I called the West Manila Grill Express branch to request a quote for my wife’s birthday party, and unfortunately, the representative was quite abrupt. When I asked if they could provide a quote, she replied, “Why don’t you do it?” I understand I could have done it myself, but there are much more professional and courteous ways to respond to a customer inquiry. Additionally, I’m not from Edmonton and chose this location specifically for the celebration, but I’m reconsidering after this interaction.
Ma Jorolan
Good food and service
Sandra Diaz
Food is so expensive and let me wait so long for a take out and the lady was so rude never go back thete
Keith_Kellan Awingan Balansi
Worst staff and food, we ordered pick up they didn’t give us sauce, the meat was over cook and soo dry. Mostly bone..
dahl atienza
Worst service, waited for 15 to take our order. Waited for 45 mins for food… crispy belly is soo chewy, bulalo doesn’t taste beef. More on msg.. We didn’t enjoy the food.
Jomer Paglicauan
Food was great! If you are looking for great Filipino food, this is the place to go!
Enrico Santos
Been holding off this really bad/rude experience with the old server there. But today, can't hold it anymore. The convo went like this as soon as I entered the door.
Oorder pa lang? In an unpleasant tone and voice.
Ako po yung tumawag knina...
Sinabi ko name ko. She misheard it kaya ang response nya sa akin ay.
Baka sa iba ka tumawag?
Sinabi ko yung name ko ulit at ang pag uusap nmin via phone.
Then my order is ready na pla. I paid for it, then ask her, are you the owner? Sagot nya, hindi, server lang.
To my frustration and disappointment with the kind of service this person is giving me I responded, "sungit nyo po kasi". Then in an instant she's so defensive saying ganun lang daw tlg sya.
People should think many times whether to go to this restaurant, if I am getting this kind of treatment/service considering that I am a regular patron spending couple of hundred dollars per month what more to those who spend less? I now think they don't value your loyalty to their business as such this review has been due and just.
Fast service, delicious food. Always service with a smile! Can't wait for my next dinner here!
Atmosphere: 5
Food: 5
Service: 5
Amrit Jhita
best place to go. best food, best service.
Atmosphere: 5
Food: 5
Service: 5
Jen Bejasa
This has been by far, the BEST Filipino food I've had at a restaurant in a long time! I came here with my family as we were visiting from Calgary and we were immediately greeted and welcomed by friendly staff. It's very open and bright inside with modernized decor but with still that Filipino flare. I told our server that I have a HUGE appetite and she recommended the meat platter which we DEVOURED. It's the best Filipino style barbecue - so tender and flavourful. We even got to sample their pusit noodles with squid ink and I was amazed with how good it is! Just be mindful of the ink darkening your lips! Lol.
We even got to try their halo-halo and buko Pandan; I normally don't like either of those things but it had just the right sweetness and was SO CREAMY. We got it to go but ended up eating it all before we got to the car.
We haven't stopped talking about their food since we got back home. We plan on coming here every time we are in Edmonton. Our only complaint is that they don't have a location in Calgary.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Halo Halo, Meat Platter
Thilini Etipola
Highly recommended. Enjoyed their authentic food. Very delicious. And excellent service. ♥️
Delicous food and friendly/polite staff
I called the West Manila Grill Express branch to request a quote for my wife’s birthday party, and unfortunately, the representative was quite abrupt. When I asked if they could provide a quote, she replied, “Why don’t you do it?” I understand I could have done it myself, but there are much more professional and courteous ways to respond to a customer inquiry. Additionally, I’m not from Edmonton and chose this location specifically for the celebration, but I’m reconsidering after this interaction.
Good food and service
Food is so expensive and let me wait so long for a take out and the lady was so rude never go back thete
Worst staff and food, we
ordered pick up they didn’t give us sauce, the meat was over cook and soo dry. Mostly bone..
Worst service, waited for 15 to take our order. Waited for 45 mins for food… crispy belly is soo chewy, bulalo doesn’t taste beef. More on msg.. We didn’t enjoy the food.
Food was great! If you are looking for great Filipino food, this is the place to go!
Been holding off this really bad/rude experience with the old server there. But today, can't hold it anymore. The convo went like this as soon as I entered the door.
Oorder pa lang? In an unpleasant tone and voice.
Ako po yung tumawag knina...
Sinabi ko name ko. She misheard it kaya ang response nya sa akin ay.
Baka sa iba ka tumawag?
Sinabi ko yung name ko ulit at ang pag uusap nmin via phone.
Then my order is ready na pla. I paid for it, then ask her, are you the owner? Sagot nya, hindi, server lang.
To my frustration and disappointment with the kind of service this person is giving me I responded, "sungit nyo po kasi". Then in an instant she's so defensive saying ganun lang daw tlg sya.
People should think many times whether to go to this restaurant, if I am getting this kind of treatment/service considering that I am a regular patron spending couple of hundred dollars per month what more to those who spend less? I now think they don't value your loyalty to their business as such this review has been due and just.
Atmosphere: 2
Food: 2
Service: 1
Great food and great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lechon Kawali, Garlic Fried Rice
Amazing food! Good service! The meat platter is a must try! Will definitely order again!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The meat platter and pancit are the best
Atmosphere: 5
Food: 5
Service: 5
Fast service, delicious food. Always service with a smile! Can't wait for my next dinner here!
Atmosphere: 5
Food: 5
Service: 5
best place to go. best food, best service.
Atmosphere: 5
Food: 5
Service: 5
This has been by far, the BEST Filipino food I've had at a restaurant in a long time! I came here with my family as we were visiting from Calgary and we were immediately greeted and welcomed by friendly staff. It's very open and bright inside with modernized decor but with still that Filipino flare. I told our server that I have a HUGE appetite and she recommended the meat platter which we DEVOURED. It's the best Filipino style barbecue - so tender and flavourful. We even got to sample their pusit noodles with squid ink and I was amazed with how good it is! Just be mindful of the ink darkening your lips! Lol.
We even got to try their halo-halo and buko Pandan; I normally don't like either of those things but it had just the right sweetness and was SO CREAMY. We got it to go but ended up eating it all before we got to the car.
We haven't stopped talking about their food since we got back home. We plan on coming here every time we are in Edmonton. Our only complaint is that they don't have a location in Calgary.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Halo Halo, Meat Platter
Highly recommended. Enjoyed their authentic food. Very delicious. And excellent service. ♥️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Halo Halo, Manila Grill Street Food Platter, Garlic Fried Rice
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