It's like they gave up or don't care. I ordered those new chicken wings, two different flavours. The wings were not covered in sauce, but instead had about a teaspoon...yes a teaspoon of the sauce on the bottom of the bowl. This happened once before when I ordered the spicy chicken...only a small spot had seasoning on each piece. I don't want to hear "contact us, we will make it better blah blah" I want someone to ensure quality control is in place, especially at these prices!
Atmosphere: 3
Food: 2
Service: 2
Rebecca Mckay
Nice and quiet, very polite staff, food is amazing. The smell of delicious fried chicken made me walk in. Food fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Marry Crispy Chicken Sandwich
Boois Hoois
The chicken looked ok, but tasted burned. They must not change the oil. I wish I had read the other reviews prior to eating here.
Atmosphere: 1
Food: 1
Service: 2
Tristan KNIGHT
I'm not one to post many "bad" reviews. I do it more towards the owner to learn from it hopefully and make things better for us all to enjoy. please keep in mind I've been having going to Mary browns around the city for 5 plus years because I love it so much. I know the taste of their foods and I'd say I'm a regular because of the Mary brown Mondays promos
However, On September 16th 2024 around 1130-1230pm I was in. And first off the TWO ladies who were probably in their early 20s Were extremely bad with their customer service. I was loading up my phone app to collect my points which probably took 5-10 seconds and they rolled Their eyes at me like come on man, hurry up. Even though there was no one else in line. I just have a strong vibe that they both didn't wanna be there. And plus my lettuce on my burger was ICE cold. It should be cold but not ICE COLD. And my fries weren't even properly seasoned.
I'm Mostly upset with how the ladies were with Their customer service skills. And it was unfortunate my food wasn't good. I don't like to complain but was upset when I went hope all excited to finally eat one of my favourite meals only to find out it wasn't good :(
Overall I won't be back for a while. But am more then happy to come by in a while to post hopefully an updated positive review if I find it better then this experience.
Thank you for reading my lengthy but important review. As this effects all of us.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Marry Crispy Chicken Sandwich
G0reT0ker
Oh I have a few things to say about my experience yesterday.
Went to this location yesterday, September 14th/24.
FIRST RED FLAG: I asked them if they had a calorie sheet for the items on the menu, the girl at the register asked her coworker what that was and then without even bothering to look, stated they didn't have one. When I said "Oh, ok I'll have to look it up on my phone", all the workers literally glared me down like I was inconveniencing them by looking up the calorie info which took me 4 min because internet connection was being slow.
Also, I'm observant because I can see them all staring at me and I'm looking behind me to make sure I'm not intruding on other customers and there was literally noone else in the store!!! Talk about making someone uncomfortable.
It's actually a law requirement for larger chain restaurant companies to have one available on display or have a sheet to provide if asked. That's actually a violation if they don't have one as the calories aren't listed on the TV menus.
So I went on my phone to check, the entire time it was majorly awkward being stared at, then when I ordered it was even worse. They all talked amongst themselves as I stood there and treated me as if I was a nuisance to them?
I asked the girl at the register if I could just get the sandwich, she said yes. So after I checked the calories and cf it was within my caloric budget, I asked for the sandwich. Then we both stood there for 2-3 minutes as she didn't ask if that was all, didn't ask if I wanted a drink, I'm waiting to pay and she didn't communicate with me at all, to a point where I finally looked at her and said "I'm paying with debit". Only THEN does she finally pull up the payment on the debit machine.
Also, the taters are always stale and gross, has this dry chunky parts on the outside, and they always taste old... I actually bought a large from this location many months back and threw them out because they tasted off.
At the end of the interaction and them giving me my sandwich, no "have a good night", nothing. They continued to talk amongst themselves and I took the sandwich and said "Have a nice night!". Nothing. NO RESPONSE. No customer service whatsoever.
Overall just a bad experience and it's not worth going there anymore, especially when the workers all talk amongst themselves in their language the entirety of you being there and barely acknowledge your existence, and then act like I'm doing them a disservice when I have to interupt their conversation.
They gave me the sandwich, and went back to talking amongst themselves in their native language and when I say "Have a good night!" and they say nothing and continue to talk amongst themselves, talk about just plain f rude.
Won't be going back.
Atmosphere: 1
Food: 1
Service: 1
Muhammed Meeran
i’ve ordered numerous times off uber and each time they keep making simple mistakes.
