DO NOT ORDER ONLINE FROM THIS LOCATION. I have genuinely never had a good experience. Genuine bare minimum service, can tell that my burger has been sitting out for hours. Fries are disgusting and they forgot all of my sauces which I PAID for. This is a common occurrence everytime I’ve ordered here. The night shift clearly don’t care and it shows in the service they provide in both online orders and in person. Really hope to see something change here
Atmosphere: 1
Food: 1
Service: 1
Maryll
Bad service!!!!! Ordered a hot tea and they dont even double check if they properly put the lid on! Wont even answer my phone call too!
Atmosphere: 1
Food: 1
Service: 1
Thomas K
The staff with the exception of only one worker, are terribly rude and give attitude when they make mistakes.
Chris C
Awful drive thru service. If you can't or won't staff properly to run the place at night don't open. 20 minutes in the drive thru to get a cheeseburger is ridiculous..
Atmosphere: 1
Food: 4
Service: 1
Kur Kur
Place was nasty
Atmosphere: 5
Food: 5
Service: 5
Ail Antonio
This location is so disappointing, and this isn’t the first time it’s happened. We ordered a Happy Meal, and my child was so excited to open it when we got home. Unfortunately, the toy was supposed to be the Grinch, as advertised, and even the Happy Meal box featured the Grinch. Naturally, my child expected a Grinch toy, but to our surprise, it was still Wiltopia. This isn’t the first time—previously, we encountered the same issue with the Minions and Sonic toys. Instead of Minions, there was Sonic inside. What a joke this location is!
Eli S
Great service and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
T B
Very clean restaurant. Friendly workers.
Atmosphere: 5
Food: 5
Service: 5
Matt Crawford
Newly renovated store. Food was normal McDonald's food. Not to happen paying for a paper bag though .... nothing in life is free anymore.
Atmosphere: 4
Food: 4
Service: 5
Bryan Anderson
The delivery service at this location has deteriorated. On delivery orders 4 times out of 5 items are missing. Even if it is checked off on the receipt as included the item is still missing.
They should remove the 2 Breakfast Burritos off the menu because the staff can't count. If you order 2 x 2 Burritos you should received 4 burritos. But almost every time I will only receive 2 burritos. I have started to just order 4 single burritos, although it costs more, to ensure I receive all 4. But like I said above there are no guarantees you will receive all the items on your delivery order.
Also I noticed the tortilla on the breakfast burritos is always dry and crumbly, I believe because they are not made fresh and are reheated in a microwave. I have started asking for extra cheese so they have to make fresh but I think they are starting to open up the old dry burritos to add cheese.
The new renovations are nice if you are dining in and then you can complain directly if items are missing or incorrect.
Wheelchair accessibility: Wheelchair spots are available
You’d expect them to at least get the order right.. try to avoid this McDonald’s. Especially the drive thru. Order is never right and when you get home and check the bag you’re missing $10 worth of the food you ordered. Such a disgrace of a location.
Atmosphere: 1
Food: 3
Service: 1
Russell Lucyshyn
I wish I could give zero stars. I went to this location this morning to pick up a mobile order. Normally, I go to the Winterburn location because they provide better service, but my wife wanted to give this one another try. Unfortunately, the experience was frustrating. They didn’t provide a drink tray for our three drinks, which made it difficult to carry them, and I ended up burning my hand on the large coffee. To make matters worse, the straw wasn’t included in the bag and had to be handed to me separately while I was already juggling the food. Overall, the service was disorganized and disappointing.
Atmosphere: 1
Food: 1
Service: 1
Jonathan
A McDouble used to cost $1.99 a couple of years ago. That and an order of small fries cost $6.45. your food is definitely not worth that kind of money. McDonald's- I'm not lovin' it and I'm done spending that kind of money on your marginal, at best food.
Atmosphere: 5
Food: 2
Service: 5
maya
ordered a coffee and a muffin on saturday morning and paid at the first window and confirmed it was approved with the employee. then at the pick up window she charged me again stating it didn't go through... i now have 2 charges on my bank statement. i told the employee at the second window i saw the pin pad say approved but she insisted i pay again... very annoying really. yes it was only $3 but it is the principal
edit: i am now looking at other reviews and it seems someone else had the exact same problem of getting charged twice just days before me? how many people are they charging double? this is actually really concerning???? will management address this???
