I was in the drive-thru looking for the BTS TinyTan toy. I thought they might have number 7, and I overheard the manager (Jacky) say to me, “OMG, we already said no #7.”
Is this really how a manager should treat a customer? I come to this location almost every single day, and I was shocked to be spoken to like that. As a manager, you’re supposed to set the standard for excellent service. Instead, I felt dismissed and disrespected.
Working in fast food is definitely hectic, but that’s no excuse to take out frustration on customers. A manager should always lead by example, showing kindness and professionalism. Because their team will follow their behavior when dealing with customers.
I hope this issue is taken seriously because I value McDonald’s, but experiences like this make me feel unappreciated as a loyal customer.
Atmosphere: 1
Food: 2
Service: 1
Savanah Rever
I am really disappointed in the night staff’s service. I waited for 33 minutes for 2 iced teas. I guess I could be deemed a fool for waiting that long, however I had nothing better to do. I tried to doggone cancel the order because it took eons to be ready. I felt like I was in a cruel time warp where normal minutes weren’t real. My children that haven’t even been born are through college now. I truly do not understand how it could take this long.
Atmosphere: 1
Food: 1
Service: 1
Janet Tachynski
I got food poisoning
Atmosphere: 1
Food: 1
Service: 1
Joseph Vella
I cant count how many time I have saod no bag and yet I still gdt a bag and charged the .25cents.
Atmosphere: 1
Food: 1
Service: 1
Mick 07
Good as McDonald can be 🙂
Atmosphere: 4
Food: 5
Service: 4
Steven McDonald
Unfortunately this McDonald’s did not meet expectations. Had to wait around 10-15 mins in the drive through for our meal, and they didn’t do it correctly. My wife’s wrap was thrown in without being wrapped, the drinks were wrong, her hash brown was hard enough to possibly chip a tooth, and in a city where they make you pay an extra 25¢ for a bag/napkins/straws, they forget straws. Will only return here if it’s convenient.
Atmosphere: 1
Food: 1
Service: 1
Dave Merritt
Two of us had breakfast about 0900. The place was busy, but with lots of open seats. It was very clean. Ordering at the kiosk was easy. The food came quickly. Service was polite and professional. The food was very well cooked and presented. BONUS! ... they had a fully stocked condiments station so you didn't have to ask for things.
We much recommend this McDonald's.
Atmosphere: 5
Food: 5
Service: 5
Froilan Fabella
When I was a teenager, I remember always having staff assigned at LOBBY to make it clean. Infortunately this restaurant is filthy. There are many tables dirty, the floors were full of garbage… I asked for someone to wipe a table and the seat. They did, but with a wet SERVIETTE. She wiped the table, and seat… one swipe on the seat.. and left it very wet…. UNREAL..!!!! the washroom is decent. And this is at 10am. I live close by… I hope they make this restaurant more tidy all the time.
Atmosphere: 1
Food: 4
Service: 4
Randy Giesinger
New design layout is terrible.
Can't even fill up kids water bottle at fountain drink machine anymore because they removed it
I just ordered two mighty mcgriddles and they came with regular English muffins not infused with maple syrup.. whyyy did you forsake me!!!!!
Atmosphere: 4
Food: 4
Service: 2
Chris Smith
I can’t believe this location ! They messed up like the hole order ! My coffee , the McGriddle and how many hash browns I wanted. On top of that I waited for over 10 minutes
Atmosphere: 1
Food: 1
Service: 1
Sheri Lang
I used mobile ordering and collected points. 1 SF latte
Food: 5
Service: 5
Temitope Ogunyemi
Perfect.
Atmosphere: 5
Food: 5
Service: 5
mike wood
No free drink refill, cashier rude, burger patty lukewarm, cooks not wearing gloves and constantly touching their nose and face
I was in the drive-thru looking for the BTS TinyTan toy. I thought they might have number 7, and I overheard the manager (Jacky) say to me, “OMG, we already said no #7.”
Is this really how a manager should treat a customer? I come to this location almost every single day, and I was shocked to be spoken to like that. As a manager, you’re supposed to set the standard for excellent service. Instead, I felt dismissed and disrespected.
Working in fast food is definitely hectic, but that’s no excuse to take out frustration on customers. A manager should always lead by example, showing kindness and professionalism. Because their team will follow their behavior when dealing with customers.
I hope this issue is taken seriously because I value McDonald’s, but experiences like this make me feel unappreciated as a loyal customer.
Atmosphere: 1
Food: 2
Service: 1
I am really disappointed in the night staff’s service. I waited for 33 minutes for 2 iced teas. I guess I could be deemed a fool for waiting that long, however I had nothing better to do. I tried to doggone cancel the order because it took eons to be ready. I felt like I was in a cruel time warp where normal minutes weren’t real. My children that haven’t even been born are through college now. I truly do not understand how it could take this long.
Atmosphere: 1
Food: 1
Service: 1
I got food poisoning
Atmosphere: 1
Food: 1
Service: 1
I cant count how many time I have saod no bag and yet I still gdt a bag and charged the .25cents.
Atmosphere: 1
Food: 1
Service: 1
Good as McDonald can be 🙂
Atmosphere: 4
Food: 5
Service: 4
Unfortunately this McDonald’s did not meet expectations. Had to wait around 10-15 mins in the drive through for our meal, and they didn’t do it correctly. My wife’s wrap was thrown in without being wrapped, the drinks were wrong, her hash brown was hard enough to possibly chip a tooth, and in a city where they make you pay an extra 25¢ for a bag/napkins/straws, they forget straws. Will only return here if it’s convenient.
Atmosphere: 1
Food: 1
Service: 1
Two of us had breakfast about 0900. The place was busy, but with lots of open seats. It was very clean. Ordering at the kiosk was easy. The food came quickly. Service was polite and professional. The food was very well cooked and presented. BONUS! ... they had a fully stocked condiments station so you didn't have to ask for things.
We much recommend this McDonald's.
Atmosphere: 5
Food: 5
Service: 5
When I was a teenager, I remember always having staff assigned at LOBBY to make it clean.
Infortunately this restaurant is filthy. There are many tables dirty, the floors were full of garbage…
I asked for someone to wipe a table and the seat. They did, but with a wet SERVIETTE. She wiped the table, and seat… one swipe on the seat.. and left it very wet…. UNREAL..!!!!
the washroom is decent. And this is at 10am.
I live close by… I hope they make this restaurant more tidy all the time.
Atmosphere: 1
Food: 4
Service: 4
New design layout is terrible.
Can't even fill up kids water bottle at fountain drink machine anymore because they removed it
Atmosphere: 1
Food: 3
Service: 3
Poutine was half empty
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I just ordered two mighty mcgriddles and they came with regular English muffins not infused with maple syrup.. whyyy did you forsake me!!!!!
Atmosphere: 4
Food: 4
Service: 2
I can’t believe this location ! They messed up like the hole order ! My coffee , the McGriddle and how many hash browns I wanted. On top of that I waited for over 10 minutes
Atmosphere: 1
Food: 1
Service: 1
I used mobile ordering and collected points. 1 SF latte
Food: 5
Service: 5
Perfect.
Atmosphere: 5
Food: 5
Service: 5
No free drink refill, cashier rude, burger patty lukewarm, cooks not wearing gloves and constantly touching their nose and face
Atmosphere: 1
Food: 3
Service: 1
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