STOP PUTTING MY COLD DRINKS IN THE SAME BAG AS MY WARM FOOD. THIS IS NOT ROCKET SCIENCE.
And please god season my taters.
I’ve put multiple comments on my uber orders each and every time and no body seems to read them? ever? I’ve typed several times to season my taters, put extra spice on my chicken or burger, or for a sauce i would like on the side, and NOBODY reads it???
Paid for an order today under the name of “muhammed” they forgot my cheese slice, that i paid extra for.
Oh and please put tissues into my food bag too? Is this job too difficult? Even though i got my refund these are just silly stupid mistakes.
Atmosphere: 1
Food: 1
Service: 1
Alex Kalmakoff
Ordered mash up bowl. First of all it came in a cardboard container not a bowl. Secondly there was no gravy. Third it was cold. No a happy customer and will not be returning to the Oliver Square Location and I do not recomend this location
Atmosphere: 2
Food: 3
Service: 3
Nayna Hafiz Anika
Today i was bought a banana pudding cake and the quantity was unexpectedly very less.while others store put more quantity inside the same container. It’s not professional
Maria Montes
No chicken on a Friday evening dinner time!! And the guy was rude to boot!! What kind of business is that???!!!!
Frida Pinto
Just went to get dinner on a Friday at 5pm and was told that there is a 60 min wait because they have NO CHICKEN!!!! What nonsense is that???!!!
Agree with others on this site regarding quality. Ordered chicken and it tasted burnt. They obviously are using old oil...we basically threw the food out!
Food: 1
extr4
Chicken amazing fries amazing
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Big Marry Crispy Chicken Sandwich
Amir Khan
Washroom disappointed so dirty ,went to pick a customers order looks like not busy looks bad when they sitting down in counter tops on iPhone instead of do something else keep clean and the girl hiding down eating poutine .there is no lunch room for staffs that’s bad man ? I will never go buy food from there
Atmosphere: 1
Food: 2
Service: 2
Sadi
Excellent place to eat halal chicken.
I'm just sad to see they are still serving pepsi, Coca-Cola, etc. that supports killing and genocide. So please boycott that and don't participate in genocide.
Atmosphere: 5
Food: 5
Service: 5
eanowhere None
I ordered 35.00 worth of food from here the chicken was over done not good at all. Really tough chicken
It's like they gave up or don't care. I ordered those new chicken wings, two different flavours. The wings were not covered in sauce, but instead had about a teaspoon...yes a teaspoon of the sauce on the bottom of the bowl. This happened once before when I ordered the spicy chicken...only a small spot had seasoning on each piece. I don't want to hear "contact us, we will make it better blah blah" I want someone to ensure quality control is in place, especially at these prices!
Atmosphere: 3
Food: 2
Service: 2
Nice and quiet, very polite staff, food is amazing. The smell of delicious fried chicken made me walk in. Food fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Marry Crispy Chicken Sandwich
The chicken looked ok, but tasted burned. They must not change the oil. I wish I had read the other reviews prior to eating here.
Atmosphere: 1
Food: 1
Service: 2
I'm not one to post many "bad" reviews. I do it more towards the owner to learn from it hopefully and make things better for us all to enjoy. please keep in mind I've been having going to Mary browns around the city for 5 plus years because I love it so much. I know the taste of their foods and I'd say I'm a regular because of the Mary brown Mondays promos
However, On September 16th 2024 around 1130-1230pm I was in. And first off the TWO ladies who were probably in their early 20s Were extremely bad with their customer service. I was loading up my phone app to collect my points which probably took 5-10 seconds and they rolled Their eyes at me like come on man, hurry up. Even though there was no one else in line. I just have a strong vibe that they both didn't wanna be there. And plus my lettuce on my burger was ICE cold. It should be cold but not ICE COLD. And my fries weren't even properly seasoned.
I'm Mostly upset with how the ladies were with Their customer service skills. And it was unfortunate my food wasn't good. I don't like to complain but was upset when I went hope all excited to finally eat one of my favourite meals only to find out it wasn't good :(
Overall I won't be back for a while. But am more then happy to come by in a while to post hopefully an updated positive review if I find it better then this experience.
Thank you for reading my lengthy but important review. As this effects all of us.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Marry Crispy Chicken Sandwich
Oh I have a few things to say about my experience yesterday.
Went to this location yesterday, September 14th/24.
