff is awesome.

A great place in the main food court to get a cool smoothie instead of the regular iced tea or Coke that is served at the rest of the food kiosks.

The service was quite quick and the Avocado with mango stars was pretty good too.

I appreciate that it is served with a wide plastic straw instead of some narrow paper straw that would be impossible to drink it with.

The menu has a wide variety of choices so there is bound to be something that you will like. I sure got an education on the products that are available out there.

I repeated myself in detail about my daughters order and they ignored me after upcharging me and gave us the wrong order! Save yourself the headache and go somewhere else

Saturday just one person, 10people line up.

I ordered milk tea with cream cheese . The drink was very sweet and didn’t text any tea . Cheese foam was good . It’s costly and pearls are not included.

Under new management customer service was not good at all. will not come back anymore worst customer service and very rude owner named Violeta. Goodluck

The avocado smoothie has no taste. Please take it off the menu. Also your staff is not approachable.

Food: 1

Service: 1

Avocado smoothie is no good i have to return it back it taste like snow no taste at all its worst and please tell your staff to smile to their guest and be friendly .

Atmosphere: 1

Food: 1

Service: 1