Macao Imperial Tea (WEM)

Very nice and friendly

Ordered this Macao Taho in an egg shape container and it tastes really good. A bit pricey for the size though but it something new to try

I asked for double cheesecake on my drinks, and we got regular cheesecake. So inconsistent my bf got extracheese when we ordered on that day and the nxt day he didn’t get extra cheese. We pay extra but didn’t get extra cheesecake.

Fire drinks i lowk noticed that sometimes the place is understaffed and due to that the drinks take like 30 mins but its worth the wait im not blaming anyone its not their fault they r understaffed

I am disgusted to learn from the workers that the tips that are suppose to go to the servers actually goes to the company. If youre going to tip, tip cash because they can accept cash tips but i wouldn't be suprised if it was deducted from their payroll. Great service from the staff tho. Pleasant and friendly! 5 stars to the service. 0 stars to the company for fooling the public.

Drinks were meh but the customer service is awful the young girl working evening of Tuesday would not even say “hi” not a word came out of her mouth, just moved her face upwards to “ask” I guess, what we wanted, not sure why they’d hire people with so little customer service and literally no basic manners, why this place still at wem if the people working there look like they don’t want to be there

worst experience! asked for watermelon slush and they serve me smthing tasted like roses lol!! Too much artificial flavours

Bad customer service. Female employee did not even gave me my receipt after I paid. She just left the counter and did her thing, while I was waiting for her to give me receipt. Good thing a guy came and I said I needed my receipt for me to know my order number. 09.13.2025

So my friends and I brought 3 bobas and we gave her 50$ and she only gave us back 4$ even though it was supposed to be more than 25$. We told her but the old lady got bad 😞.

Me and my friends bought 3 bobas that costed 25 dollars and I gave the lady 50 dollars but she only gave me 4 dollars back, I kept telling her that I gave all my money I gave 50 dollars to her but she kept telling me that I gave 30 dollars even though I didn’t. This is a scam I would’ve gotten 20 extra dollars back

Paid for almost 30 dollars for a traditional halo halo, just ask for extra evap employees said, try to mix it first when I know in fact that the milk is not enough! Worst halo halo ever had it is just literally taste of rice crispies, and small tapioca with a lot of shaved ice. Not bother to finish it may 1/4 of the cup consume. Trying to get the value for money. So disappointing. Not coming back ever!

good food
good service
nice staff

We bought traditional halo halo, SUNDAY at WEM around 3 PM. After finishing most of it, we found a piece of glass at the bottom. That’s absolutely unacceptable.

This could have caused serious injury. You need to fix your food safety practices immediately before someone gets badly hurt. This is not just a small mistake!! it's dangerous.

I’m writing to share a very upsetting experience I had at the Macao Imperial Tea location in West Edmonton Mall. On May 18, 2025 at 15:49. I visited the store and was treated in a way that made me feel deeply uncomfortable and disrespected.
From the moment I approached the counter, the staff’s tone and body language toward me felt noticeably cold and dismissive. I noticed that other customers, who did not look like me, were greeted with friendliness and patience — while I was rushed, ignored, and spoken to in a noticeably curt tone. When I asked questions about the menu, I received eye rolls and vague answers, making it hard for me to place an order confidently.It felt like I was being judged or stereotyped based on my appearance or background, and that’s not something anyone should have to experience, especially in a customer service setting. I left feeling humiliated and unwelcome — a sharp contrast to what should have been a simple visit for a drink.I hope Macao Imperial Tea management takes this feedback seriously. No one should feel discriminated against in any space, especially in a diverse and multicultural city like Edmonton.

Mark and dianna are very kind nd nice. They helped us choosing are drinks with patience . Thnkyou so much guys . Very gud experience.