E N
I miss husbands she was the best worker there always brightened my day.
DO NOT ORDER ONLINE FROM THIS LOCATION. I have genuinely never had a good experience. Genuine bare minimum service, can tell that my burger has been sitting out for hours. Fries are disgusting and they forgot all of my sauces which I PAID for. This is a common occurrence everytime I’ve ordered here. The night shift clearly don’t care and it shows in the service they provide in both online orders and in person. Really hope to see something change here
Atmosphere: 1
Food: 1
Service: 1
Bad service!!!!! Ordered a hot tea and they dont even double check if they properly put the lid on! Wont even answer my phone call too!
Atmosphere: 1
Food: 1
Service: 1
The staff with the exception of only one worker, are terribly rude and give attitude when they make mistakes.
Awful drive thru service. If you can't or won't staff properly to run the place at night don't open. 20 minutes in the drive thru to get a cheeseburger is ridiculous..
Atmosphere: 1
Food: 4
Service: 1
Place was nasty
Atmosphere: 5
Food: 5
Service: 5
This location is so disappointing, and this isn’t the first time it’s happened. We ordered a Happy Meal, and my child was so excited to open it when we got home. Unfortunately, the toy was supposed to be the Grinch, as advertised, and even the Happy Meal box featured the Grinch. Naturally, my child expected a Grinch toy, but to our surprise, it was still Wiltopia. This isn’t the first time—previously, we encountered the same issue with the Minions and Sonic toys. Instead of Minions, there was Sonic inside. What a joke this location is!
Great service and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
Very clean restaurant. Friendly workers.
Atmosphere: 5
Food: 5
Service: 5
Newly renovated store. Food was normal McDonald's food. Not to happen paying for a paper bag though .... nothing in life is free anymore.
Atmosphere: 4
Food: 4
Service: 5
The delivery service at this location has deteriorated.
On delivery orders 4 times out of 5 items are missing. Even if it is checked off on the receipt as included the item is still missing.
They should remove the 2 Breakfast Burritos off the menu because the staff can't count. If you order 2 x 2 Burritos you should received 4 burritos. But almost every time I will only receive 2 burritos.
I have started to just order 4 single burritos, although it costs more, to ensure I receive all 4. But like I said above there are no guarantees you will receive all the items on your delivery order.
Also I noticed the tortilla on the breakfast burritos is always dry and crumbly, I believe because they are not made fresh and are reheated in a microwave. I have started asking for extra cheese so they have to make fresh but I think they are starting to open up the old dry burritos to add cheese.
The new renovations are nice if you are dining in and then you can complain directly if items are missing or incorrect.
Wheelchair accessibility: Wheelchair spots are available
Atmosphere: 5
Food: 3
Service: 1
Restaurantji Recommends
You’d expect them to at least get the order right.. try to avoid this McDonald’s. Especially the drive thru. Order is never right and when you get home and check the bag you’re missing $10 worth of the food you ordered. Such a disgrace of a location.
Atmosphere: 1
Food: 3
Service: 1
I wish I could give zero stars. I went to this location this morning to pick up a mobile order. Normally, I go to the Winterburn location because they provide better service, but my wife wanted to give this one another try. Unfortunately, the experience was frustrating. They didn’t provide a drink tray for our three drinks, which made it difficult to carry them, and I ended up burning my hand on the large coffee. To make matters worse, the straw wasn’t included in the bag and had to be handed to me separately while I was already juggling the food. Overall, the service was disorganized and disappointing.
Atmosphere: 1
Food: 1
Service: 1
A McDouble used to cost $1.99 a couple of years ago. That and an order of small fries cost $6.45. your food is definitely not worth that kind of money. McDonald's- I'm not lovin' it and I'm done spending that kind of money on your marginal, at best food.
Atmosphere: 5
Food: 2
Service: 5
ordered a coffee and a muffin on saturday morning and paid at the first window and confirmed it was approved with the employee. then at the pick up window she charged me again stating it didn't go through... i now have 2 charges on my bank statement. i told the employee at the second window i saw the pin pad say approved but she insisted i pay again... very annoying really. yes it was only $3 but it is the principal
edit: i am now looking at other reviews and it seems someone else had the exact same problem of getting charged twice just days before me? how many people are they charging double? this is actually really concerning???? will management address this???
I miss husbands she was the best worker there always brightened my day.
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