FIRST RED FLAG: I asked them if they had a calorie sheet for the items on the menu, the girl at the register asked her coworker what that was and then without even bothering to look, stated they didn't have one. When I said "Oh, ok I'll have to look it up on my phone", all the workers literally glared me down like I was inconveniencing them by looking up the calorie info which took me 4 min because internet connection was being slow.
Also, I'm observant because I can see them all staring at me and I'm looking behind me to make sure I'm not intruding on other customers and there was literally noone else in the store!!! Talk about making someone uncomfortable.
It's actually a law requirement for larger chain restaurant companies to have one available on display or have a sheet to provide if asked. That's actually a violation if they don't have one as the calories aren't listed on the TV menus.
So I went on my phone to check, the entire time it was majorly awkward being stared at, then when I ordered it was even worse. They all talked amongst themselves as I stood there and treated me as if I was a nuisance to them?
I asked the girl at the register if I could just get the sandwich, she said yes. So after I checked the calories and cf it was within my caloric budget, I asked for the sandwich. Then we both stood there for 2-3 minutes as she didn't ask if that was all, didn't ask if I wanted a drink, I'm waiting to pay and she didn't communicate with me at all, to a point where I finally looked at her and said "I'm paying with debit". Only THEN does she finally pull up the payment on the debit machine.
Also, the taters are always stale and gross, has this dry chunky parts on the outside, and they always taste old... I actually bought a large from this location many months back and threw them out because they tasted off.
At the end of the interaction and them giving me my sandwich, no "have a good night", nothing. They continued to talk amongst themselves and I took the sandwich and said "Have a nice night!". Nothing. NO RESPONSE. No customer service whatsoever.
Overall just a bad experience and it's not worth going there anymore, especially when the workers all talk amongst themselves in their language the entirety of you being there and barely acknowledge your existence, and then act like I'm doing them a disservice when I have to interupt their conversation.
They gave me the sandwich, and went back to talking amongst themselves in their native language and when I say "Have a good night!" and they say nothing and continue to talk amongst themselves, talk about just plain f rude.
Won't be going back.
Atmosphere: 1
Food: 1
Service: 1
i’ve ordered numerous times off uber and each time they keep making simple mistakes.
STOP PUTTING MY COLD DRINKS IN THE SAME BAG AS MY WARM FOOD. THIS IS NOT ROCKET SCIENCE.
And please god season my taters.
I’ve put multiple comments on my uber orders each and every time and no body seems to read them? ever? I’ve typed several times to season my taters, put extra spice on my chicken or burger, or for a sauce i would like on the side, and NOBODY reads it???
Paid for an order today under the name of “muhammed” they forgot my cheese slice, that i paid extra for.
Oh and please put tissues into my food bag too? Is this job too difficult? Even though i got my refund these are just silly stupid mistakes.
Atmosphere: 1
Food: 1
Service: 1
Ordered mash up bowl. First of all it came in a cardboard container not a bowl. Secondly there was no gravy. Third it was cold. No a happy customer and will not be returning to the Oliver Square Location and I do not recomend this location
Atmosphere: 2
Food: 3
Service: 3
Today i was bought a banana pudding cake and the quantity was unexpectedly very less.while others store put more quantity inside the same container. It’s not professional
No chicken on a Friday evening dinner time!! And the guy was rude to boot!! What kind of business is that???!!!!
Just went to get dinner on a Friday at 5pm and was told that there is a 60 min wait because they have NO CHICKEN!!!! What nonsense is that???!!!
Restaurantji Recommends
Agree with others on this site regarding quality. Ordered chicken and it tasted burnt. They obviously are using old oil...we basically threw the food out!
Food: 1
Chicken amazing fries amazing
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Big Marry Crispy Chicken Sandwich
Washroom disappointed so dirty ,went to pick a customers order looks like not busy looks bad when they sitting down in counter tops on iPhone instead of do something else keep clean and the girl hiding down eating poutine .there is no lunch room for staffs that’s bad man ? I will never go buy food from there
Atmosphere: 1
Food: 2
Service: 2
Excellent place to eat halal chicken.
I'm just sad to see they are still serving pepsi, Coca-Cola, etc. that supports killing and genocide. So please boycott that and don't participate in genocide.
Atmosphere: 5
Food: 5
Service: 5
I ordered 35.00 worth of food from here the chicken was over done not good at all. Really tough chicken
Atmosphere: 2
Food: 1
Service: 2
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